Sasha Lane
Rogerstone,Newport
Summary
Accomplished professional with extensive expertise in test workflow development, software compliance testing, and product validation. Demonstrates proficiency in engineering change request management, live project documentation maintenance, and project coordination. Skilled in technical documentation creation and quality control, with a strong focus on compliance standards. Adept at computer repair and fault diagnosis, fostering customer rapport through excellent communication skills. Committed to teamwork and collaboration, providing team training and project management support. Possesses comprehensive hardware knowledge and experience with Windows and Android operating systems. Aims to leverage skills in a challenging role that supports innovation and efficiency within the organisation.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
Service Delivery Technican
Panasonic Manufacturing
Cardiff, Cardiff
07.2023 - Current
- Supported the introduction of new products by developing test workflows and delivering technician training.
- Developed SOPs and Work Instruction documentation for products and projects.
- Provided any training required for special projects.
- Managed and maintained all BOMs ensuring updates were documented through ECOs and ECNs.
- Ensure the projects were tested and complied with production line requirements before production date.
- Maintain working documents on live and up-coming projects.
- Liased closly with multiple teams within the business.
- Experience with testing customer software complies with production software.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Service Repair Technician
Panasonic Manufacturing
Cardiff, Cardiff
06.2019 - 06.2023
- Employed problem-solving and practical skills to achieve high volume of completed repairs for customers.
- Reduced and closed RCCAs by conducting re-training sessions with technicians, ensuring the fail is
focused on. - Designed custom-specific information system for internal use using OneNote, receiving positive feedback.
- Diagnosed and repaired hardware defects, such as faulty RAM, processor, hard disk as well as cosmetic
issues. - Maintained high levels of customer satisfaction, explaining complex technical concepts in a clear,
understandable manner to ensure comprehension, with customers. - Trained technicians to completion in repairs as well as providing training to all technicians on new
products as they are made available. - Read and interpreted technical service manuals to complete accurate work, integrating in relevant service
hints. - Troubleshot problems with equipment and devices, tracing root causes and correcting problems.
- Skilled in Communication with customers in a friendly and professional manner.
- Able to handle customer inquiries, complaints, and feedback effectively and with empathy.
- Proven ability to build and maintain positive relationships with customers through active engagement.
- Received secondment promotion from Repair Technician to Senior Repair Technician within 2 years.
- Completed a number of Work Instructions for the Service Workshop, e.g., Android Imaging.
- Demonstrated strong customer focus by promptly responding to a product issue and visiting the customer's
location to provide on-site repair assistance
Quality Inspector
Norgine
Hengeod, Caerphilly County Borough
11.2018 - 06.2019
- Accurately collected and processed medical specimens daily, following established Standard Operating
Procedures (SOP). - Consistently met laboratory quality standards, maintaining neat, accurate and complete records.
- Performed weekly environmental tests of each factory location to ensure maximum accuracy of results.
- Improved customer outcomes by establishing chronological testing priorities according to medical
urgency. - Maintained a safe working environment, adhering to lab protocols and sanitation standards across all tasks.
- Operated, maintained and calibrated lab equipment, consistently meeting accuracy and schedule targets.
- Cleaned and tested equipment to support stable lab processes.
- Requested replenishment of laboratory stock ahead of low supply.
- Tested products and raw materials against Quality Control (QC) standards.
Quality Inspector
Northern Automotive Systems Ltd
Gilwern, Abergavenny
07.2017 - 11.2018
- Extensive experience in quality inspection and testing of interior automotive parts.
- Experience in reading and interpreting engineering drawings, specifications, and blueprints.
- Skilled in conducting root cause analysis, problem-solving and continuous improvement initiatives.
- Demonstrated ability to communicate effectively with cross-functional teams and suppliers.
- Proficient in using various quality inspection tools and equipment, including CMMs, calipers,
micrometers, and gauges. - Conducted inspection and testing of automotive parts to ensure compliance with quality standards and
specification. - Performed dimensional, functional, and visual inspections of parts using various inspection tools and
equipment. - Collaborated with cross-functional teams to address quality issues and improve production processes.
- Conducted root cause analysis and problem-solving activities to prevent recurrence of quality issues.
Education
A-Levels - Art and Design
Coleg Gwent
Ebbw Vale, Blaenau Gwent 09.2013 - 06.2015
Bachelor of Arts - Law and Criminology
The Open University
Milton Keynes 01.2019 - 10.2023
NVQ Level 3 - Electrical Engineering
Coleg Gwent
Crosskeys, Caerphilly County Borough 09.2023 - 06.2025
Skills
- Test workflow development
- Software compliance testing
- Product validation
- Work Instruction creation
- Engineering change request creation and management
- Live project documentation maintenance
- Project Coordination
- Project lifecycle support
- Attention to compliance standards
- Technical documentation creation
- Computer repair
- Fault diagnosis
- Production support
- Teamwork and collaboration
- Team training
- Project management
- Quality control
- Hardware knowledge
- Excellent written and oral communication skills
Timeline
NVQ Level 3 - Electrical Engineering
Coleg Gwent
09.2023 - 06.2025
Service Delivery Technican
Panasonic Manufacturing
07.2023 - Current
Service Repair Technician
Panasonic Manufacturing
06.2019 - 06.2023
Bachelor of Arts - Law and Criminology
The Open University
01.2019 - 10.2023
Quality Inspector
Norgine
11.2018 - 06.2019
Quality Inspector
Northern Automotive Systems Ltd
07.2017 - 11.2018
A-Levels - Art and Design
Coleg Gwent
09.2013 - 06.2015
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