Sarah Hart
Portsmouth,Hampshire
Summary
I am an extraverted people-person at heart; I have a passion for problem solving and customer service, to ensure every interaction I have results in a positive outcome. I adapt to any given situation, and can use my initiative to confidently work on my own. I am not afraid for a challenge, and love to immerse myself into any task I am given. I have over 10 years of retail experience, and my passion for people is at the heart of what I do.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work history
Orthodontist Receptionist/Treatment Co-ordinator
Contour Orthodontists
Winchester, Hampshire
07.2023 - Current
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Managed bookings using Orthotrac software to schedule, cancel and re-arrange appointments.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Provided clerical support to company employees, including copying, faxing and file management.
- Reduced waiting times through effective time and resource management.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
People Services (HR) Assistant
The Body Shop
Littlehampton, West Sussex
01.2023 - 06.2023
- Served as point of contact to offer expertise on employee relations.
- Advised managers on compensation decisions based on benchmark data, job analysis and external competitiveness.
- Guided managers through recruitment process to filter talent and select high quality candidates.
- Streamlined HR processes, helping to increase departmental efficiencies.
- Provided expert HR advice and guidance to boost poor performance within target timeframes.
Northern European Conversion Co-ordinator
The Body Shop
Littlehampton, West Sussex
01.2022 - 12.2023
- Running the day-to-day maintenance of the market product catalogues
- Set up new and seasonal products each quarter, working with Brand/Studio/Omni-Channel and Copywriter to enhance the product details
- Conduct daily site checks, ensuring complete and accurate product information/pricing is included across all sites
- Assist the Conversion Manager with product optimisations, including cross sell tactics, as well as personalisation experiences; which is completed through Monetate and SAP
- Support and present the weekly trading, using Google Analytics to review performance of conversion tactics
- Respond to Customer Service queries related to site issues
- Support the onsite search and navigational strategy, optimising for both product findability and website sale
Store Manager
The Body Shop
, Isle of Wight
05.2021 - 08.2022
- Built loyal customer bases by delivering excellent service and ensuring availability of in-demand products.
- Hired, trained and supervised a team of 6; motivating to meet weekly sales goals through targeted staff mentoring.
- Managed staff scheduling and payroll to optimise performance.
- Completed opening and closing procedures each day.
- Analysed sales and marketing information to update strategic plans.
- Oversaw inventory tracking, management and counts, maintaining accurate stock records.
- Ensured visually appealing, effective product displays using proven experience in visual merchandising.
- Led and motivated sales teams to consistently meet and exceed monthly sales goals.
- Updated store pricing, signage and merchandising based on current promotions, heightening customer interest.
- Trained new staff on store procedures and policies, developing knowledgeable, confident teams.
Team Leader
The Body Shop
, Isle of Wight
11.2019 - 05.2021
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Demonstrated sales strategies and customer service best practices to enhance team performance.
- Fostered positive employee relationships through communication, training and coaching.
- Drove team to consistently exceed critical Key Performance Indicator (KPI) targets
Corporate Administrator
NHS Isle of Wight Trust
, Isle of Wight
01.2019 - 10.2019
- Regularly interpreted legislation to advise team on necessary implementation advice.
- Maintained accurate and detailed compliance records.
- Maintained office files in both electronic and hard copies.
- Scheduled and confirmed appointments for entire management team.
- Improved office efficiency by managing client correspondence, record tracking and data communications.
- Responded to telephone enquiries from clients, vendors and members of public.
- Drafted meeting agendas and followed up on team action items.
- Sorted and distributed business correspondence to correct department or staff member.
Mental Health Support Worker
NHS Isle of Wight Trust
, Isle of Wight
07.2018 - 01.2019
- Developed relationships with medical, welfare and educational agencies serving client needs.
- Coordinated referrals to help clients access relevant community education, training and employment services.
- Supported clients experiencing Dementia issues, offering access to additional resources and targeted programmes.
Marks & Spencer
Beauty Advisor
, Isle of Wight
06.2013 - 07.2018
- I ran the Beauty Section, and was also a full-time keyholder. I worked to KPI's, and managed the VM.
- I worked with all forms of technology, and interacted with customers; whether this be for a makeover, beauty advise, or on the tills.
Print Manager
Staples
, Isle of Wight
09.2011 - 08.2012
- I managed the print & copy section, dealing with customer's requests for custom prints and canvases
Sales Advisor
O2 Telefonica
, Isle of Wight
11.2010 - 09.2011
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
Sales Assitant
The Old Smithy
, Isle of Wight
05.2009 - 11.2009
- Packed merchandise for gifts with decorative details.
Education
GCSEs -
Carisbrooke High School
Isle of Wight 09.2006 - 09.2009
A-Levels -
Carisbrooke High School
Isle of Wight 09.2009 - 09.2010
Foundation Degree in Science - Psychology
University of Winchester
Winchester, Hampshire 09.2012 - 09.2013
Skills
- Global distribution sales
- Talent management
- Employee retention strategies
- Google Analytics trained
- Efficient in all forms of Microsoft Office
- Cosmetically trained
- SAP E-Commerce trained
- Experience with SAP Success Factor
Timeline
Orthodontist Receptionist/Treatment Co-ordinator
Contour Orthodontists
07.2023 - Current
People Services (HR) Assistant
The Body Shop
01.2023 - 06.2023
Northern European Conversion Co-ordinator
The Body Shop
01.2022 - 12.2023
Store Manager
The Body Shop
05.2021 - 08.2022
Team Leader
The Body Shop
11.2019 - 05.2021
Corporate Administrator
NHS Isle of Wight Trust
01.2019 - 10.2019
Mental Health Support Worker
NHS Isle of Wight Trust
07.2018 - 01.2019
Marks & Spencer
Beauty Advisor
06.2013 - 07.2018
Foundation Degree in Science - Psychology
University of Winchester
09.2012 - 09.2013
Print Manager
Staples
09.2011 - 08.2012
Sales Advisor
O2 Telefonica
11.2010 - 09.2011
A-Levels -
Carisbrooke High School
09.2009 - 09.2010
Sales Assitant
The Old Smithy
05.2009 - 11.2009
GCSEs -
Carisbrooke High School
09.2006 - 09.2009