Sarah Shah

• Managed an team of 9 sales employee providing training, coaching and mentoring to improve their performance and achieve sales targets
• Answering telephone calls and responding to emails
• Processing finance applications and leasing with variety of finance companies
• Developed and implemented sales strategies to increase revenue and market share. within the motor industry
• Recorded manual sales invoices onto software and keeping it up to date.

• Providing financial advice to Barclays existing and new customers
• Dealing with Barlcaycard credit card enquiry's
• Helping with account management
• Analyzing financial information
• Recommending suitable financial solutions tailored to customers needs
• Dealing with vulnerable customers with full vulnerable customer training
• Ensured compliance with all regulatory requirements in daily operations-upheld bank's reputation.
• Participated in continuous training programmes – developed advanced skills in personal finance advising.
• Managed fraud disputes on accounts

• Taking over 50-80 calls per day
• Negotiated settlements with customers, resulting in reduced outstanding debts.
• Contacting customers to collect overdue payments regarding their mortgage in arrears
• Dealing with vulnerable customers.
• Liaising with solicitors and working on behalf of customer cases and sending the correct documents.
• Completing up income and expenditure forms

Full Time

• Promoting and selling O2 products
• Recommending o2 products and services based on their needs.
• Setting up new and existing O2 contracts.
• Achieved and exceeded sales targets by utilizing effective sales techniques and product knowledge
• Consistently maintained a high level of customer satisfaction through resolving customer complaints and addressing their concerns
• Liaising with different departments to try and resolve customer complaints

Part Time

• Providing excellent customer service and building rapport with customers.
• Identifying customer needs and recommending suitable O2 products and services
• Promoting and selling new and existing phone contracts, tariffs and accessories and related products.
• Providing technical support to customers with questions or problems with their devices.
• Managing customer accounts, setting up new accounts, updating customer information

• Boosted office efficiency by managing legal documents and maintaining sensitive filing systems.
• Assured timely filing of court documents for sensitive case progression.
• Managing client cases from start to finish.
• Advising clients and conducting legal research on their behalf of solicitors
• Gathering evidence in a professional manner
• Developing litigation strategies.
• Maintained updated records of billable hours to assist accurate invoicing processes.