Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
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Ruby Bains

Ruby Bains

Derby,Derbyshire

Summary

Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Offering strong leadership and problem-solving skills with background in team management and project coordination. Knowledgeable about streamlining processes, improving operational efficiency, and fostering positive team environments.

Overview

15
15
years of professional experience
9
9
years of post-secondary education

Work history

Operations manager

Arvato Group Ltd
Derby, Derby
09.2024 - Current
  • Managed daily operations, serving as primary contact for queries and obstacles.
  • Led team of 50 operatives to consistently achieve and exceed SLAs.
  • Distributed work orders across five contracts, ensuring timely completion.
  • Steered and coordinated processes while planning daily business activities.
  • Identified issues and initiated corrective measures for success control.
  • Ensured 100% compliance with SLAs through rigorous monitoring.
  • Participated in resource planning for staff and infrastructure needs.
  • Reduced overhead costs through efficient resource allocation and budget management.

First line manager

EV Cargo
Ashby de la zouch , Leicestershire
12.2023 - 09.2024
  • Achieved 100% KPIs and daily customer SLA through team motivation and incentivization.
  • Led team of 40 operatives to monitor E-Commerce operations effectively.
  • Tracked employee performance, assessed daily output, and implemented corrective actions.
  • Developed continuous improvement initiatives to enhance team efficiencies.
  • Educated teams on best practices to optimize logistics operations.
  • Ensured compliance with health and safety regulations during goods handling.
  • Completed comprehensive shift reports to ensure smooth transitions between shifts.
  • Monitored logistical expenses to maintain low operating costs.

Service delivery manager

Clickcardel Delivery Ltd
Derby, Derbyshire
03.2022 - 12.2023
  • Managed 18 drivers, facilitating effective communication and planning for daily vehicle collections and deliveries.
  • Achieved 97.5% on-time-in-full (OTIF) compliance with contract requirements.
  • Analyzed operational performance and executed strategies to meet organizational and financial objectives.
  • Administered expenditure control measures, preventing budget overages through effective management.
  • Built results-oriented team by selecting, training, and performance-managing staff members.
  • Maintained 70% service compliance through thorough documentation and regular audits of services provided.
  • Coordinated delivery of high-quality service consistently across operations.

Community Delivery Manager

Hermes the parcel people
Nottingham, Nottinghamshire
05.2020 - 03.2022
  • Engaged self-employed couriers across multiple delivery units, occasionally managing 9 depots with over 500 couriers.
  • Achieved 100% daily delivery rate, consistently meeting KPI targets and ranking first among 50 managers.
  • Selected, trained, performance-managed staff to cultivate results-oriented team.
  • Defined KPI targets to uphold high standards of depot and courier delivery performance.
  • Analysed operational performance, instituted plans to meet organisational and financial objectives.

Assistant Exports Supervisor

UPS International Freight
Derby, Derbyshire
05.2019 - 05.2020

Operations Manager

MYA Cosmetic Surgery Ltd
Nottingham, Nottinghamshire
12.2016 - 05.2019

Operations & HR Manager

Office care cleaning services
Derby, Derbyshire
11.2015 - 11.2016

Management Accountant

NHS Walsall Healthcare
Walsall, West Midlands
07.2010 - 10.2015

Education

SVQ Level 4 - IOSH

PLT Training Ltd
Derby
05.2025 - 05.2025

NVQ Level 3 - NVQ Level 3 FirstAid at Work

PLT Training Ltd
Derby
01.2025 - 01.2025

Master of Business Administration - Business Management Level 7

The University of Derby
Derby
01.2017 - 01.2019

Chartered Institute of Management - Management Level 7

The University of Derby
Derby
01.2017 - 01.2019

Chartered Institute of Personnel Development - Human Resources Level 5

The Home Learning College Online
Online learning
09.2015 - 09.2016

Bachelor of Science - Accounting and Business Management

DeMontfort University
Leicester
09.2006 - 06.2010

Skills

  • Service level reporting
  • Expenditure control
  • Excel proficiency
  • Problem-solving
  • Health and Safety Compliance
  • Customer relationship building
  • SAP & Power BI user
  • Knowledge of ERP systems
  • Building operational procedures

Languages

Hindi
Intermediate
Punjabi
Upper intermediate
German
Elementary
Urdu
Intermediate

References

Available upon request

Timeline

SVQ Level 4 - IOSH

PLT Training Ltd
05.2025 - 05.2025

NVQ Level 3 - NVQ Level 3 FirstAid at Work

PLT Training Ltd
01.2025 - 01.2025

Operations manager

Arvato Group Ltd
09.2024 - Current

First line manager

EV Cargo
12.2023 - 09.2024

Service delivery manager

Clickcardel Delivery Ltd
03.2022 - 12.2023

Community Delivery Manager

Hermes the parcel people
05.2020 - 03.2022

Assistant Exports Supervisor

UPS International Freight
05.2019 - 05.2020

Master of Business Administration - Business Management Level 7

The University of Derby
01.2017 - 01.2019

Chartered Institute of Management - Management Level 7

The University of Derby
01.2017 - 01.2019

Operations Manager

MYA Cosmetic Surgery Ltd
12.2016 - 05.2019

Operations & HR Manager

Office care cleaning services
11.2015 - 11.2016

Chartered Institute of Personnel Development - Human Resources Level 5

The Home Learning College Online
09.2015 - 09.2016

Management Accountant

NHS Walsall Healthcare
07.2010 - 10.2015

Bachelor of Science - Accounting and Business Management

DeMontfort University
09.2006 - 06.2010
Ruby Bains