Sarah McCluskey
Glasgow,Glasgow
Summary
Results-driven Quality Technician with expertise in quality assurance and inspection. Identifies root causes of quality issues to reduce rework and enhance product reliability. Implements testing protocols to ensure compliance with standards. As a Hygiene Lead, drives team collaboration and meets service and quality targets while mentoring employees and improving hygiene standards.
Overview
2
2
Languages
1
1
Certification
15
15
years of professional experience
Work History
Hygiene Lead
Kerry Foods Ltd
Glasgow
03.2021 - Current
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Maintained clean, safe working environments to eliminate accident risks.
- Trained and mentored employees to maximise team performance.
- Achieved service time and quality targets.
- Collaborated with team members to achieve target results.
- Identified issues, analysed information and provided solutions to problems.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Assisted team by taking on extra responsibilities during peak periods. to aid team success.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Built and maintained courteous and effective working relationships.
- Enhanced working relationships by participating in team-building activities.
- Prepared range of written communications, documents and reports.
- Developed team communications and information for meetings.
- Developed excellent working knowledge of industry trends and improvements in processes.
Quality Technician
Kerry Foods Ltd
Glasgow
08.2018 - 03.2021
- Implemented rigorous testing protocols for product durability, enhancing overall product reliability and customer satisfaction.
- Collaborated with production teams to identify root causes of quality issues, significantly reducing rework rates.
- Monitored production processes in real-time, promptly addressing any deviations from quality standards.
- Conducted thorough quality inspections on incoming materials, identifying non-conformities to maintain product standards.
- Inspected materials thoroughly, checking specifications of size, shape and finish to meet quality standards.
- Tested raw materials and finished products to be in compliance with industry standards and specifications.
- Assured quality readiness through development cycle of new products, defining appropriate standards.
- Designed and executed preventive and operational quality control methods on products and resources to avoid defects and recalls.
- Oversaw raw material quality control, detecting and resolving any issues to meet desired specifications.
- Rejected or discarded products, materials and equipment not meeting specifications.
- Analysed customer feedback on product quality, translating insights into actionable improvement plans.
- Created comprehensive reports analysing data to identify trends and inform quality improvement initiatives.
- Prepared detailed quality reports for senior management, highlighting achievements and areas for improvement.
- Participated in external quality audits, demonstrating the company's commitment to maintaining high-quality standards.
- Developed and delivered comprehensive quality training sessions for new employees, fostering a culture of quality awareness.
- Followed all Good Manufacturing Practices (GMPs) to provide high quality products and consistently meet quality standards.
- Engaged in problem-solving activities to identify effective solutions for customer issues, ensuring resolutions met customer expectations.
- Informed supervisors promptly about production issues to facilitate timely resolutions. and assisted with remediation.
- Supported internal auditing across plant on safety, systems and processes, enhancing compliance and operational efficiency.
- Facilitated development cycle of new products, defining appropriate standards to secure quality readiness.
- Researched and developed projects, improving new product manufacturing processes.
- Inspected and tested products, parts and materials for conformity with specifications and standards.
- Collected samples for testing, analysing results for consistency and quality.
- Recorded findings from inspections to determine quantities of defects and maintain accurate documentation.
- Managed calibration and maintenance schedules for all quality inspection equipment, ensuring accurate and reliable measurements.
- Negotiated with suppliers to replace or refund substandard materials, safeguarding production timelines and quality expectations.
- Organised and maintained a clean and efficient quality control laboratory, optimising space for various testing activities.
- Demonstrated meticulous attention to detail when reviewing products for defects., identifying issues with products before reaching customer.
- Inspected facility equipment and machinery to determine proper functionality.
- Operated machines by starting power and setting controls to observe inspections of products sorted.
- Organised and maintained a clean and efficient quality control laboratory, optimising space for various testing activities.
Laboratory Technician
Kerry Foods Ltd
Glasgow
08.2015 - 08.2018
- Reported on testing, collating and presenting results using appropriate scientific methods.
- Conducted extensive laboratory tests and recorded results accurately.
- Maintained accessible, accurate data on relevant databases.
- Conducted routine analysis and testing in line with Standard Operating Procedures (SOP)s and Current Good Manufacturing Procedures (GMP)s.
- Processed laboratory samples systematically, following established protocols to ensure accuracy.
- Routinely serviced and cleaned lab equipment in line with manufacturing instructions.
- Disposed of finished samples and related waste materials safely.
- Calibrated and maintained sophisticated laboratory instruments, ensuring optimal performance and reliability.
- Observed strict laboratory hygiene rules and procedures to eliminate specimen contamination.
- Completed regular preventive maintenance on sampling and monitoring equipment to maintain good working order.
- Enforced quality control procedures and health and safety guidelines.
- Set up lab areas to facilitate scientific tests.
- Trained new staff in laboratory procedures and safety protocols, enhancing team competency and efficiency.
- Managed the disposal of hazardous materials, adhering to environmental regulations and promoting sustainability.
- Conducted regular inventory assessments to maintain optimal stock of laboratory materials.
- Managed daily operations within SAP system, overseeing data input, maintenance, and reporting functions.
- Ordered, replenished and organised laboratory supplies.
Apprentice Laboratory Technician
Glasgow Scientific Services
Glasgow
08.2011 - 08.2015
- Conducted extensive laboratory tests and recorded results accurately.
- Conducted routine analysis and testing in line with Standard Operating Procedures (SOP)s and Current Good Manufacturing Procedures (GMP)s.
- Conducted chemical and biological tests on drinking water, waste water and sludge samples to analyse findings.
- Conducted microbiological testing on food products to identify contamination and ensure compliance with safety standards.
- Collected field specimens, processed for analysis and conducted thorough tests.
- Performed complex calculations and advanced analysis on lab observations, using a Laboratory Information Management System (LIMS).
- Reported on testing, collating and presenting results using appropriate scientific methods.
- Maintained accessible, accurate data on relevant databases.
- Analysed data from microbial growth experiments to understand factors influencing pathogen survival and proliferation.
- Managed the disposal of hazardous materials, adhering to environmental regulations and promoting sustainability.
- Documented all completed activities systematically to ensure accurate recordkeeping.
Education
HNC - Applied Science
Forth Valley Colleg
Falkirk, FAL01-2014
Skills
- Quality assurance
- Regulatory compliance
- Quality control methods
- Laboratory testing
- Process optimization
- Data analysis
- Inspection techniques
- Equipment calibration
- Health and safety awareness
- Problem solving
- Team collaboration
- Document management
- Communication skills
Languages
English
First Language
Norwegian
Beginner
A1
Certification
- Food safety level 3 certified
- Mental health first aider
- Metal detection SME
- Train the trainer
- Managing Safely
- Internal Auditing
- HACCP & TACCP/VACCP level 3
Interests
- Video games
- Tabletop games
- Music
- Organizing group events
- Dungeons and Dragons
Timeline
Hygiene Lead
Kerry Foods Ltd
03.2021 - Current
Quality Technician
Kerry Foods Ltd
08.2018 - 03.2021
Laboratory Technician
Kerry Foods Ltd
08.2015 - 08.2018
Apprentice Laboratory Technician
Glasgow Scientific Services
08.2011 - 08.2015
HNC - Applied Science
Forth Valley Colleg