Martin Jones
Senior Marine Engineer
Plymouth
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors.
Overview
13
13
years of professional experience
Work History
Senior Service Technican/Operations Manager
Aquamare Marine Limited
01.2018 - Current
- I am currently employed as an Operations Manager running a team of up to 50 personal across all trades across all areas and countries on the globe
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Devised processes to boost long-term business success and increase profit levels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
Self Employed/Owner
GC Nautica Gold Coast/Australia wide
09.2015 - 09.2017
- This was a very much hands-on role to start with but within months the business had grown considerably and was employing 8 staff and also contracting out work to up to 14 firms at any one time
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Trained and developed team members to build human capital.
- Generated revenues yearly and effectively capitalized on industry growth.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Prepared annual budgets with controls to prevent overages.
Senior Service Technician
Princess Yachts Service
10.2010 - 09.2015
- I was employed as a Senior Service Technician, charged with running a service team of eight personnel across 3 states
- This role includes the day to day organizing of all jobs across the board, arranging external contractors, ordering of all parts, and the placement of employees into their best-suited roles within the work requirements
- I was the sole contact for all Princess Yacht owners during the preparation, delivery, and continuing support of the ownership of their vessel
- Evaluated systems according to predetermined checklist and noted issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Coordinated with parts department to determine availability of necessary components.
- Explained estimates and determined repair timelines to manage customer expectations.
- To have success in this service requires detailed forward planning, the ability to think on your feet, confidence, and great customer relationship skills
- I resigned from this role to pursue an ambition of mine to run my own business within the same industry.
Education
Ivybridge Community College
College of Further Education Plymouth
Skills
Workflow Optimisation
Production
Process Improvement
Health and Safety Compliance
Customer Service
Contract Management
Customer Retention
Performance Reporting
Organisational Management
Business Development
Management
Workforce Management
Operational Efficiency
Staff Training
Project Management
Personal Information
- Date of Birth: 20/02/68
- Nationality: British with Australian permanent residence
Timeline
Senior Service Technican/Operations Manager
Aquamare Marine Limited
01.2018 - Current
Self Employed/Owner
GC Nautica Gold Coast/Australia wide
09.2015 - 09.2017
Senior Service Technician
Princess Yachts Service
10.2010 - 09.2015
Ivybridge Community College
College of Further Education Plymouth