Ahmed Omar
Newcastle upon Tyne,United Kingdom
Summary
Dynamic and results-driven professional with extensive expertise in e-commerce operations and social media marketing. Demonstrates exceptional skills in customer persuasion, decision-making, and complaint resolution, ensuring outstanding customer service and satisfaction enhancement. Proficient in data collection and analysis, product pricing, and profit and loss understanding, with a strong entrepreneurial mindset. Adept at handling difficult customers with patience and empathy while maintaining communication excellence. Career goal includes leveraging sales techniques to drive business growth within the e-commerce sector coupled with being an ambitious student with strong academic record and focused, dedicated approach to tasks. Applies thorough education and keen communication skills to learn new subjects in detail. Seeking opportunities to gain practical experience from knowledgeable business owners. In addition to being an energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
Small business owner
IQ Home Essentials
Newcastle upon Tyne, Northumberland
11.2024 - 05.2025
- Launched new products to meet market demands.
- Collaborated with local businesses for mutually beneficial partnerships.
- Planned marketing campaigns for enhanced brand visibility.
- Devised pricing policies that attracted a wider customer base.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Improved efficiency and productivity by acquiring new skills.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Retail assistant
Off Licence
Newcastle upon Tyne, Northumberland
07.2024 - 11.2024
- Delivered excellent customer service by answering queries and providing product information.
- Boosted sales through suggestive selling techniques.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
- Managed customer lines for minimum wait times and high satisfaction.
- Totalled bills using maths skills and maintained accurate till count.
- Requested and checked customer IDs at checkout for age-restricted products.
- Boosted product sales by offering selection guidance to customers.
- Accepted card, cash and cheque payments in POS register system.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Collaborated with sales managers to meet target quotas.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Maintained clean shop floor, promoting a welcoming environment.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Assisted in stock replenishment to maintain store appearance.
- Provided coverage during peak times to manage customer flow effectively.
- Handled transactions, maintaining accurate till records.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Managed inventory for streamlined store operations.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers in locating specific items to boost satisfaction.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Built lasting relationships with clients through customer service interactions.
Education
GCSEs - Maths, Economics, Psychology
Dame Allan's Secondary School
Newcastle upon Tyne 09.2020 - 06.2025
Skills
- E-Commerce operation
- Social media marketing
- Entrepreneurial mindset
- Sales driven
- Social media management
- Data collection and analysis
- Profit and loss understanding
- Customer satisfaction enhancement
- Adaptable to peak times
- Handling difficult customers
- Sales persuasion
- Knowledge in e-commerce platforms
- Complaint resolution
- Communication excellence
- Confident communicator
- Sales techniques
- Outstanding customer service
- Money handling
Languages
English
Native
Arabic
Native
Spanish
Intermediate
Affiliations
- Footballer - Played for Sunderland and Newcastle Academy through the ages of 11-16
- Basketball - Enjoyed captaining school side to a cup
- Running - Partake in many charity events running very long distances
- Boxing - Attend sparring sessions occasionally to keep fit
- Developing Online Stores - Have developed many e-commerce stores and used social media to market and bring traffic to the stores
Accomplishments
Have ran 3 successful online e-commerce stores until having to quit them due to the need to focus on my education as exams were leading up.
Have played football to the highest of standards even playing for the U18's in the Premier League U18 league.
Was awarded head boy during Year 11
Academically placed in top sets for every subject and have expectations to receive top grades.
References
References available upon request.
Timeline
Small business owner
IQ Home Essentials
11.2024 - 05.2025
Retail assistant
Off Licence
07.2024 - 11.2024
GCSEs - Maths, Economics, Psychology
Dame Allan's Secondary School
09.2020 - 06.2025
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