Sarah Megann
Wavertree,Merseyside
Summary
Experienced retail professional with a background in running a gift shop and supporting operations at George Henry Lees. Adept at delivering excellent customer service by listening to customers, understanding their needs, and providing helpful support. Strong communication skills, reliability, and a positive attitude ensure customers feel welcomed and valued. Comfortable working as part of a team, assisting with tills, stock replenishment, price ticketing, and maintaining shop standards. Organised and attentive to detail with basic IT skills and the ability to learn new technology quickly. Committed to contributing to the team at John Lewis while continuously developing product knowledge to enhance customer experience.
Overview
43
43
years of professional experience
Work history
Nursery Officer
King David Kindergarten
Liverpool, Merseyside
2016.05 - 2026.07
- Took part in training sessions to improve professional knowledge and skills.
- Coordinated with other nursery staff for smooth operations on daily basis.
- Organised fun activities, enhancing social skills of children.
- Promoted good behaviour amongst children by setting clear boundaries.
- Supported children's emotional development with thoughtful conversation and empathetic listening.
- Assessed developmental needs of children and planned appropriate interventions accordingly.
- Developed strong relationships with parents to ensure continuity of care.
- Set up displays reflecting current educational themes, making learning more interactive.
- Kept accurate records about each child's progress, aiding in parent-teacher conversations.
- Ensured children's safety by constantly monitoring play areas.
- Fostered an inclusive environment where all the children felt valued and accepted.
- Implemented safeguarding policies to protect children from harm or abuse.
- Designed educational activities for young children in line with Early Years Foundation Stage (EYFS) curriculum.
Teaching assistant
Childwall Church of England School
Liverpool, Merseyside
2006.09 - 2010.07
- Encouraged pupil autonomy through guided independent study initiatives.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Assisted in lesson planning for effective curriculum delivery.
- Assisted with learning behaviour management and classroom organisation.
- Built positive relationships with pupils, staff and parents.
- Participated in teacher-parent conferences regarding students' progress or problems.
- Collaborated with teaching staff in organising school events, fostering community spirit.
- Prepared classroom materials to facilitate efficient lessons.
- Helped teachers with lesson plan development, class preparation and student mentoring.
Business owner
Self-employed
Liverpool, Merseyside
1988.01 - 1990.06
- Developed strategic business plans for long-term growth.
- Collaborated with sales team, achieved robust sales growth year on year.
- Organised networking events to build industry connections and partnerships.
- Handle customer service, stock control and daily business operations
- Managed finances and maintained high standards of customer care.
- Resolved complex business problems by utilising analytical skills,.
- Managed daily operations to ensure smooth running of the business.
- Applied customer feedback to inform business strategy and foster continued loyalty.
Customer assistant
British Rail
Liverpool, Merseyside
1985.01 - 1988.08
- Assisted members of the public and provided travel information and support.
- Developed strong communication and problem-solving skills.
Sales assistant
George Henry Lees (John Lewis)
Liverpool, Merseyside
1983.03 - 1984.12
- Provided excellent customer service in a busy retail environment.
- Assistant customers with purchases and enquiries.
- Maintain product display and shop standards.
Education
New Heys School
Liverpool 09/1979 - 07/1984
NVQ Level 3 - Teaching Assistant
Newsham Park
Liverpool 09/2003 - 07/2004
Skills
I am interested in joining John Lewis because I would enjoy working in a fast-paced, customer-focused environment where providing excellent service is a priority I am friendly, reliable and hardworking, with strong communication skills and a positive attitude
I understand that delivering great customer service means listening carefully to customers, understanding what they need and doing my best to provide helpful and professional support I am confident communicating with different people and would always aim to make customers feel welcomed and valued
I am also comfortable working as part of a team and supporting colleagues wherever needed I would be happy to assist with tills, stock replenishment, price ticketing, maintaining shop standards and other day-to-day tasks I am willing to learn new systems and develop my product knowledge so that I can give customers accurate and useful information
I have basic IT skills and am confident learning new technology and processes I am also organised, attentive to detail and understand the importance of accurate stock handling and helping to protect the Partnership's profits
I have previous retail experience running my own gift shop, working in George Henry Lees at the beginning of my career I also support my daughter in the running of her gift shop Wander in Liverpool One I am keen to learn and would make full use of the training provided by John Lewis I would bring enthusiasm, professionalism and a strong willingness to contribute to the team while providing customers with a positive experience
Timeline
Nursery Officer
King David Kindergarten
2016.05 - 2026.07
Teaching assistant
Childwall Church of England School
2006.09 - 2010.07
Business owner
Self-employed
1988.01 - 1990.06
Customer assistant
British Rail
1985.01 - 1988.08
Sales assistant
George Henry Lees (John Lewis)
1983.03 - 1984.12
New Heys School
09/1979 - 07/1984
NVQ Level 3 - Teaching Assistant
Newsham Park
09/2003 - 07/2004