Sashana Loy
London
Summary
Highly organised and reliable administrative professional with experience in healthcare, customer service, and office environments. Skilled in managing confidential information, handling high-volume enquiries, maintaining accurate records and supporting efficient day to day operations. Proficient in Microsoft Office and able to prioritize workloads in fast paced settings while delivering excellent patient and customer service. A strong communicator and team player seeking an administrative role within a hospital or healthcare setting.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Health Care Assistant
Meadowhill Homecare Services
London
2024.10 - 2026.02
- Assisted in patient care, improved comfort and well-being.
- Maintain accurate care records and report changes promptly.
- Communicate effectively with healthcare professionals, families, and team members
- Follow strict confidentiality and safeguarding procedures.
- Support safe and efficient service delivery in fast-paced environment.
- Assist with medication administration according to protocols.
Carer
Private Care
London, England
2023.10 - 2026.02
- Deliver one to one care while maintaining detailed records of care provided.
- Liaise with professionals and family members regarding client needs.
- Manage schedules and daily routines efficiently.
- Ensure dignity, privacy, and confidentiality at all times.
Client services representative
Jamaica Freight and Shipping
Kingston, Jamaica
2022.10 - 2023.10
- Assisted 40+ customers daily with shipment processing and enquiries.
- Prepared Customs documentation accurately and efficiently.
- Communicated updates to 60–100 clients regarding deliveries.
- Resolved issues promptly to maintain high customer satisfaction.
- Handled telephone, email and face to face enquiries.
Office Administrator
Millennium Paving Stone
Jamaica
2020.08 - 2022.09
- Provided full administrative support in a busy office environment.
- Managed incoming calls, emails, and customer enquiries.
- Prepared reports, documents, and records with high accuracy.
- Maintained organised filing systems (paper and electronic)
- Coordinated meetings and company events.
- Assisted with recruitment administration and staff coordination.
Volunteer Support Assistant
Local Community
Jamaica
2019.04 - 2020.01
- Supported patients with mobility issues, promoted independence.
- Assisted in meal preparation to ensure proper nutrition.
- Established strong rapport with patients through effective communication skills resulting in atmosphere of trust and respect.
- Delivered compassionate end-of-life care to terminally ill patients; eased their transition.
Education
Diploma of Higher Education - Dental Nurse
North London Dental Center
London02.2026
Bcs. - Logistics and Supply Chain Management
Caribbean Maritime University
Kingston, JamaicaSkills
- Microsoft Word, Excel, Outlook
- Electronic record systems
- Confident with digital devices and databases
- Patient dignity preservation
- End-Of-Life care sensitivity
- Communicating with dementia patients
SKILLS AND CORE COMPETENCIES
- Person centered care & independence support
- Physical & emotional support
- Safeguarding & risk awareness
- Medication administration
- Dementia, mental health & learning disabilities care
- Moving & handling
- Infection prevention & control
- Accurate record keeping & reporting
- Strong communication & teamwork
- Basic IT skills (care systems, mobile devices, Microsoft Office)
Certification
Learning Disabilities | Autism | Mental Health | Dementia | Medication Administration | Safeguarding | Moving & Handling | End of Life Care | Infection Control
Additional Information
KEY ADMINISTRATIVE SKILLS
- Front-line customer and patient service
- Telephone and email communication
- Data entry and record management
- Handling confidential information (GDPR aware)
- Microsoft Office (Word, Excel, Outlook)
- Appointment coordination and scheduling
- Filing, scanning, and document preparation
- Organisation and workload prioritisation
- Team collaboration
- Attention to detail and accuracy
Timeline
Health Care Assistant
Meadowhill Homecare Services
2024.10 - 2026.02
Carer
Private Care
2023.10 - 2026.02
Client services representative
Jamaica Freight and Shipping
2022.10 - 2023.10
Office Administrator
Millennium Paving Stone
2020.08 - 2022.09
Volunteer Support Assistant
Local Community
2019.04 - 2020.01
Bcs. - Logistics and Supply Chain Management
Caribbean Maritime University
Diploma of Higher Education - Dental Nurse
North London Dental Center