Summary
Overview
Work history
Education
Skills
Personal Information
Timeline
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Kathy Newland

South West London,London

Summary

Experienced Credit Manager with a robust background in credit management, collections, and invoice financing. Demonstrated expertise in risk management, legal debt recovery, and DSO reduction. Proven ability to implement credit policies, manage receivables, and develop effective collections strategies. Adept at negotiating terms and managing cash flow while ensuring compliance with legal standards. Strong leadership skills in team management and process change management. Career goal: To leverage extensive experience in credit risk analysis to drive financial stability and growth within an organisation.

Offering strong foundation in financial management and customer relations. Knowledgeable about managing accounts, resolving discrepancies, and implementing payment plans. Ready to use and develop analytical, communication, and problem-solving skills in [Desired Position] role.

Seasoned professional with focus on credit control management and proven track record in optimising accounts receivable processes. Skilled at reducing overdue debts and enhancing cash flow through strategic credit policies and effective team leadership. Adept at building strong client relationships and streamlining operations to ensure financial stability and growth.

Overview

8
8
years of professional experience

Work history

Credit Control Manager

Elysium Healthcare
05.2024 - 03.2025
  • Improved efficiency by implementing new credit control systems.
  • Coordinated monthly meetings to review progress towards financial goals.
  • Streamlined processes, increasing operational efficiency.
  • Project Team new system implementation - Unit 4
  • Team restructure development and training
  • Managed Data cleanse and Bank reconciliation of aged receipts,

Credit Control Manager

Banham Security
03.2023 - 05.2024
  • Reducing aged debt from £550K to £200k in 5 months
  • Team development and training
  • Legal recovery and negotiations
  • Liaised with sales team to resolve customer queries and issues.
  • Chased overdue invoices by liaising directly with clients.
  • Created an efficient reporting system, improving transparency and accountability in credit control operations.

Credit Control Manager

National Theatre
10.2022 - 11.2022
  • 65% reduction across 400 accounts
  • 4 week placement to assist with the reduction of debt and review risk exposure
  • Chased overdue invoices by liaising directly with clients.
  • Worked closely with finance department to maintain accurate records and reports.
  • Liaised with sales team to resolve customer queries and issues.
  • Advised senior management on credit policy matters and risk management.

Credit Control Manager

The Doctors Laboratory
10.2021 - 08.2022
  • Initial 3 month placement to support the business through a period of transition
  • Improved cash flow 45% in 3 months
  • B2B and NHS debt collection, role extended to include B2C credit control team
  • Coordinated a risk model for new and existing clients
  • Collaborated with external agencies for effective debtor management strategies.
  • Team development and training


Credit Manager

Love Holidays
11.2019 - 07.2021
  • Successful in-housing of the credit function from a satellite office in Lancing to central London
  • Responsibilities included recruitment, training and development of credit controllers within a fast paced, target driven and volatile market
  • Developing effective collection strategies through improved reporting of failed tokens, analysis of cash collection and key metrics
  • Management of 50,000 Chargebacks over a 8 month period - 70% win ratio
  • Identified and secured settlement agreement of £2.5million from a key stakeholders
  • Collaborated effectively with other departments fostering a cohesive working environment.
  • Customer service complaint management
  • Negotiated repayment plans with delinquent customers, reducing company losses. 95% collection rate

Credit Manager

A24 Group
03.2019 - 10.2019


  • Project lead on credit balance review of 4,000 accounts
  • Streamlined procedures which led to improved efficiency within the credit department.
  • Managed a team of credit analysts, improving overall department performance.
  • Negotiated repayment plans with delinquent customers, reducing company losses.

SME Credit Manager

Addison Lee
09.2017 - 08.2018
  • £2,6 million reduction of SME debt in 6 months, Aged 7+ years
  • Improve relation with third party collection agencies and Stakeholders through the development of clear reporting
  • Successful development of a cost effective in-house solution Project management and business development
  • Mange the in-house transfer of 18,000 accounts from third party collection agency
  • Collaborated closely with colleagues on project work, leading to successful outcomes.
  • Volunteered as contact for newly classified accounts. Site visits.

Education

GCSEs -

Sacred Heart High School
London

Project Management -

Prince 2

CIPD Level 3 -

Chartered CIPD

Skills

  • Credit Management
  • Collections
  • Invoice Financing
  • Billing
  • Risk Management
  • Team Management
  • Legal Debt Recovery
  • DSO reduction
  • Process Change Management
  • Cash Management
  • Month end reporting
  • Reconciliations
  • Legal knowledge
  • Budgeting experience
  • Credit policy implementation
  • Credit scoring systems
  • Customer relationship management usage
  • Receivables management
  • Negotiating terms
  • Collections strategy development
  • Resilience in stressful situations
  • Credit risk analysis

Personal Information

Notice Period: Immediate

Timeline

Credit Control Manager

Elysium Healthcare
05.2024 - 03.2025

Credit Control Manager

Banham Security
03.2023 - 05.2024

Credit Control Manager

National Theatre
10.2022 - 11.2022

Credit Control Manager

The Doctors Laboratory
10.2021 - 08.2022

Credit Manager

Love Holidays
11.2019 - 07.2021

Credit Manager

A24 Group
03.2019 - 10.2019

SME Credit Manager

Addison Lee
09.2017 - 08.2018

GCSEs -

Sacred Heart High School

Project Management -

Prince 2

CIPD Level 3 -

Chartered CIPD
Kathy Newland