Ellis Rutledge
Roche,St Austell
Summary
A dedicated professional with strong customer service skills, exceptional communication proficiency, and a proven ability to work effectively both independently and as part of a team. Demonstrates integrity, confidentiality, and decisiveness under pressure while maintaining time efficiency in managing demanding workloads. Known for creativity, confidence, and a willingness to learn, with a focus on delivering results in dynamic environments. Committed to continuous growth and contributing to organisational success through diligence and adaptability.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Production Administrator
Fluid Branding
01.2022
- My role at Fluid Branding was to ensure the smooth running of orders; I was the contact for select customers placing orders and enquiries with Fluid and it was my responsibility to ensure these ran as smoothly as possible. In my time at Fluid Branding my day-to-day duties would include:
- - Process orders received from our clients
- - Liaise with relevant internal Sales Managers, suppliers and courier companies to ensure that the orders were fulfilled as per our clients requirements.
- - Build good rapport with clients via phone or email and keep them informed with progress of their orders
- - Keep my personal admin up to date daily and help other colleagues around me that needed assistance.
- 6 month contract
Business Development
Howdens Joinery
01.2021
- My role at Howdens was to be the main customer contact when they phoned our store.
- Duties included:
- - Answer the phone and ring clients to develop relationships in order for them to get product knowledge
- - Process orders on the computer using K8 system and logging lead management on Microsoft team
- - Be the first call of contact reporting to my manager
- - daily transactions and banking
- - Reach targets to help towards the team as a whole
- - Making new accounts in the company and offer them advice on products they don't have knowledge on.
Sales Assistant
Fat Face
01.2015
- Duties included:
- - Provide service with a smile, offering courteous, helpful advice to best-meet customer needs.
- - Meet customers and offer assistance with selecting merchandise, finding accessories and completing purchases.
- - Receive and process product returns.
- - Manage efficient cash register operations, including scanning items, processing payments and issuing receipts.
- - Listen to customer needs and desires to identify and recommend optimal products.
- - Assist customers with signing up for store loyalty programmes and provided details about key benefits.
- - Deliver an exceptional level of service to each customer by listening to concerns and answering .
Sales Assistant
Animal
01.2012
- - Provide service with a smile, offering courteous, helpful advice to best-meet customer needs.
- - Meet customers and offer assistance with selecting merchandise, find accessories and complete purchases.
- - Address customer inquiries and concerns to facilitate decision-making and minimise anxiety or hesitation.
- - Receive and process product returns.
- - Listen to customer needs and desires to identify and recommend optimal products.
Senior administrator
Cornwall Partnership NHS Foundation Trust
Truro, Cornwall
08.2024 - Current
- Streamlined office procedures for improved efficiency.
- Developed comprehensive reports using MS Office suite to facilitate strategic decision-making.
- Handled high-level administrative tasks to support senior management.
- Maintained strict confidentiality whilst handling sensitive information and documents.
- Minimised errors on official documents by conducting meticulous proofreading before submission.
- Oversaw all aspects of office maintenance, promoting a clean and organised workspace.
- Organised travel arrangements for senior staff members without any hitch.
Level 3 Business Administrator Apprenticeship
NHS
06.2023 - 07.2026
- In June of 2023 I started my Business Administration apprenticeship in the NHS in the community Mental Health Team. My time consisted of learning but doing a variety of tasks in my non-study time to develop my skills and gain knowledge more, travelling between St Austell and Truro to see how the two different teams operate. On a day-to-day basis I would do morning huddle meetings and make sure every day was smooth running as it can be in a stressful environment. My tasks in the mental health team would consist of the following:
- - Using different systems which included Rio, Integra and Microsoft.
- - Ordering stationary and purchasing medical equipment.
- - Sitting in on weekly multi-disciplinary team meetings. (MDT)
- - Arranging transportation for clients, patients, and members of staff.
- - Discharging and allocation patients writing up notes.
- - Answering phone calls, also ringing patients and clients including emailing them and sending letters.
- - Building trust and good rapport with patients and staff.
Education
Level 2 diploma - Engineering and Technology
Cornwall College
01.2016 - 01.2017
Business and Administration Studies -
Truro College
Truro, Cornwall 01.2012 - 01.2013
GCSE's -
Wadebridge School
Wadebridge, Cornwall 01.2011 - 01.2012
Skills
- My key strengths are being a team player, willingness to learn, polite & diligent, creative and confident with great customer service skills I have the ability to work alone under pressure and the mental strength to deal with busy workload
- Integrity and confidentiality
- Communication proficiency
- Time efficiency
- Decisiveness under pressure
References
References available on request.
Personal Development
- In my spare time I have completed these free courses on the online Open University, including:
- - An introduction to business cultures
- - Business communication: writing a SWOT analysis
- - Working with charts, graphs and tables
- - Marketing in the 21st century
- - Stakeholders in marketing and finance
- - Understanding operations management
- - Different types of businesses
- - Introduction to bookkeeping and accounting
- - Using numbers and handling data
Affiliations
- Socialising with friends and family, Sports and travelling
References
References available upon request.
Timeline
Senior administrator
Cornwall Partnership NHS Foundation Trust
08.2024 - Current
Level 3 Business Administrator Apprenticeship
NHS
06.2023 - 07.2026
Production Administrator
Fluid Branding
01.2022
Business Development
Howdens Joinery
01.2021
Level 2 diploma - Engineering and Technology
Cornwall College
01.2016 - 01.2017
Sales Assistant
Fat Face
01.2015
Business and Administration Studies -
Truro College
01.2012 - 01.2013
Sales Assistant
Animal
01.2012
GCSE's -
Wadebridge School
01.2011 - 01.2012