Sarah Olson
Summary
Highly organised and detail-focused administrator with strong experience managing day-to-day operations, customer support, stock control, records, bookkeeping, supplier communication and structured business administration. Experienced in maintaining accurate information across online systems, managing multiple priorities, preparing documentation, tracking actions and supporting smooth operational processes. Confident working independently, communicating professionally with customers and suppliers, and ensuring tasks are followed through accurately and on time. Strong Microsoft Office, Excel, website administration and financial administration experience, with a practical and methodical approach to improving organisation, maintaining records and supporting effective service delivery.
Overview
9
9
years of professional experience
Work history
Director & Founder
Enchanted Eden Prints
2023.03 - 2026.06
- Manage day-to-day business administration, ensuring records, orders, stock information and customer details are maintained accurately.
- Coordinate customer orders from receipt through to fulfilment, packaging and dispatch, ensuring timely completion and clear communication.
- Maintain website systems, product listings, content updates, stock records and online documentation.
- Handle customer enquiries professionally, resolving issues and following up where required.
- Track stock levels, product availability and order requirements to support smooth business operations.
- Manage bookkeeping, invoicing, supplier information and general financial administration.
- Produce and maintain organised digital files, product information and business records.
- Balance multiple priorities independently while ensuring accuracy, consistency and deadlines are met.
Director & Founder
Spirit Jewel
2020.01 - 2025.01
- Managed the full administration and operations of an independent online retail business.
- Maintained accurate records relating to stock, orders, suppliers, customer enquiries and financial administration.
- Coordinated purchasing, supplier communication, product availability and order fulfilment.
- Managed customer service queries, complaints and order updates in a professional and timely manner.
- Maintained website content, product listings and online systems to ensure information remained accurate and up to date.
- Handled bookkeeping, invoicing and day-to-day financial records using accounting software.
- Developed strong organisational systems to manage workload, deadlines and business priorities effectively.
Freelance Graphic Designer
Pereira Organisers
2017.01 - 2020.01
- Supported commercial projects by preparing accurate visual content, product information and marketing documentation.
- Worked to client briefs, managing multiple deadlines and ensuring work was completed accurately and on time.
- Created website graphics, product materials and promotional documents to support business operations.
- Maintained organised project files and communicated clearly regarding progress, requirements and updates.
- Handled bookkeeping and financial records as part of freelance business administration.
Education
AAT Certificate - Accounting
AS Levels - Art & Photography
Graphic Design Diploma - undefined
Professional Image Retouching Certificate - undefined
Theatrical Media Make-Up Diploma - undefined
Skills
- High-level administration and operational support
- Accurate record keeping and structured documentation
- Action tracking, follow-up and task management
- Customer service and professional communication
- Multi-site / multi-priority coordination
- Stock control and inventory management
- Order processing and fulfilment administration
- Bookkeeping, invoicing and financial administration
- Supplier communication and purchasing support
- Website, system and database administration
- Microsoft Office, Excel and Outlook
- Sage Accounting Software
- Strong attention to detail and organisational skills
- Confident working independently and managing deadlines
Timeline
Director & Founder
Enchanted Eden Prints
2023.03 - 2026.06
Director & Founder
Spirit Jewel
2020.01 - 2025.01
Freelance Graphic Designer
Pereira Organisers
2017.01 - 2020.01