Sathmi Nugegoda

Kings lynn,Norfolk

Summary

Friendly Sales Floor Volunteer with experience in customer interaction, till support and stock handling. Welcomes visitors, keeps shelves organised and supports smooth service during busy periods through clear communication and teamwork. Adheres to store policies and helps create inclusive, well-run shopping experiences.
Attentive Trainee Waitress with experience in guest service, table support and food handling. Manages peak periods with calm, customer-first decisions, while maintaining hygiene standards, checking deliveries and supporting stock intake. Works well with colleagues to keep dining areas clean, organised and welcoming.

Languages

years of professional experience

British Heart Foundation

Kings lynn, Norfolk

2026.02 - Current

Welcomed customers and shared product knowledge for inclusive store visits.
Replenished stock across sales floor and sorted inventory for accurate placement.
Followed store training and policies to keep areas safe and efficient.
Completed daily floor routines and made customer-focused choices during peak trading.
Joined charity campaigns and community events to support welcoming atmosphere.
Understood store targets and reduced waste to support sales growth.
Processed and priced donated goods to keep quality and customer choice.
Promoted inclusive values so every visitor and volunteer felt valued.
Managed till operations to enable smooth, accurate customer transactions.
Trained new volunteers to improve operational efficiency and consistency.
Served as liaison between customers and management for clearer communication.
Worked extra hours in busy periods to keep service seamless.

Maya Bistro

Kings lynn, Norfolk

2024.10 - 2025.01

Greet dining guests warmly, describe menu options, and answer questions daily.
Provide attentive table service by supporting floor seating and table clearing.
Follow food safety hygiene and manual handling training to keep areas clean.
Manage peak routines with quick, guest-first decisions for smooth pacing.
Create an upbeat dining room atmosphere with seasonal offerings and events.
Track daily shift goals, boost sales through careful upselling, and cut errors.
Handle food and beverages with strict quality checks for presentation.
Maintain hospitality standards through teamwork while following restaurant policies every shift.
Verify deliveries, assist with stock intake, and organise inventory for service.

College of West Anglia

Kings Lynn, Norfolk

2024.09 - 07/2025

Balika National School

Kalutara

2020.08 - 06/2022

Customer-First Approach: Naturally friendly and approachable, ensuring every customer feels welcomed, valued, and genuinely cared for throughout their visit
Rapport & Connection: Skilled at making quick, positive connections with people to turn standard interactions into memorable, enjoyable experiences
Proactive Problem-Solving: Confident in taking initiative on spot to resolve issues and deliver best outcome for customer
Team Collaboration & Communication: A reliable team player who communicates clearly, listens actively, and supports colleagues to keep shifts running smoothly

Positive Energy & Team Spirit: Passionate about fostering a encouraging, fun environment where wins are celebrated and everyone feels motivated
Punctual & Professional: Dependable, well-presented, and proud to represent brand with high standards every shift

English

Fluent

sinhala