Scarlett Harding
Stourbridge ,Dudley
Summary
A dedicated professional with expertise in luxury customer service and advanced knowledge in fashion and beauty.
Known for enhancing customer satisfaction and driving client retention. Skilled in building robust client relationships, identifying needs, and delivering tailored solutions. Recognised for improving client onboarding processes and increasing customer loyalty. A wide variety of skills and experience ensuring I can tailor to suit any role.
Overview
5
5
years of professional experience
Work history
Louis Vuitton Client Advisor
Louis Vuitton
Birmingham , West midlands
08.2025 - Current
- Delivered exceptional, personalised service to high net worth and global luxury clientele. Ensuring a memorable experience and elevated in store experience.
- Built and maintained strong relationships with clients, driving repeat appointments with me in store.
- Managed high-value transactions, whilst ensuring professionalism and discretion.
- Demonstrated in depth knowledge of leather goods, ready to wear and even supported on menswear to support all ranges of client.
- Identified opportunities to maximise revenues through cross-selling products.
- Achieved sales targets and KPIs regularly
Loreal One Luxe sales associate
Loreal
birmingham , west midlands
06.2025 - 08.2025
- A multi- brand sales advisor for Valentino Beauty, Armani Beauty, Prada Beauty, Yves Saint Laurent Beauty, Lancôme, Kiehl’s, Mugler Fragrance and Victor and Rolf Fragrance.
- Created a beauty personal shopping experience..
- Educated myself in depth on all brands I was working for to give the best possible experience for the customer.
- Achieved many high unit sales by link selling all brands.
Prada beauty advisor
Prada
Birmgham , West midlands
04.2024 - 06.2025
- Took ownership of the counter as the only team member for 3 weeks due to an emergency short staff situation and trained temporary staff to the high standard.
- Created and managed the counters social media performance via Tiktok, Instagram and Teams.
- Adhered to strict social media guidelines whilst still creating captivating, trending posts.
- Maintained consistent sales results despite slow seasons.
- Worked alongside sales team to draw up strategies, such as events, to increase the counters client base.
Hospitality worker
Cafe no.5
Kinver, Staffordshire
12.2023 - 03.2024
- Maintained excellent level of service in busy and demanding restaurant environment.
- Understood and adhered to food safety and hygiene regulations..
- Cleaned the cafe with my team after every shift to maintain hygiene standards.
- Delivered 5-star customer service for memorable guest experiences.
Voulenteer makeup and hair artist
Deaf community centre
Birmingham, West midlands
01.2024 - 01.2024
- Consulted with clients to understand and meet individual beauty needs.
- Communicated effectively with blind and deaf clients.
- Adapted my services to ensure clients could understand and communicate what they wanted.
- Soothed any anxieties by explaining details of services.
Model
Portfolio by paige
Stourbridge, Dudley
11.2022 - 12.2023
- Built professional, lasting relationships with photographers.
- Improved modelling performance using past feedback and criticism.
- Took direction well to deliver artistic outcomes exactly adhering to briefs.
- Considered angles and lighting to select optimal poses.
- Styled and accessorised items to fit mood boards and themes for the photoshoot.
Assistant dance teacher
Springs Dance Academy
Stourbridge, Dudley
01.2021 - 02.2023
- Led 5 dance classes weekly for ages 2-12 years old.
- Worked with individual students to address challenges.
- Evaluated students' work and provided constructive feedback to guide improvment.
- Encouraged peer evaluation and reflection to practise critical thinking skills.
Education
GCSEs - GCSEs
Redhill specialist language college
Stourbridge 09/2018 - 07/2023
Diploma of Higher Education - Hair and media makeup
University College Birmingham
Birmingham 09/2023 - 05/2024
Skills
- Luxury customer service skills
- Content creation
- Social media management
- POS systems knowledge
- Till and cash handling
- Time management
- Team worker
- Committed work ethic
- Sterilisation requirements
- Appointment scheduling
- Product replenishment
- Refund and exchange processing
- Advanced skincare knowledge
Timeline
Louis Vuitton Client Advisor
Louis Vuitton
08.2025 - Current
Loreal One Luxe sales associate
Loreal
06.2025 - 08.2025
Prada beauty advisor
Prada
04.2024 - 06.2025
Voulenteer makeup and hair artist
Deaf community centre
01.2024 - 01.2024
Hospitality worker
Cafe no.5
12.2023 - 03.2024
Model
Portfolio by paige
11.2022 - 12.2023
Assistant dance teacher
Springs Dance Academy
01.2021 - 02.2023
GCSEs - GCSEs
Redhill specialist language college
09/2018 - 07/2023
Diploma of Higher Education - Hair and media makeup
University College Birmingham
09/2023 - 05/2024