SATVEER KAUR
London,UK
Summary
Hospitality experienced professional with expertise in Front Office and CRM Systems, including Opera PMS and Cvent, as well as proficiency in Point of Sale systems such as Micros POS and Symphony POS. Demonstrates strong capabilities in productivity and collaboration tools, including MS Office 365 and Google Workspace. Committed to leveraging technical skills to enhance operational efficiency and drive customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Business Coordinator Manager (Operations & FOH)
DLF Hospitality
Gurugram
2023.01 - 2026.02
- Managed front-of-house reception workflows, acting as the primary point of contact and gatekeeper for corporate stakeholders.
- Coordinated complex executive diaries, structured high-level leadership meetings, and managed room booking schedules.
- Monitored administrative KPI dashboards to maintain and elevate reception service excellence and corporate communication standards.
- Liaised directly with vendors, facilities, and internal administrative teams to optimize front desk operations and contract processing.
Sales Centre Manager (Front Office Cross-Training)
JW Marriott Vagator (Pre-Opening)
Goa
2022.10 - 2022.12
- Formulated the pre-opening central reservation systems setup and guest intake pipelines for a luxury resort launch.
- Managed high-volume corporate accommodation inquiries, digital documentation, and customer profile creation using Cvent CRM.
- Collaborated directly with Front Office and Revenue teams during operational cross-training to design seamless arrival workflows and 5-star check-in standards.
Event Sales & Coordination Manager
Hyatt Regency
Dehradun
2022.04 - 2022.10
- Managed initial front-of-house customer inquiries, customized detailed event contracts, and coordinated room booking pipelines.
- Exceeded target expectations by 15% via sophisticated client onboarding and room inventory upselling.
Assistant Manager – Events & Front-of-House Operations
The Westin Mumbai Powai Lake
Mumbai
2021.11 - 2022.04
- Oversaw busy lobby reception desks, event hospitality stands, and guest relations operations during a high-profile corporate rebranding.
- Elevated guest experience metrics by 12% through the implementation of front-of-house etiquette training and proactive lobby engagement.
- Supervised greeting protocols, coordinated seating pacing, and personally managed reception arrangements for VIP delegates and corporate accounts.
Event Executive (Front Desk Support)
Renaissance Mumbai Convention Centre Hotel
Mumbai
2018.09 - 2021.11
- Coordinated logistics, registration desks, and guest reception pipelines for 1,500+ large-scale international conferences and corporate events.
- Completed Front Office cross-training; actively supported desk teams during peak arrival windows with group check-ins, reservations, and billing reconciliations.
- Utilized database management tools and Micros POS for accurate data entry, client tracking, and payment processing.
Senior Manager (Front-of-House Lead)
V Rocks Entertainment & Event Management
Mumbai
2015.01 - 2018.09
- Directed on-site guest arrival desks, badge processing, and delegate orientation for major nationwide corporate activations serving over 500+ guests.
- Supervised dedicated front-of-house teams to maintain premium, welcoming hospitality standards throughout event cycles.
Business Development Manager
Dentsu Aegis Network
2011.01 - 2015.01
Manager
Brand Nutrient Marketing
2011.01 - 2015.01
Executive
Success Kreators Marcom
2011.01 - 2015.01
Education
Bachelor of Technology (B.Tech) - Biotechnology
Lovely Professional University
IndiaSkills
- Front Office & CRM Systems: Opera PMS, Cvent
- Point of Sale (POS): Micros POS, Symphony POS
- Productivity & Collaboration: MS Office 365 (Word, Excel, Outlook), Google Workspace, Microsoft Teams
Certification
- Diploma in Front Office Management – Udemy
- The Complete Luxury Service Certification – Udemy
- Luxury Brand Management (Specialist Certificate) – Great Learning
- AI Tools & Productivity for Hospitality Professionals – Be10x
ADDITIONAL INFORMATION
Languages: English (fluent), Hindi (native), Punjabi (native)
CORE COMPETENCIES
- Front Office Operations: Reception meet-and-greet standards, visitor logs, registration, group check-in protocols, and VIP greeting.
- Administration & Diary Management: Executive calendar management, booking meeting rooms, scheduling, and email correspondence.
- Communication & Switchboard: Multi-line telephone system management, screening calls, message taking, and handling public inquiries.
- Front Desk Software: Advanced daily utilization of Opera PMS, Cvent CRM, and database management interfaces.
- Client Relations & Guest Services: Problem-solving, resolving customer inquiries with diplomacy, and executing 5-star brand standards.
ADDITIONAL INFORMATION
- Visa Status: Dependant Visa (Full, unrestricted right to work in the UK)
- DBS Status: Basic DBS clearance active
Timeline
Business Coordinator Manager (Operations & FOH)
DLF Hospitality
2023.01 - 2026.02
Sales Centre Manager (Front Office Cross-Training)
JW Marriott Vagator (Pre-Opening)
2022.10 - 2022.12
Event Sales & Coordination Manager
Hyatt Regency
2022.04 - 2022.10
Assistant Manager – Events & Front-of-House Operations
The Westin Mumbai Powai Lake
2021.11 - 2022.04
Event Executive (Front Desk Support)
Renaissance Mumbai Convention Centre Hotel
2018.09 - 2021.11
Senior Manager (Front-of-House Lead)
V Rocks Entertainment & Event Management
2015.01 - 2018.09
Business Development Manager
Dentsu Aegis Network
2011.01 - 2015.01
Manager
Brand Nutrient Marketing
2011.01 - 2015.01
Executive
Success Kreators Marcom
2011.01 - 2015.01
Bachelor of Technology (B.Tech) - Biotechnology
Lovely Professional University