Dominic Palukkunnel Chacko
Senior Accountant
LEICESTER,Leicestershire
Summary
Compassionate Care Assistant with comprehensive background with elderly patients in care home settings. Provides exceptional care demonstrating dedication to safe nursing practices for continued patient trust. Maintains excellent levels of patient care through kindness and commitment to safe working practices. Focused social work associate driven to deliver attentive companionship and care. Firm understanding of accessibility needs and resources. Equipped to offer flexible and adaptable attitude supported by creative problem-solving and emotional intelligence.
Overview
17
17
years of professional experience
Work history
Health care assistant
Everdale Grange
Leicester , Leicestershire
2022.03 - Current
- Administered blood tests and blood pressure checks.
- Met with patients and families to discuss care plan adaptations, seeking continual improvement.
- Safely escorted patients during medical appointments and hospital visits.
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
- Supported clinical staff to complete health assessments.
- Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
- Worked closely with nurses to maintain high levels of communication.
- Empowered vulnerable individuals to retain maximum independence through targeted care.
- Helped service users improve their independence, building strength and confidence to enhance daily living.
- Minimised care continuity issues by keeping thorough, accurate records.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Accompanied client to medical or dental appointments, grocery and errands.
- Monitored client health conditions and reported immediate issues to manager.
- Organised activities and exercises to promote physical and mental well-being.
Senior Accounts Manager
NTP Homes Pvt Ltd
Kottayam, India
2016.09 - 2021.12
- Office and production
- Managed payroll operations for team of employees.
- Improved overall process for year-end inventory audits.
- Corresponded with clients to provide information, value and benefits of product and services.
- Supervised accounting department operations and team of [Number] employees.
- Developed professional relationships with clients to build trust, respect and reliability.
- Developed process improvements and presented to management for approval.
- Registered customer information on database to maintain accurate records.
- Prepared monthly reports, account reconciliations and financial statements.
- Collaborated with various departments to manage client needs and improve overall satisfaction.
- Composed and submitted monthly and quarterly progress reports to internal and external stakeholders to gauge growth and development.
Accounts and office administration
Qatar
2015.05 - 2016.03
- Coordinating office activities and operations to secure efficiency and compliance to company policies.supervising administrative and production staffs and dividing responsibilities to ensure performance and peak production.Keep stock and place orders when necessary.
- Wrote professional letters, emails and memoranda for business communication.
- Received and checked financial statements and reconciled related accounts.
- Prepared invoices based on contract terms and distributed to customers.
- Classified physical and digital documentation with correct codes.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Documented financial transactions in [Software] and classified each with correct code.
- Accurately reconciled and processed expense reports for [Number] employees.
Senior Accountant and customer relationship manager
Oxygen The Digital Shop
Kattappana, India
2009.03 - 2015.02
- Handle general ledger postings, evaluation of daily financial
- Data.Ensure financial records are correct,complete,and in compliance with generally accepted accounting principles.Analyzing business trends and finding cost saving methods activities in retail operations
- Assessed current processes to maximise opportunities for customer satisfaction.
- Studied local market, identified potential opportunities and informed sales team to follow up.
- Identified and implemented customer service and complaint handling advancements.
- Researched competitors sales activities and reported findings to manager.
- Educated customers about company products, services and special offers.
- Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
- Held regular meetings with relationship manager and other officers to discuss trends and new ideas to resolve issues.
Education
Bachelor of Commerce (B Com) - Computer Application
M.G University
Kottayam, India09.2009
Higher Secondary - Commerce
Board of Higher Secondary Education
Kottayam, India2002
SSLC -
Kerala State Secondary School Leaving
Kattappana, India2004
Skills
- LANGUAGE SKILLS
- MOTHER TONGUE(S): Malayalam
- OTHER LANGUAGE(S):
- English
- Listening
- C1
- Reading
- C2
- Spoken
- Production
- Interaction
- Writing
- Hindi
- B1
- B2
- DIGITAL SKILLS
- Microsoft Office: proficient user of Word, Excel and Powerpoint / ERP
- Tally 9 / Hardware knowledge & troubleshooting / Microsoft Office,
- Microsoft Word, Microsoft Excel, Outlook, Facebook, Google
- Health assessment and monitoring
- Elderly care
- Compassionate care giver
- Activities of Daily Living
- Personal care
- Safeguarding knowledge
- Care management
- Care plan management
- Housekeeping
- Bookkeeping
- Financial statements expertise
- Month-end processes
- Tax accounting specialisation
- ERP (Enterprise Resource Planning) software
- Data entry
- Self-motivated professional
- Payroll processing
- Account reconciliation processes
- Accounts receivable
- Advanced bookkeeping skills
- Accounts Payable and Receivable (AP/AR)
- VAT returns
- MS Office Suite
- Financial management
- Invoice preparation
- General ledger accounting expertise
- Financial reporting
Languages
English
Upper intermediate
B2
Malayalam
Advanced
C1
Hindi
Intermediate
B1
Tamil
Upper intermediate
B2
Timeline
Health care assistant
Everdale Grange
2022.03 - Current
Senior Accounts Manager
NTP Homes Pvt Ltd
2016.09 - 2021.12
Accounts and office administration
Qatar
2015.05 - 2016.03
Senior Accountant and customer relationship manager
Oxygen The Digital Shop
2009.03 - 2015.02
Bachelor of Commerce (B Com) - Computer Application
M.G University
Higher Secondary - Commerce
Board of Higher Secondary Education
SSLC -
Kerala State Secondary School Leaving