Sarah Duffy

Managed the implementation of a customer retention system (Capsule CRM), overseeing the setup and organisation of client data. Responsible for maintaining interactions with existing clients, tracking potential leads, and ensuring the database was accurate and up to date to support business development and customer relationship management.

Facilitated the transition of a key US client from my previous business to a London-based company, ensuring continuity of service and strong client relationships. Managed account development, focusing on UK and European products for export to the US, while also leading innovation projects in product development and packaging tailored for the UK market.

Founded and managed three retail pick-and-mix confectionery and balloon stores, overseeing daily operations, staff, and customer service. Expanded into wholesale by developing and selling confectionery and original sweet creations across Italy. Established a private-label packaging business, exporting products to the US and supplying major Italian clients, including Carrefour supermarkets.

Led business development for a boutique qualitative research company with high-profile clients including Kraft, Cadbury, and the BBC. Managed key client relationships while driving new business growth through sector-focused seminars, networking initiatives, and published industry articles.

I was part of an energetic marketing team bringing up to date financial information and share prices to the user. This was during the early years of online content, we travelled the country demonstrating our site at seminars and trade events.

Over a ten year period I worked for two of the most successful American themed restaurants and bars. I was trained to offer customer service that always exceeded expectations. I was part of the International training team, opening restaurants in Manchester, Hong Kong and Toronto.

In addition I managed the restaurant services for a season for an all inclusive, high end water sports holiday company in Italy.