Summary
Overview
Work History
Education
Skills
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Certification
Timeline
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Sruthi Ampala

London,UK

Summary

Experienced IT professional specializing in support engineering with focus on delivering seamless technical assistance. Proven track record in troubleshooting and resolving complex issues, ensuring optimal system performance. Skilled in utilizing various tools and methods to enhance user experience and maintain robust IT infrastructure. Competent in data analytics and visualization using Microsoft Power BI Desktop and SQL Server. Experienced with ETL tools such as SSIS, SSRA, and SSAS. Excellent communication skills demonstrated through customer service roles using help desk software. Career goal includes leveraging technical expertise to drive efficient IT operations within a dynamic organization.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

IT Support Engineer (Trainee)

Fortray Global service limited
London, UK
12.2023 - 05.2025
  • Deliver 1st and 2nd line support as part of Service Desk, facilitating quick issue resolution and automation opportunities.
  • Prioritize and categorize incidents and requests to enhance efficiency and response times.
  • Manage ITSM ticket queues, ensuring all tickets are updated and aligned with customer expectations.
  • Troubleshoot and resolve basic network connectivity issues for seamless user access.
  • Successfully measured and improved product usability through actionable insights, Increased user satisfaction by 25%
  • Provide support for Windows 10, Windows server, Active Directory, Office 365, and business applications, ensuring optimal performance for multiple customers.

Power Bi developer

Tata Consultancy services private limited
Hyderabad
01.2018 - 03.2022
  • Developed interactive dashboards and reports using Power Bi to provide actionable insights for business stakeholders
  • Delivered bespoke dashboards tailored to stakeholder requirements ensuring high standard of customer satisfaction
  • Utilized DAX expressions and M-language to manipulate data and create complex calculations for dynamic visualizations
  • Developed efficient data import/export solutions using SQL server and ETL processes to streamline data workflows

Power Bi Analyst

Karvy Data Management services private limited
Hyderabad
05.2016 - 01.2018
  • Designed and developed Power Bi reports and dashboards to visualize key performance indicators (KPI) and metrics for business performance monitoring
  • Performed data manipulation and cleaning using Power Query and Excel to ensure accuracy in reporting

Education

Master of Science - Management

BPP University
05.2022 - 11.2023

Master of Business administration - Finance

Osmania University
08.2018 - 11.2020

Skills

  • Operating systems: Windows 11, 10, 7 basic Linux
  • Deployment & Management: Windows OS, Group policy objects (GPOs), Microsoft Development toolkit (MDT)
  • Network connectivity: VPN, Remote connectivity solutions, TCP/IP, DNS, DHCP
  • Device support: Desktops, Laptops, Mobile devices, Printers
  • Data Analytics & Visualization: Microsoft Power Bi desktop, SQL server, DAX, Data warehousing
  • Microsoft technologies: Advanced excel , Azure AD, SQL server management studio
  • ETL tools: SSIS, SSRS, SSAS
  • ITSM tools: Remedy, Jira (Atlassian), Service now
  • Soft skills: Communication, Problem solving, Customer satisfaction analysis

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Certification

  • PL-300 Microsoft Power Bi Data analyst certificate, Microsoft
  • Microsoft Windows 10 MD-102
  • Data Visualization with Power Bi certificate, Great Learning academy
  • Power Bi projects certificate, Great Learning academy
  • AZ-900 Microsoft Azure fundamentals certificate, LinkedIn
  • Advanced power Bi: Dax languages, Formulas, and calculations, LinkedIn

Timeline

IT Support Engineer (Trainee)

Fortray Global service limited
12.2023 - 05.2025

Master of Science - Management

BPP University
05.2022 - 11.2023

Master of Business administration - Finance

Osmania University
08.2018 - 11.2020

Power Bi developer

Tata Consultancy services private limited
01.2018 - 03.2022

Power Bi Analyst

Karvy Data Management services private limited
05.2016 - 01.2018

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Sruthi Ampala