SARAH OSANYINLUSI
Liverpool,Merseyside
Summary
Enthusiastic and Motivated communicator with over 18 years experience in crafting personalized, empathetic, and intuitive interactions that drive customer satisfaction, loyalty, and retention.
Proven track record of leveraging exceptional communication, interpersonal, and problem-solving skills to resolve complex customer issues, foster teamwork, and optimize operational efficiency. Ready to use and develop communication, problem-solving and organisational skills to enhance customer satisfaction and contribute to team success in Customer Service Role.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
Work History
Head of Station, Raypower FM
DAAR Communications PLC
Lagos, Nigeria
04.2018 - 03.2022
- Engaged with stakeholders to build relationships and brand awareness.
- Produced over 300 engaging interviews with guests including News and Current Affairs.
- Conceptualized and developed over 50 innovative program concepts to drive listener growth, foster community engagement, and promote brand loyalty.
- Oversaw daily operations to achieve high productivity levels.
- Handled high-volume telephone and email enquiries
- Led and developed high-performing creative teams by overseeing talent acquisition, designing training programs, and fostering continuous professional growth and development.
- Represented Organisations at Seminars, Conferences, and business events.
- Participated in training sessions to improve presentation skills and contribute to enhanced broadcast quality.
- Coordinated with Producers to create high-quality radio broadcasts.
- Collaborated with the marketing team to develop promotional campaigns for radio shows.
- Handled emergency broadcasting situations effectively, providing timely information to listeners during emergencies or unexpected events.
- Managed social media platforms to interact with fans, promoting audience interaction and engagement.
- Led brainstorming sessions that resulted in innovative segment ideas for radio shows.
- Hosted live interviews, creating open space for communication.
Head of Radio
DAAR Communications PLC
Ilorin, Kwara State, Nigeria
09.2014 - 04.2018
- Ensured compliance with National Broadcasting Commission NBC regulations during all broadcasting activities.
- Enhanced audience engagement by delivering compelling and relatable content.
- Fostered strong relationships with community and religious leaders and local businesses leading to successful partnerships.
- Led brainstorming sessions that resulted in innovative segment ideas for the radio show.
- Participated in training sessions to improve presentation skills and contribute to enhanced broadcast quality.
- Maintained professional voice quality for clear communication with listeners.
- Handled emergency broadcasting situations effectively, providing timely information to listeners during emergencies or unexpected events.
- Managed teams by overseeing employees' hiring, training, and professional growth.
- Produced engaging interviews with guests including current affairs and news.
- Carried out day-to-day duties accurately and efficiently.
- Hosted live interviews, creating open space for communication.
- Developed creative programme concepts for increasing listener base.
- Developed plans and strategies to promote continuous improvement.
Co-ordinator/Trainer
DAAR Communications PLC
Freetown, Sierra Leone
10.2013 - 06.2014
- Assigned training exercises and skill assessments to newly hired employees.
- Managed teams by overseeing radio employees' hiring, training, and professional growth.
- Led and managed radio staff to maintain smooth daily operations.
- Coordinated live and recorded broadcasts to ensure high-quality delivery.
- Report operations to the headquarters
- Reviewed listener feedback regularly for continuous improvement of content quality.
Radio presenter
DAAR Communications PLC
Lagos, Nigeria
09.2007 - 10.2013
- Read pre-scripted bulletins and prompts to deliver accurate news within the allotted times.
- Hosted live interviews and programmes.
- Handled emergency broadcasting situations effectively, providing timely information to listeners during emergencies or unexpected events.
- Presented live on-air and prerecorded advertisements per show.
- Developed creative programme concepts for increasing the listener base.
- Participated in training sessions to improve presentation skills and contribute to enhanced broadcast quality.
- Showcased presenting skills across a variety of mediums.
Call centre agent
VFS Global
Lagos, Nigeria
04.2010 - 08.2010
- Acted as the first point of contact for applicant's issues and queries.
- Managed a high volume of inbound calls, and emails ensuring swift response times.
- Contributed to team efforts by assisting with the Visa application process.
- Assisted applicants in the visa application process to achieve a stress-free experience.
- Ensured accuracy in data entry with careful review of documentation.
Presenter and Producer
Senema Productions
Lagos, Nigeria
09.2006 - 09.2007
- Presented pre-recorded advertisements per show.
- Produced engaging scripts.
- Collaborated closely with over 10 presenters.
- Produced weekly radio programmes, ensuring high-quality audio.
- Participated in training sessions to improve presentation skills and contribute to enhanced broadcast quality.
Presenter Trainee
DAAR Communications PLC
Jos, Plateau State, Nigeria
01.2005 - 01.2006
- Attended over 20 training session to hone presenting skills and learn new techniques.
- Assisted presenters and producers in pre-production, production, and post-production of broadcast content.
- Participated in after-show discussions to provide further insight into presented topics.
Education
Bachelor of Science - Broadcasting
Lagos State University
Lagos, Nigeria 09.2007 - 04.2014
Diploma of Higher Education - Mass Communication
University of Jos
Plateau, Nigeria 09.2003 - 06.2005
Skills
- Confident communicator
- Empathetic
- Resilient
- Customer Relationship Management
- Time Management
- Collaboration and Teamwork
- Adaptability
- Multitasking efficiently
- Data analysis
Accomplishments
Radio Presenter of the Year 2021
Nigeria Media Merit Award, NMMA. Oct. 2021
Radio Presenter of the Year 2020
Nigeria Media Merit Award, NMMA · Dec. 2020
Career Break and Professional Development 2022 - Present
Following my transition to motherhood, I devoted time to nurturing my child's early development while investing in beginner's training in data analysis to augment my professional expertise. With renewed passion, a strengthened commitment to balancing family and career, and an enhanced skill set, I'm poised to re-enter the workforce, drive meaningful impact, and thrive in a dynamic environment.
Timeline
Head of Station, Raypower FM
DAAR Communications PLC
04.2018 - 03.2022
Head of Radio
DAAR Communications PLC
09.2014 - 04.2018
Co-ordinator/Trainer
DAAR Communications PLC
10.2013 - 06.2014
Call centre agent
VFS Global
04.2010 - 08.2010
Radio presenter
DAAR Communications PLC
09.2007 - 10.2013
Bachelor of Science - Broadcasting
Lagos State University
09.2007 - 04.2014
Presenter and Producer
Senema Productions
09.2006 - 09.2007
Presenter Trainee
DAAR Communications PLC
01.2005 - 01.2006
Diploma of Higher Education - Mass Communication
University of Jos
09.2003 - 06.2005
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