Hazel Ellison
Dento,Tam
Summary
Accomplished professional with extensive expertise in inventory management, budget management, and staff training and development. Demonstrates strong communication proficiency and proactive initiative, ensuring effective relationship management and high-value project execution. Proficient in digital analytic tools, cash-handling procedures, product ordering processes, and visual merchandising techniques. Adept at driving sales through strategic visual merchandising and maintaining a thorough understanding of profit and loss dynamics. Career goal includes leveraging skills to enhance operational efficiency and drive business growth.
Overview
17
17
years of professional experience
Work History
Retail manager
Uniquely Chic Furniture
Marple, Stockport
06.2012 - Current
- Leveraged strong working knowledge of products and systems within Furniture industry.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Delivered high level of service to clients to maintain relationships for future business opportunities.
- Kept staff records regarding holidays, absences and discipline.
- Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Maintained health and safety standards to ensure safe shopping environment for customers.
- Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Optimised merchandise display, contributing to improved store aesthetics and shopper engagement levels.
- Delivered exceptional service standards by promoting team collaboration and commitment.
- Ensured smooth running of daily operations with efficient resource allocation.
- Provided coaching support for staff members which resulted in enhanced performances.
- Conducted staff appraisals and promoted ongoing professional development.
- Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Created seasonal sales plans with varying stock and promotional strategies.
- Managed inventory for smoother operations.
- Assisted in recruiting, hiring and onboarding store staff.
- Coordinated promotional activities for achieving higher brand visibility on the shop floor.
- Completed opening and closing procedures each day.
- Formulated marketing and advertising strategies for continuous business growth.
- Toured sales floor regularly, assessing and improving daily operations.
- Conducted regular performance reviews, fostering a culture of continuous improvement amongst team members.
- Developed team's product knowledge, resulting in increased store sales.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Researched and applied proven marketing techniques to drive sales.
- Boosted overall store productivity with careful personnel management and motivation techniques.
- Oversaw recruitment process thereby ensuring best talents were hired into the retail team.
- Performed various store operations including opening and closing procedures, product display management and budget control.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering weekends and bank holidays.
Sales advisor
Tameside Insulation
Stockport, Tameside
02.2009 - 06.2012
- Provided comprehensive after-sales support, ensuring customer satisfaction.
- Used management software and data analysis to forecast product demand.
- Collaborated with the marketing team for successful product launches.
- Delivered excellent customer service by addressing and resolving queries.
- Participated in team meetings contributing valuable ideas for sales improvement.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Provided customers with price information and handled financial transactions.
- Improved new business using targeted door-to-door selling.
- Handled high-volume telesales enquiries within call-time targets.
- Attended training sessions regularly to keep abreast with latest sales techniques.
- Increased current product and service sales through knowledgeable customer advice.
Telesales Agent
Horizon Finance
Stockport, Cheshire
09.2007 - 07.2008
- Managed a high volume of inbound calls, ensuring customer needs were met promptly.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Established positive customer rapport using multiple communication channels.
- Engaged clients with sales opportunities to secure valuable transactions.
- Amplified sales conversions for increased company revenue.
- Displayed extensive product knowledge whilst handling customer queries.
- Handled difficult customers tactfully to ensure minimal complaints and return business.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Delivered persuasive sales pitches for successful up-selling and cross-selling.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
Education
Skills
- Inventory management expertise
- Communication proficiency
- Budget management
- Staff training and development
- Digital analytic tools
- Proactive initiative
- Profit and loss understanding
- Cash-handling expertise
- High-value project management
- Product ordering procedures
- Visual merchandising techniques
- Visual merchandising
- Sales driven
- Relationship Management
Affiliations
- Cake Decoration
- Attending the Gym
- Spending time with my family a
References
References available upon request.
Timeline
Retail manager
Uniquely Chic Furniture
06.2012 - Current
Sales advisor
Tameside Insulation
02.2009 - 06.2012
Telesales Agent
Horizon Finance
09.2007 - 07.2008
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