Sarena Gahir
Reading,Berkshire
Summary
Highly organised and punctual professional with a strong foundation in effective time management, communication, and customer service. Demonstrates proven expertise in sales and delivering exceptional client experiences through outstanding organisational skills. Committed to leveraging these core competencies to drive success in dynamic, customer-focused environments.
Overview
4
4
years of professional experience
Work history
Customer Delivery Driver
Asda
2025.10 - 2026.04
- Delivering online grocery orders to customers in a timely and professional manner.
- Planning and following efficient delivery routes to meet strict time schedules.
- Conducting vehicle safety checks before and after shifts.
- Managing payments securely.
- Handling goods obeying food and safety guidelines.
- Maintaining the organisation of shop floor and warehouse areas.
- Supporting stock replenishment and rotation, following company procedures and health & safety guidelines.
Senior Customer Service Advisor
The Doctors Chambers
2022.12 - 2025.10
- Introducing and selling selective medical professionals and expertise in the practice to legal firms.
- Using the Microsoft Office package to manage day-to-day responsibilities.
- Handling clerical tasks in a timely manner, including the collection and validation of data.
- Handling internal and external queries via email and telephone.
- Organising and filing documentation.
- Communicating with sister companies and partner management e.g. Push Doctor, Square Health, Bodycare Clinics for business needs.
- Ordering and processing medical records/invoices for clients and solicitors.
- Training colleagues on internal business processes.
- Promotion: Overachieved set targets within 6 months. Rewarded with two salary bonus increases and additional responsibilities to mentor new starters and manage tier 1 clientele.
Senior Sales Assistant
JD Sports Fashion
2021.11 - 2022.11
- Providing exceptional customer service by greeting customers warmly, ensuring they receive the best experience.
- Maintaining standards on the shop floor, marketing displays, and merchandise.
- Processing sales transactions, including cash handling and card payments accurately.
- Maintaining high visual and merchandising standards by ensuring the shop floor is clean, well-stocked and displays are organized according to brand guidelines.
- Handling stock control using bespoke IT systems.
- Addressing and resolving customer queries/complaints professionally.
- Assisting with administrative tasks, such as statistics and record keeping.
- Supporting overall store operations by assisting in other departments as required, representing the company professionally and adhering to safety guidelines.
- Working closely with other sales assistants and team members to achieve store targets.
- Driving and exceeding sales targets by utilising in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Promotion: Offered a Supervisor role.
Education
LLB Law -
University of Reading
Level 3 Extended Diploma - Business Studies
GCSE - English language, English literature, Mathematics, Combined Science, Business Studies, German, Fine Art and Geography
Skills
- Effective time management
- Organisation
- Sales
- Customer service
- Punctuality
- Communication
References
Professional and personal references are available upon request
Interests and Hobbies
Art and decorating, charity work, media/IT editing, yoga, swimming, netball and gym
Timeline
Customer Delivery Driver
Asda
2025.10 - 2026.04
Senior Customer Service Advisor
The Doctors Chambers
2022.12 - 2025.10
Senior Sales Assistant
JD Sports Fashion
2021.11 - 2022.11
Level 3 Extended Diploma - Business Studies
GCSE - English language, English literature, Mathematics, Combined Science, Business Studies, German, Fine Art and Geography
LLB Law -
University of Reading