Sarah Jane Moorhouse
Helensburgh
Summary
Dedicated professional with expertise in BA Air levels 1 and 2, and proficiency in Galileo Professional. Demonstrates strong leadership and time management skills, complemented by advanced Excel capabilities. Committed to leveraging these skills to drive organisational success and efficiency.
My best Friend has 2 children living at home with additional needs. In the years of our friendship I have learned so much from her children. They have taught me how to nurture their individual needs, and I enjoy being around them every single day.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work history
Senior business travel consultant
Carlson Wagonlit Travel
Glasgow, Glasgow City
01.2015 - 05.2024
- All aspects of client management including account refunds, exchanges.
- GDS Knowledge (Galileo Smart Point, Sabre Turbo)
- Assisting Section Managers
- Mentoring new and existing colleagues
- Problem solving
HRG
01.2014 - 01.2015
- All aspects of offshore / oil and gas crew changes
- Unfortunately it was decided at short notice to move this business to another office. This decision made me reevaluate my choice of employment and I decided to leave.
Carlson Wagonlit Travel
01.2007 - 01.2014
- All aspects of client management including account refunds, exchanges.
- GDS Knowledge (Galileo Smart Point, Sabre Turbo)
- Assisting Section Managers
- Deputising Section Manager responsibilities
- Mentoring new and existing colleagues
- Problem Solving
Reservation Consultant
Travel 4
01.2006 - 01.2007
- Booking and administrating agents booking tools including flights, car hire, hotels and tours.
- Working towards sales targets in a competitive atmosphere.
- After sales service.
- Dealing with problems that occur.
Trainee Travel Consultant
Murray and Biggar
01.2005 - 01.2006
- Dealing with new and existing customers both face to face and on the telephone.
- MOD contract including ship movement and crew changes
- Identifying and understanding customer’s individual needs/requirements.
- Booking and administrating customer sales, including package holidays, flights, car hire, foreign currency, and other travel related products.
- After sales service.
Education
Higher National Diploma - Travel with Tourism
Anniesland College
Glasgow 01.2004 - 01.2005
Higher National Diploma Level 1 - Travel
Clydebank College
01.2002 - 01.2004
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Our Lady and St Patricks High School
01.1998 - 01.2002
Skills
- BA Air level 1 and 2
- Galileo Professional
- Leadership
- Time Management
- Excel Level 1 and 2
Timeline
Senior business travel consultant
Carlson Wagonlit Travel
01.2015 - 05.2024
HRG
01.2014 - 01.2015
Carlson Wagonlit Travel
01.2007 - 01.2014
Reservation Consultant
Travel 4
01.2006 - 01.2007
Trainee Travel Consultant
Murray and Biggar
01.2005 - 01.2006
Higher National Diploma - Travel with Tourism
Anniesland College
01.2004 - 01.2005
Higher National Diploma Level 1 - Travel
Clydebank College
01.2002 - 01.2004
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Our Lady and St Patricks High School
01.1998 - 01.2002