Sayem Hossain
Edinburgh,Edinburgh
Summary
Personable and responsible Cashier with 2 years of experience in retail and customer service. Solid team player with upbeat, positive attitude and ability to build customer loyalty.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
Work History
Cashier assistant
Fruit-a-Licious
Morningside Edinburgh, Edinburgh
11.2023 - Current
- Minimised long register queues by completing sales transactions quickly and accurately.
- Assisted customers with additional needs in transporting goods to vehicles, elevating client service.
- Displayed and restocked merchandise by following brand guidelines.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
- Reduced customer wait times through optimised checkout processes.
- Greeted customers entering store and responded promptly to customer needs.
- Delivered outstanding customer care with proactive sales and listening skills.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Managed over 50 customer calls per day.
Sales assistant
Ecstasy
Dhaka, Bangladesh
06.2022 - 06.2023
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Unpacked merchandise on arrival, conducting stock checks to verify good condition.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Maintained knowledge of products and features to provide recommendations to customers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
Education
Undergrad - International Business Management
09.2023 - 09.2027
Higher Secondary School Certificate (HSC) - Business Studies
06.2020 - 11.2022
- Group: Commerce
- Board: Dhaka
- G.P.A- 4.08
Secondary School Certificate (SSC) - Science
01.2018 - 02.2020
- Group: Science
- Board: Dhaka
- G.P.A-3.50
Skills
- Customer relations
- Scanner operations
- Restocking inventory
- Customer greeting
- Till accuracy
- Order taking
- Product recommendations
- Superb time management
- Brand representation
Languages
English
Fluent
Bengali
Native
Hindi
Intermediate
Affiliations
- Gardening
- Reading
Timeline
Cashier assistant - Fruit-a-Licious
11.2023 - Current
University of Dundee - Undergrad, International Business Management
09.2023 - 09.2027
Sales assistant - Ecstasy
06.2022 - 06.2023
Dhaka Imperial College - Higher Secondary School Certificate (HSC), Business Studies
06.2020 - 11.2022
Civil Aviation High School and College Dhaka - Secondary School Certificate (SSC), Science
01.2018 - 02.2020
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