Sarah Huskison
Redcar,North Yorkshire
Summary
A detail-oriented professional with a strong foundation in data entry proficiency and efficient telephonic etiquette. Demonstrates exceptional email correspondence expertise and order processing capability, ensuring seamless operations. Known for proactive follow-up behaviour and resilience to stressful situations, consistently delivering high-quality results. Committed to leveraging empathy understanding to enhance customer interactions and drive organisational success.
Overview
31
31
years of professional experience
1
1
year of post-secondary education
Work history
Customer Relations Executive
Virgin Media
Thornaby, Stockton-on-Tees
10.2010 - 03.2024
- Assisted Managers in running several teams, produced reporting, training new starters.
- Trained new hires for improved productivity and efficiency on job floor.
- Managed over 40 customer calls per day.
- Assisted customers in making informed decisions by providing detailed product information.
- Testing of new software and hardware before being rolled out to customers.
- Offered technical support, leading to enhanced user experience.
- Ensured smooth running of operations with timely preparation of reports.
- Participated in team meetings sharing best practices for improving service delivery.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
Financial Administrator
Bob Little & Company
Redcar, North Yorkshire
04.2004 - 09.2010
- PA support to Company Director and team of Financial Advisors.
- Collation and submission of mortgage applications, both on paper and online.
- Liaison between solicitors, mortgage companies and customers to ensure mortgages complete in timely manner.
- Assured accuracy of company records, resulting in up-to-date financial information.
- Managed client correspondence for improved communication and relationship-building.
- Delivered accurate financial reports with meticulous data entry and record-keeping tasks.
Administrator
Roseberry Financial Solutions
Stokesley, North Yorkshire
03.2003 - 04.2004
- Processing and tracking of mortgage applications.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
Branch Managers Assistant
AMP Pearl
Middlesbrough, Cleveland
11.1998 - 03.2003
- Fostered positive work environment, improving overall team morale.
- PA support to Branch Manager and his management team. Administrative support for Branch's Financial Advisors.
- Organised local marketing activities, boosting brand visibility within community.
- Managed daily operations to ensure smooth running of Branch, including petty cash.
- Assisting in smooth closure of office.
Sales Support Analyst
Prudential
Billingham, Stockton-on-Tees
10.1992 - 11.1998
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Displayed energy and enthusiasm in fast-paced environment.
Education
NVQ Level 2 - Business Administration
Mari Computer Training
Redcar 06.1991 - 05.1992
Skills
- Empathy understanding
- Data entry proficiency
- Efficient telephonic etiquette
- Email correspondence expertise
- Order processing capability
- Proactive follow-up behaviour
- Resilience to stressful situations
Affiliations
- Enjoying spending time in nature
- Singing in a local choir
- Meditation
- Watching films and documentaries
Timeline
Customer Relations Executive
Virgin Media
10.2010 - 03.2024
Financial Administrator
Bob Little & Company
04.2004 - 09.2010
Administrator
Roseberry Financial Solutions
03.2003 - 04.2004
Branch Managers Assistant
AMP Pearl
11.1998 - 03.2003
Sales Support Analyst
Prudential
10.1992 - 11.1998
NVQ Level 2 - Business Administration
Mari Computer Training
06.1991 - 05.1992