Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Career Goals
Timeline
Generic

Hashir Khan

Manchester,Greater Manchester

Summary

I am a highly motivated and positive individual with a genuine passion for delivering outstanding customer service. I thrive in busy, fast paced environments where multitasking and adaptability are essential. Known for my friendly and approachable nature, I enjoy connecting with customers, understanding their needs, and ensuring they leave with a great experience every time. I bring strong communication skills, excellent organization, and the ability to stay calm and focused under pressure. I am fully flexible and willing to work long hours, evenings, weekends, and full time schedules to support the team and business needs. I am committed to dedicating myself to a role long term, continuously learning and growing both personally and professionally. My can do attitude and willingness to take on any challenge enable me to contribute positively to team goals and store success. I genuinely enjoy retail environments and believe that my enthusiasm, reliability, and strong work ethic make me an asset in any customer facing role. I am eager to bring my energy and commitment to your team, help create a welcoming atmosphere, and contribute to exceeding sales and service targets.

Overview

3
3
years of professional experience

Work history

Customer Service Host

GIRAFFE – MANCHESTER AIRPORT (TRG CONCESSIONS)
Manchester
03.2025 - Current
  • Welcome guests at entrance and oversee queues during peak airport hours to facilitate seamless guest flow.
  • Accommodate guests swiftly while fostering a warm, inviting atmosphere.
  • Exhibit high energy levels and professionalism in a dynamic, early-shift airport environment.
  • Engage with kitchen and service teams to facilitate prompt communication and enhance guest satisfaction.
  • Facilitate table resets, maintain cleanliness, and address guest queries to ensure a seamless dining experience.
  • Facilitate guest seating arrangements by considering preferences, accessibility requirements, and maximum satisfaction.
  • Provide exceptional customer service aligned with TRG standards, elevating guest experience from initial interaction
  • Manages guest complaints with professionalism, swiftly resolving issues to uphold high levels of customer satisfaction.

Sales Assistant

TK MAXX
LONDON
06.2024 - 12.2024
  • Assisted customers in product selection while delivering comprehensive information on features, promotions, and availability.
  • Ensured an appealing, tidy, and orderly sales floor through strategic merchandise arrangement and effective stock display management.
  • Facilitated stock replenishment and inventory management to guarantee product availability.
  • Executed sales transactions with precision and efficiency, using POS systems.
  • Addressed customer complaints and queries with patience and professionalism, to uphold customer satisfaction.
  • Collaborated with the team to achieve sales targets and enhance store performance.
  • Managed stock levels on the shop floor, replenishing items to maximise availability.

Retail Sales Assistant

CHARLES & KEITH
01.2023 - 05.2024
  • Delivered outstanding customer service through greeting and assisting shoppers, responding to inquiries, and providing product recommendations.
  • Optimised store layout and visual merchandising to establish an inviting shopping atmosphere that enhanced sales.
  • Facilitated inventory management through prompt restocking and precise stock verification.
  • Facilitated execution of promotional events and product launches to attract and engage customers.
  • Resolved customer complaints and returns efficiently, fostering positive customer experiences.
  • Cultivated enduring customer relationships through tailored service and proactive follow up.

Education

GCSEs - Business, English Literature, Maths, Sciences

The City School and Collages
Islamabad, Pakistan

Skills

  • Customer Service Excellence

Delivering friendly, helpful, and professional service to ensure every customer feels valued and satisfied, building loyalty and repeat business

  • Communication Skills

Effectively engaging with customers and team members, providing clear information, answering questions, and resolving issues promptly

  • Cash Handling & POS Operation

Accurately processing cash and card transactions using POS systems, managing cash floats, and ensuring financial accuracy at all times

  • Teamwork & Collaboration

Working closely with colleagues and supervisors to meet sales targets, maintain store standards, and provide a positive work environment

  • Multitasking & Time Management

Efficiently handling multiple tasks such as serving customers, restocking shelves, and maintaining cleanliness simultaneously without compromising quality

  • Problem Solving & Conflict Resolution

Quickly and calmly addressing customer concerns or complaints, finding effective solutions to maintain satisfaction and uphold the store’s reputation

  • Attention to Detail

Ensuring accurate pricing, stock levels, and product displays, as well as maintaining a tidy and organized store environment

  • Flexibility & Adaptability

Willingness to work various shifts including evenings, weekends, and holidays, adapting to changing store needs and customer demands

  • Sales & Upselling Techniques

Encouraging customers to consider additional products and promotions through effective recommendations, helping increase store revenue

  • Inventory & Stock Management

Assisting in stock replenishment, organizing back stock, and conducting regular inventory checks to maintain optimal product availability

  • Visual Merchandising

Helping to arrange products and displays in an attractive and customer-friendly manner that supports brand standards and drives sales

  • Positive Attitude & Enthusiasm

Approaching work with energy and a can do mindset, genuinely enjoying customer interactions and contributing positively to team morale

  • Reliability & Punctuality

Consistently arriving on time and fulfilling all scheduled shifts, showing dedication and dependability to managers and colleagues

  • Ability to Work Under Pressure

Maintaining professionalism and effectiveness during busy periods, ensuring smooth operations even when the store is crowded

Languages

English
Proficient (C2)
Urdu
Proficient (C2)
Hindi
Proficient (C2)
Punjabi
Proficient (C2)
Persian
Proficient (C2)

Affiliations

  • Team sports
  • Reading
  • Volunteering
  • Shopping & fashion
  • Traveling
  • Fitness

Career Goals

  • To grow and develop my skills in customer service and retail.
  • To become a valuable team member and contribute to store success.
  • To build a long term career in retail management.
  • To learn new skills and take on more responsibilities over.

Timeline

Customer Service Host

GIRAFFE – MANCHESTER AIRPORT (TRG CONCESSIONS)
03.2025 - Current

Sales Assistant

TK MAXX
06.2024 - 12.2024

Retail Sales Assistant

CHARLES & KEITH
01.2023 - 05.2024

GCSEs - Business, English Literature, Maths, Sciences

The City School and Collages
Hashir Khan