Ruby Bains
Derby,Derbyshire
Summary
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Offering strong leadership and problem-solving skills with background in team management and project coordination. Knowledgeable about streamlining processes, improving operational efficiency, and fostering positive team environments.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work history
Operations manager
Arvato Group Ltd
Derby, Derby
09.2024 - Current
- Managed daily operations, serving as primary contact for queries and obstacles.
- Led team of 50 operatives to consistently achieve and exceed SLAs.
- Distributed work orders across five contracts, ensuring timely completion.
- Steered and coordinated processes while planning daily business activities.
- Identified issues and initiated corrective measures for success control.
- Ensured 100% compliance with SLAs through rigorous monitoring.
- Participated in resource planning for staff and infrastructure needs.
- Reduced overhead costs through efficient resource allocation and budget management.
First line manager
EV Cargo
Ashby de la zouch , Leicestershire
12.2023 - 09.2024
- Achieved 100% KPIs and daily customer SLA through team motivation and incentivization.
- Led team of 40 operatives to monitor E-Commerce operations effectively.
- Tracked employee performance, assessed daily output, and implemented corrective actions.
- Developed continuous improvement initiatives to enhance team efficiencies.
- Educated teams on best practices to optimize logistics operations.
- Ensured compliance with health and safety regulations during goods handling.
- Completed comprehensive shift reports to ensure smooth transitions between shifts.
- Monitored logistical expenses to maintain low operating costs.
Service delivery manager
Clickcardel Delivery Ltd
Derby, Derbyshire
03.2022 - 12.2023
- Managed 18 drivers, facilitating effective communication and planning for daily vehicle collections and deliveries.
- Achieved 97.5% on-time-in-full (OTIF) compliance with contract requirements.
- Analyzed operational performance and executed strategies to meet organizational and financial objectives.
- Administered expenditure control measures, preventing budget overages through effective management.
- Built results-oriented team by selecting, training, and performance-managing staff members.
- Maintained 70% service compliance through thorough documentation and regular audits of services provided.
- Coordinated delivery of high-quality service consistently across operations.
Community Delivery Manager
Hermes the parcel people
Nottingham, Nottinghamshire
05.2020 - 03.2022
- Engaged self-employed couriers across multiple delivery units, occasionally managing 9 depots with over 500 couriers.
- Achieved 100% daily delivery rate, consistently meeting KPI targets and ranking first among 50 managers.
- Selected, trained, performance-managed staff to cultivate results-oriented team.
- Defined KPI targets to uphold high standards of depot and courier delivery performance.
- Analysed operational performance, instituted plans to meet organisational and financial objectives.
Assistant Exports Supervisor
UPS International Freight
Derby, Derbyshire
05.2019 - 05.2020
Operations Manager
MYA Cosmetic Surgery Ltd
Nottingham, Nottinghamshire
12.2016 - 05.2019
Operations & HR Manager
Office care cleaning services
Derby, Derbyshire
11.2015 - 11.2016
Management Accountant
NHS Walsall Healthcare
Walsall, West Midlands
07.2010 - 10.2015
Education
SVQ Level 4 - IOSH
PLT Training Ltd
Derby 05.2025 - 05.2025
NVQ Level 3 - NVQ Level 3 FirstAid at Work
PLT Training Ltd
Derby 01.2025 - 01.2025
Master of Business Administration - Business Management Level 7
The University of Derby
Derby 01.2017 - 01.2019
Chartered Institute of Management - Management Level 7
The University of Derby
Derby 01.2017 - 01.2019
Chartered Institute of Personnel Development - Human Resources Level 5
The Home Learning College Online
Online learning 09.2015 - 09.2016
Bachelor of Science - Accounting and Business Management
DeMontfort University
Leicester 09.2006 - 06.2010
Skills
- Service level reporting
- Expenditure control
- Excel proficiency
- Problem-solving
- Health and Safety Compliance
- Customer relationship building
- SAP & Power BI user
- Knowledge of ERP systems
- Building operational procedures
Languages
Hindi
Intermediate
Punjabi
Upper intermediate
German
Elementary
Urdu
Intermediate
References
Available upon request
Timeline
SVQ Level 4 - IOSH
PLT Training Ltd
05.2025 - 05.2025
NVQ Level 3 - NVQ Level 3 FirstAid at Work
PLT Training Ltd
01.2025 - 01.2025
Operations manager
Arvato Group Ltd
09.2024 - Current
First line manager
EV Cargo
12.2023 - 09.2024
Service delivery manager
Clickcardel Delivery Ltd
03.2022 - 12.2023
Community Delivery Manager
Hermes the parcel people
05.2020 - 03.2022
Assistant Exports Supervisor
UPS International Freight
05.2019 - 05.2020
Master of Business Administration - Business Management Level 7
The University of Derby
01.2017 - 01.2019
Chartered Institute of Management - Management Level 7
The University of Derby
01.2017 - 01.2019
Operations Manager
MYA Cosmetic Surgery Ltd
12.2016 - 05.2019
Operations & HR Manager
Office care cleaning services
11.2015 - 11.2016
Chartered Institute of Personnel Development - Human Resources Level 5
The Home Learning College Online
09.2015 - 09.2016
Management Accountant
NHS Walsall Healthcare
07.2010 - 10.2015
Bachelor of Science - Accounting and Business Management
DeMontfort University
09.2006 - 06.2010
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