Sayed Abdul Sattar
Salmiya ,Kuwait
Summary
- Strategic Retail Manager with experience in management. Proven track record to meet short-term and long-term goals.
- Successful territory Manager bringing strong history of exceeding product revenue.
- Proven high records of maintaining customer and getting new Key account customers will remaining with DHL Kuwait.
- Awarded SOY Years 2018, 2020,2021
- Highest revenue growth in four consecutive years with two double digits
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Retail Manager
DHL Express Kuwait
Ardiya , Kuwait
01.2022 - Current
- Manage Team of 12 Retail agents, 5 services points & Social seller service center across the country.
- Responsible for revenue targets and expanding market share.
- Develop and implement selling techniques align with DHL strategy
- Maintain profitability and RPK (most profitable SVP in region)
- Inspired team to represent brand with enthusiasm by maintaining high standards.
- Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
Territory Manager
DHL Express Kuwait
Ardiya , Kuwait
09.2017 - 12.2021
- Maintain Highest performance among the team and Exceeded target.
- Identify customers buying clock, monitor Market trends and competitors.
- Deputize Channel Manager and lead field sales channel 7 month during COVID.
- devised and deployed sales management , boosting and sustain revenue trend of my territory with average revenue growth 25% for continues 4 years.
- Managing, territories in deferent industries and geographical area across the country (Fashion industry, Health & Medical, Oil& Gas, E-commerce)
- E-Commerce Champion DHL Kuwait (building strong relationship with Market key players in its industry)
Education
Bachelor of Business Administration - Computer sciences, and business administration
Higher Institute of Advanced Studies
Cairo - Egypt 09.2003 - 10.2007
Skills
- Expert in Sales tools (COMET, GCPT,GSS)
- Well aware about cross function tools (GEMA, CSV, ets)
- Excellent presentation skill
- Microsoft office (PowerPoint, excel, word)
- Well aware about Customs process and update
- Well aware about E-commerce integration process, open source platforms and Market places (Shopify, Magento, XML, etc )
- well aware about search engine and follow social media trends
- Staff mentorship and training
- High-value project management
- Relationship management
Languages
Arabic
Native
English
Native
Projects
- Medical Express Project (Opened first Medical account in Kuwait and set WMX account opening process, List subject customers industry)
- Leading LQ project.
- being reference & adviser for GSS score card
Timeline
Retail Manager
DHL Express Kuwait
01.2022 - Current
Territory Manager
DHL Express Kuwait
09.2017 - 12.2021
Bachelor of Business Administration - Computer sciences, and business administration
Higher Institute of Advanced Studies
09.2003 - 10.2007
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