Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Sasha Phillips

Merthyr Tydfil

Summary

Reliable professional with expertise in customer service and multi-tasking in high-pressure environments. Proficient in communication and problem-solving, ensuring positive customer interactions. Experienced in training staff and maintaining compliance with food safety regulations, demonstrating adaptability and quick learning. Committed to improving operational efficiency and supporting team success in the hospitality sector, with aspirations for a supervisory role to further enhance business and customer satisfaction.

Overview

3
3
years of post-secondary education
1
1
year of professional experience

Work history

Barista

Starbucks Coffee
Abercynon, Rhondda Cynon Taf
2025.06 - Current
  • Managed high-volume orders during peak hours, ensuring consistent quality of service.
  • Created a welcoming atmosphere for customers, encouraging repeat visits.
  • Trained new staff members on café operations, fostering teamwork and consistency.
  • Maintained freshness of food items on display, enhancing overall quality assurance.
  • Assisted in inventory control measures for effective stock management.
  • Performed cash handling duties accurately to maintain financial integrity.

Education

A-Levels - Mathematics, further mathematics, physics, computer science

Merthyr Tydfil Collage
Merthyr Tydfil
2024.09 - 2026.06

GCSEs - Mathematics, physics, chemistry, biology, finance, computer science, numeracy, history

Cyfarthfa High School
Merthyr Tydfil
2022.09 - 2024.06

Skills

  • Food preparation

  • POS systems proficiency

  • Inventory management

  • Food safety regulations

  • Customer Service

  • New staff training

  • Adaptable and quick to learn

Affiliations

  • Photography
  • Mixology
  • Dance

Timeline

Barista

Starbucks Coffee
2025.06 - Current

A-Levels - Mathematics, further mathematics, physics, computer science

Merthyr Tydfil Collage
2024.09 - 2026.06

GCSEs - Mathematics, physics, chemistry, biology, finance, computer science, numeracy, history

Cyfarthfa High School
2022.09 - 2024.06
Sasha Phillips