Summary
Overview
Work history
Education
Skills
Technical Tools & Platforms
Timeline
Generic

Saravanan Arunachalam

Ilford,United Kingdom

Summary

A motivated and technically skilled Junior Desktop Engineer with hands-on experience in end-user support, desktop/laptop maintenance, and IT troubleshooting. Adept in supporting Windows environments, resolving hardware/software issues, and providing a customer-focused approach to IT service delivery. Seeking to contribute to a dynamic IT support team and grow in desktop infrastructure management.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work history

IT Support Intern / Trainee

Krish Precisions
Namakkal
09.2019 - 10.2024
  • Assisted in configuring and deploying Windows PCs and laptops
  • Delivered 1st and 2nd line support to 150+ end-users in a hybrid environment
  • Diagnosed PC and laptop issues; replaced faulty RAM, hard drives, and peripherals
  • Resolved common software issues including Office 365, VPNs, and antivirus updates
  • Maintained asset inventory and prepared machines for new starters
  • Shadowed senior engineers in troubleshooting networks and application errors
  • Helped with printer setups, driver installations, and LAN connectivity
  • Provided 1st line support to users for hardware/software issues
  • Logged and tracked issues using ServiceNow

Freelance Technical Support

CADD Centre Training Services Pvt. Ltd.
Trichy, India
07.2015 - 08.2019
  • Diagnosed and repaired basic computer issues remotely
  • Assisted family and small business clients with antivirus setup, backups, and basic network configuration
  • Built and installed custom PCs for clients based on specific requirements

Education

B.E. - Mechanical Engineering

M.A.M College of Engineering-Affiliated with Anna University
Trichy, India
05.2010 - 05.2014

Skills

  • Windows 10/11 & Microsoft Office support
  • Hardware troubleshooting & component replacement
  • User account creation and support via Active Directory
  • Antivirus and backup management
  • Basic networking (IP addressing, DNS, DHCP)
  • Remote desktop tools (eg, TeamViewer, Any Desk)
  • Network printer setup & basic TCP/IP troubleshooting
  • Desktop & laptop configuration
  • IT ticketing systems (eg, ServiceNow, Freshdesk)
  • Time management & clear communication

Technical Tools & Platforms

  • Windows 10/11, Office 365, Teams
  • Active Directory, Group Policy
  • ServiceNow, Freshservice
  • TeamViewer, Remote Desktop
  • Printers, Scanners, Network Switches

Timeline

IT Support Intern / Trainee

Krish Precisions
09.2019 - 10.2024

Freelance Technical Support

CADD Centre Training Services Pvt. Ltd.
07.2015 - 08.2019

B.E. - Mechanical Engineering

M.A.M College of Engineering-Affiliated with Anna University
05.2010 - 05.2014

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Saravanan Arunachalam