Sarah Swain

Launched an Etsy shop in June 2021, specialising in personalised items crafted from various materials and techniques.

• Participated as a vendor in craft fairs to showcase products and engage customers.
• Acquired new skills rapidly to enhance daily task efficiency and productivity.
• Produced high-quality items consistently to meet customer expectations.
• Completed customer orders accurately and promptly, ensuring satisfaction.
• Maintained professionalism and friendliness while addressing customer queries in person or via email.
• Sourced new suppliers to improve material quality and product offerings.

• Completed day-to-day maintenance of printers to ensure optimal performance.
• Executed printing of large vinyl prints, boxes, banners, and posters on diverse materials.
• Conducted vinyl cutting, weeding, and application for precise designs.
• Operated flatbed cutter and router for various production tasks.
• Fabricated acrylic products to meet specific client requirements.
• Installed products at client locations to guarantee satisfaction.
• Laminated printed materials for durability and presentation quality.
• Engaged with customers to address inquiries and facilitated deliveries.
• Handled multiple tasks simultaneously during peak periods without compromising on the quality or speed of services delivered.

• Progressed through roles from Receptionist to Personnel/Payroll Helpdesk Manager over 23 years.
• Managed a team of 9, delivering first-line support for personnel and payroll queries for 45,000 employees.
• Oversaw management of shared mailboxes, processing 2,000 emails weekly.
• Coordinated administration tasks, including timesheet amendments and pay adjustments, meeting strict deadlines.
• Handled all aspects of maternity, paternity, adoption, and shared parental leave inquiries.
• Conducted team management, including one-to-one meetings and career progression support.
• Recruited new team members and devised training programmes for effective onboarding.
• Produced various reports using Cognos/Impromptu reporting system for performance monitoring.

• Supervised other reception staff to ensure high standards of service delivery were consistently met.
• Managed telephone switchboard efficiently, directing calls to appropriate personnel promptly.
• Provided exceptional customer service by promptly addressing guests' needs and requests.
• Enhanced guest satisfaction with clear, concise communication, and prompt problem resolution.
• Organised staff schedules for optimal coverage during peak hours.