Summary
Overview
Work history
Education
Skills
Affiliations
Languages
References
Timeline
Generic

VINOD BABU USHA KUMARI RAMAKRISHNA PILLAI

Leeds

Summary

Proficient in customer relationship management systems and the Microsoft Office suite, with a strong aptitude for video conferencing tools. Known for maintaining a positive attitude in all professional interactions. Seeking to leverage these skills to enhance organisational efficiency and client satisfaction.

Enthusiastic Customer Relations Executive known for creating positive customer experiences and resolving issues quickly and fairly. Enhanced customer satisfaction and loyalty by implementing new feedback systems and training programmes, leading to noticeable improvement in client retention. Skilled at building strong relationships and fostering supportive and engaging customer environment.

Offering strong interpersonal and communication skills, along with keen ability to resolve conflicts and build lasting relationships. Knowledgeable about customer service principles and eager to contribute to positive customer experience. Ready to use and develop problem-solving, teamwork, and adaptability skills in [Desired Position] role.

interpersonal skills

Overview

21
21
years of professional experience
2
2
years of post-secondary education

Work history

Customer relations executive

PRECISE EQUIPMETS AND SERVICES
TRIVANDRUM, INDIA
03.2024 - 06.2025
  • Analysed client feedback to inform service improvements within the company.
  • Conducted comprehensive product training for improved customer understanding.
  • Mediated between clients and company, ensuring mutual satisfaction.
  • Documented recurring requests, enquiries and complaints, communicating findings and potential corrective action to line manager.
  • Prioritised tasks effectively during peak times ensuring all clients received timely support.

Communication operator

CENTRAL RESERVE POLICE FORCE
INDIA, INDIA
03.2004 - 02.2024
  • Fixed minor technical faults promptly, maintained uninterrupted service delivery.
  • Checked transmission signals for clear broadcasting.
  • Instructed new operators on handling radio equipment correctly, increased overall team proficiency considerably.
  • Ensured smooth operations with meticulous maintenance of radio hardware and software.
  • Adhered strictly to health and safety regulations when installing or repairing equipment, protected staff from potential hazards effectively.
  • Reviewed incoming transmissions for clarity and accuracy, reduced errors in information dissemination.
  • Handled high-pressure situations calmly whilst coordinating rescue efforts during emergencies, contributed significantly towards successful outcomes.
  • Operated radio equipment, improved communication standards within the organisation.

Education

Certificate of Higher Education - COMPUTER HARDWARE AND NETWORKING

TANDEM INSTITUTE OF COMPUTER EDUCATION
TRIVANDRUM

A-Levels - SCIENCE

SMV HIGHER SECONDARY SCHOOL
TRIVANDRUM
06.1999 - 03.2001

GCSEs - SCIENCE

GOVERMENT HIGH SCHOOL
TRIVANDRUM
06.1998 - 03.1999

Skills


  • IT skills
  • Microsoft office suite proficiency
  • Data Entry
  • Video conferencing tools
  • Positive attitude
  • Communication proficiency
  • Empathy and understanding
  • Customer Service
  • Customer complaint handling
  • Excellent communication
  • Rapport building
  • Telephone etiquette
  • Resilient in stressful situations
  • Clerical duties efficiency
  • Time management mastery
  • Data entry accuracy
  • Strong ethical mindset
  • Efficient time management
  • Clerical management

Affiliations

  • READING
  • MOVIES

Languages

English
Advanced (C1)
Malayalam
Native
Hindi
Upper intermediate

References

References available upon request.

Timeline

Customer relations executive

PRECISE EQUIPMETS AND SERVICES
03.2024 - 06.2025

Communication operator

CENTRAL RESERVE POLICE FORCE
03.2004 - 02.2024

A-Levels - SCIENCE

SMV HIGHER SECONDARY SCHOOL
06.1999 - 03.2001

GCSEs - SCIENCE

GOVERMENT HIGH SCHOOL
06.1998 - 03.1999

Certificate of Higher Education - COMPUTER HARDWARE AND NETWORKING

TANDEM INSTITUTE OF COMPUTER EDUCATION
VINOD BABU USHA KUMARI RAMAKRISHNA PILLAI