Summary
Overview
Work history
Education
Skills
Interests
Timeline
Waitress

Sasha Jayne Coventry

Maghull,Merseyside

Summary

I am a hardworking and resilient person who has experience in providing high levels of customer service and care. I am well presented and punctual and always represent my employer to the highest standard that I can. I am looking for an opportunity to work hard to improve my skills and build my confidence in order to progress my career in the hospitality industry whilst I complete my studies at Liverpool College.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work history

Waitress

The Running Horses Public House
Lydiate, Merseyside
05.2022 - Current
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.

Waitress

Jockey Club
, merseyside
04.2022 - 05.2023
  • I have been working at the jockey club acting as a waitress and food runner in one of their top restaurants during their busiest period of the year- The Grand national
  • Here I have developed my confidence through engaging with customers and providing excellent customer service
  • I have also improved my ability to work efficiently within a team and manage a small group of people which will be invaluable in my career.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Arranged tables and set up linens and silverware in preparation for guests.

Waitress

Arc Hospitality
Liverpool, Merseyside
09.2021 - 10.2022
  • Here I acted as a food runner in several locations mainly over the Christmas period
  • This gave me great experience working in a busy and fast-moving environment and taught me to remain calm and patient to maintain professionalism
  • It also highlighted the importance of organisation when working within a team to ensure that everything runs smoothly which is essential when working in hospitality
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Provided efficient food and drinks service for high levels of customer satisfaction.
  • Participated in staff meetings to discuss specials, menu changes and group reservations.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.

Education

Diploma of Higher Education - Business

City of Liverpool College
Liverpool
09.2021 - 07.2023

GCSEs - Various

Deyes High School
Maghull
09.2019 - 07.2021

Skills

I am now looking for a full time job or apprenticeship and I have the following skill set;


  • Health and Safety awareness
  • Upbeat, outgoing and positive
  • Table serving
  • Enthusiastic communicator
  • Highly responsible and reliable
  • Guest rapport
  • Multidisciplinary teamwork
  • Verbal communication

Interests

Hobbies and Interests , I enjoy walking long and scenic routes which has recently led to me walking dogs for family and friends to earn money. This is something that I enjoy a lot and is helpful to others.

Timeline

Waitress

The Running Horses Public House
05.2022 - Current

Waitress

Jockey Club
04.2022 - 05.2023

Diploma of Higher Education - Business

City of Liverpool College
09.2021 - 07.2023

Waitress

Arc Hospitality
09.2021 - 10.2022

GCSEs - Various

Deyes High School
09.2019 - 07.2021

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Sasha Jayne Coventry