Sarah Roberts

• Manage a team of credit controllers for enhanced productivity.
• Work closely with finance department to maintain accurate records and reports.
• Maintain customer relationships
• Reduce outstanding debts with strict enforcement of payment terms and conditions.
• Liaise with sales team to resolve customer queries and issues.
• Negotiate repayment plans, reducing the number of delinquent accounts.
• Chase overdue invoices by liaising directly with customers.
• Contact customers about overdue payments by phone, letter and email.
• Monitor outstanding balances and follow up payments.
• Chase clients to procure payments in line with agreed terms and conditions.
• Escalate serious issues and concerns immediately to line manager.
• Receive debit and credit card payments by phone.
• Negotiate payment plans suitable for customers.
• Post daily cash journal receipts on sales ledger.
• Raise invoices & credit notes
• Prompt customers with overdue payments to avoid penalties.
• Progress legal action for overdue accounts.
• Regular contact with students helping with their queries/concerns

Facilitated day-to-day office running to support team productivity and enhance organisational effectiveness.