Sarah King
Middlesbrough,North Yorkshire
Summary
Extensive career in NHS as community nurse and senior community manager, demonstrating strong leadership and patient care skills. Recently transitioned to medical receptionist role at local GP surgery, applying healthcare knowledge and administrative expertise. Proven ability to manage diverse patient needs and streamline office operations. Committed to delivering high-quality service.
I am a dependable and honest professional with excellent adaptive communication skills and telephone etiquette. I have become proficient in booking and amending appointments, ensuring efficient scheduling and patient satisfaction. I am committed to maintaining high standards of service.
Recent golf enthusiast with membership at Stokesley Golf Range. Extensive experience in public-facing roles, including nursing and medical reception, demonstrating strong interpersonal skills. Flexible availability for part-time work, ready to contribute effectively to team goals.
Overview
38
38
years of professional experience
Work history
Medical receptionist
Yarm Medical Practice
Yarm, Stockton-on-Tees
2025.12 - Current
- Managed high-volume phone calls, resulting in efficient appointment setting.
- Answered queries of patients clearly, leading to enriched understanding of procedures or policies.
- Facilitated successful appointments by scheduling accurately and promptly.
- Welcomed patients with kindness to enhance checking in processes.
- Maintained timely check-in services, noting patient arrivals for efficient appointment running.
- Worked flexibly with colleagues to cover shifts and provide continuous front-desk coverage.
- Streamlined patient check-in procedures for improved experience.
Matron/Nurse Manager
York & Scarborough Hospital NHS Trust
York, North Yorkshire
2014.09 - 2025.03
- Directed teams of community nursing staff to ensure delivery of high-quality nursing care to patients in their own homes.
- Coordinated community healthcare services to enhance patient experiences.
- Mentored junior staff members in community nursing best practices; progressed professional development within the team was evident.
- Oversaw recruitment process, hiring high-quality nursing personnel.
- Coordinated healthcare services, improving operational efficiency.
- Streamlined reporting systems, increased clarity in communication across teams.
- Enhanced staff performance with regular training and development programmes.
- Maintained quality standards by monitoring service delivery, ensuring consistent compliance with clinical policies and regulatory requirements.
- Managed daily service operations through strategic care planning.
- Coordinated staff rotas to meet service requirements whilst remaining under budget.
District nurse
York & Scarborough Hospital NHS Foundation Trust
Whitby, North Yorkshire
1999.01 - 2014.09
- Used advanced equipment proficiently whilst providing complex nursing procedures.
- Delegated duties efficiently amongst nursing team members for smooth workflow.
- Empowered patients through health education, leading to self-care abilities improvement.
- Coordinated with healthcare teams for holistic patient treatment.
- Managed wound dressings to promote faster healing.
- Collaborated with GPs to ensure comprehensive patient care.
- Supported palliative care patients, enhancing their quality of life.
- Upheld highest standards in maintaining patient confidentiality at all times.
- Liaised with multidisciplinary healthcare team to coordinate cohesive care for patients.
- Mentored placement students and staff to encourage workplace learning and development.
Community staff nurse
York & Scarborough Hospital NHS Foundation Trust
Whitby, North Yorkshire
1992.11 - 1998.12
- Worked closely with multidisciplinary team to enhance the quality of care.
- Fostered a supportive environment, improving patient satisfaction level.
- Utilised modern nursing tools and techniques in daily practice, elevating standard of care provided.
- Enhanced community's health awareness through educational workshops and seminars.
- Managed wound care duties, resulting in faster recovery times for patients.
- Ensured confidentiality whilst handling sensitive patient information.
- Coordinated appointments with other healthcare specialists as needed.
- Administered medication to manage patients' symptoms.
- Provided wound care, medication management and health promotion to patients receiving at-home care.
- Mentored placement students and staff to encourage workplace learning and development.
