SAVITHRI PERERA
London
Summary
Driven professional with genuine interest in wine and knack for customer engagement. Proven skills in communication and sales, paired with strong understanding of customer service. Committed to enriching client experiences and enhancing brand loyalty through knowledgeable wine recommendations.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Junior Accounts Administrator
Vagabond
London
2025.03 - 2026.02
- Processed purchase invoices and reconciled supplier statements efficiently.
- Maintained accurate and organised financial records for streamlined operations.
- Supported expenses claims and conducted bank reconciliations to ensure accuracy.
- Fostered trusted relationships with internal teams and suppliers to enhance financial operations.
Supervisor
Vagabond
London
2022.06 - 2026.02
- Conducted wine tastings to enhance guest experiences.
- Received and recommended wines to cater to new and returning guests.
- Supervised, motivated, and empowered staff members to maintain high service standards.
- Addressed guest queries, feedback, and complaints promptly.
- Compiled end-of-day financial reports for accurate record-keeping.
Stock Controller (Secondment)
Majestic Wine
London
2024.09 - 2025.01
- Provided weekly analysis on low availability stores, considering seasonality and sales performance.
- Completed weekly replenishment orders to ensure 95%+ availability in small format stores.
- Managed daily stock levels at GXO, maintaining 90%+ inbound availability.
- Reviewed overstocks regularly, implementing solutions to resolve excess inventory.
- Executed online promotions aligned with trade plans and the lock it in program.
- Analysed trends to identify solutions and drive team improvements.
Customer Service Executive
Enotria & Coe
London
2023.10 - 2024.02
- Processed orders generated by customer software, ensuring timely delivery.
- Collaborated with Credit Control team on modifications to customer database and cash sales.
- Liaised with Logistics and Marketing teams regarding stock levels, packaging, and delivery schedules.
- Maintained regular communication with sales representatives about customer updates and issue resolutions.
Grape Picker
Champagne Franck Pascal
, France
2023.09 - 2023.09
- Sorted and picked biodynamically grown grapes for optimal quality.
- Lifted heavy equipment and supplies to support vineyard operations.
- Collaborated with team members to boost overall vineyard productivity.
- Filled press with freshly harvested grapes for processing.
Exam Assistant
WSET
London
2023.01 - 2023.07
- Prepared and dispatched examination packs to Approved Programme Providers.
- Scheduled computer-based examinations efficiently.
- Sent examination orders for invoicing while liaising with Finance to resolve queries.
- Escalated inquiries and issues to Exam Coordinator or Exams Team Leader as necessary.
- Maintained accurate and up-to-date records and archives.
Wine Specialist
Eataly
London
2021.04 - 2023.01
- Managed daily operations of Wine department, ensuring smooth functionality.
- Connected with over 100 customers daily, fostering trust to effectively advise on Italian wines.
- Acquired in-depth knowledge of specifications for over 500 Italian wines.
- Maintained appealing merchandise displays, strategically positioning products to maximise sales.
- Processed purchase orders and shipping requests efficiently.
Wine Advisor
Vagabond
London
2020.02 - 2022.05
- Introduced guests to wines and helped them select the best wine based on taste and price.
- Applied comprehensive knowledge of wine as well as appropriate food pairing.
- Conducted staff training programmes to elevate wine expertise.
- Updated guests on new product launches, enhancing overall engagement.
Restaurant Supervisor
Davy's
London
2018.10 - 2019.11
- Oversaw daily operations of bar and restaurant, ensuring smooth service delivery.
- Trained new employees to enhance productivity and efficiency.
- Generated daily reports to balance revenue and cash income accurately.
- Assisted with weekly stock counts to maintain inventory accuracy.
- Resolved guest complaints effectively, promoting brand loyalty and maximising repeat business.
Education
A-Levels - Travel and Tourism
Istituto F. Datini
Italy 2000.09 - 2005.06
Skills
- Wine & Tea knowledge
- Strong communication skills
- Administration skills
- Organisational skills
- Sales
- Teamwork
- Problem- solving
- Languages
- Customer Service
- Multitasking
- Time- management
- Adaptability
Certification
- Korean language, Korean Cultural Center | London, Currently ongoing
- WSET Diploma, Wine and Spirit Trust Education | London, Currently ongoing
- Wines of Portugal Ambassador - Level 1, Wines of Portugal Academy | Portugal, Mar 2024
- UKSA Certified Sommelier, UK Sommelier Association | London, Mar 2024
- WSET - Level 3, Wine and Spirit Trust Education | London, Aug 2023
- Tea Champion, UK Tea Academy | London, Aug 2019
LANGUAGES
English
Fluent
Italian
Native
Sinhala
Native
Korean
Beginner
Timeline
Junior Accounts Administrator
Vagabond
2025.03 - 2026.02
Stock Controller (Secondment)
Majestic Wine
2024.09 - 2025.01
Customer Service Executive
Enotria & Coe
2023.10 - 2024.02
Grape Picker
Champagne Franck Pascal
2023.09 - 2023.09
Exam Assistant
WSET
2023.01 - 2023.07
Supervisor
Vagabond
2022.06 - 2026.02
Wine Specialist
Eataly
2021.04 - 2023.01
Wine Advisor
Vagabond
2020.02 - 2022.05
Restaurant Supervisor
Davy's
2018.10 - 2019.11
A-Levels - Travel and Tourism
Istituto F. Datini
2000.09 - 2005.06