Diana Rosa

• Managed a portfolio of corporate accounts, supporting revenue generation across meetings, events, and accommodation segments.
• Negotiated corporate and group contracts aligned with commercial strategy and market demand.
• Built long-term client relationships through tailored proposals, contributing to repeat business and client retention.
• Collaborated with revenue management and operations teams to optimise pricing and availability.

• Selected for an 18-month international leadership development program designed to prepare future managers within the Pestana Hotel Group.
• Completed cross-functional rotations across hotel and corporate departments, gaining exposure to sales, operations, and management strategy.
• Participated in leadership training, mentoring, and international mobility initiatives.

• Supported front office management in daily operations, team coordination, and service quality standards.
• Acted as point of contact for escalated guest issues, ensuring resolution aligned with brand standards.
• Assisted in training and onboarding new team members.
• Contributed to operational efficiency and guest satisfaction performance.

• Provided senior-level front office support, mentoring junior team members and ensuring service consistency.
• Handled complex guest requests and VIP arrivals.
• Supported coordination between front office and other operational departments.

- Sheraton Porto Hotel & SPA

- Pousada de Viseu

- Vila Foz Hotel & SPA

• Delivered high-quality guest service in luxury and premium hospitality environments.
• Managed reservations, check-in/out processes, and guest communications using OPERA PMS.
• Developed strong customer service and problem-solving skills in fast-paced settings.