Staff nurse
York & Scarborough Hospital NHS Foundation Trust
Whitby, North Yorkshire
1991.06 - 1992.11
- Delivered exceptional nursing care, resulting in improved patient satisfaction rates.
- Maintained high standards of cleanliness and hygiene within the ward.
- Collaborated with multidisciplinary team to enhance patient care.
- Executed clinical tasks efficiently whilst maintaining attention to detail.
- Updated patient records meticulously to ensure accurate documentation.
- Improved patient comfort by providing expert bedside care.
- Assessed, planned and implemented treatments with precision and care, prioritising patient wellbeing.
- Handled emergency situations calmly leading to successful crisis resolution.
Staff nurse
Barts Health NHS Trust
London, City of London
1990.12 - 1991.06
- Orthopaedic ward staff nurse
- Facilitated smooth discharge processes for a seamless transition home.
- Monitored vital signs, identifying any significant changes in condition.
- Maintained high standards of cleanliness and hygiene within the ward.
- Updated patient records meticulously to ensure accurate documentation.
- Coordinated with pharmacy staff ensuring timely delivery of medicines.
- Liaised effectively with relatives, keeping them informed about patient progress.
- Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
- Managed wound dressings, promoting healing and preventing infection.
- Provided compassionate emotional support to patients, easing their anxiety.
- Administered medication for pain management and symptom control.
- Administered intravenous fluids, achieving correct hydration levels in patients.
Student nurse
Barts Health NHS Trust
London, City of London
1987.10 - 1990.12
- Demonstrated empathetic understanding towards patients' families; facilitated effective communication about the progression of patients’ conditions.
- Assisted patients with daily activities such as eating, bathing, promoting independence where possible.
- Applied clinical skills to administer IVs, injections, and catheters accurately and safely.
- Followed strict hygiene protocols during all clinical procedures; minimised cross-contamination risks significantly.
- Performed wound dressings, reducing risk of infection or further complications.
- Built positive rapport with patients from various backgrounds.
- Completed shifts alongside university-based learning.
- Worked with family and carers to understand and assess patients' health needs.
Education
Post Graduate Certificate - NHS leadership
NHS leadership Academy
Leeds 04/2015 - 10/2016
Bachelor of Science - Community Nursing
University of Hull
Hull 09/1997 - 07/1999
Diploma of Higher Education - Adult Nursing
St Bartholomews College of Nursing
London 10/1987 - 12/1990
A-Levels - Geography
Whitby School
Whitby, North Yorkshire 09/1985 - 06/1987
GCSEs - English/Maths/Biology/Physics/History/Economics/French/Geography/Gen studies/
Whitby School
Whitby, North YorkshireSkills
- Dependable and honest
- Good adaptive communication skills
- Telephone etiquette excellence
- Booking and amending appointments
References
References available upon request.
Timeline
Medical receptionist
Yarm Medical Practice
2025.12 - Current
Matron/Nurse Manager
York & Scarborough Hospital NHS Trust
2014.09 - 2025.03
District nurse
York & Scarborough Hospital NHS Foundation Trust
1999.01 - 2014.09
Community staff nurse
York & Scarborough Hospital NHS Foundation Trust
1992.11 - 1998.12
Staff nurse
York & Scarborough Hospital NHS Foundation Trust
1991.06 - 1992.11
Staff nurse
Barts Health NHS Trust
1990.12 - 1991.06
Student nurse
Barts Health NHS Trust
1987.10 - 1990.12
Post Graduate Certificate - NHS leadership
NHS leadership Academy
04/2015 - 10/2016
Bachelor of Science - Community Nursing
University of Hull
09/1997 - 07/1999
Diploma of Higher Education - Adult Nursing
St Bartholomews College of Nursing
10/1987 - 12/1990
A-Levels - Geography
Whitby School
09/1985 - 06/1987
GCSEs - English/Maths/Biology/Physics/History/Economics/French/Geography/Gen studies/
Whitby School