Sarah Gentry

Currently EA to the HR and Legal Director, IT Director and Risk and Compliance Director. Also supported the Customer Service Director, Operations Directors and Transformation & Strategy Director.

Remains calm and collected in fast-paced, high-change environments.

• Highly versatile, seamlessly managing interactions with diverse stakeholders.
• Coordinates tasks across multiple time zones and cultures, liaising effectively with international stakeholders.
• Manages complex diaries, ensuring seamless executive scheduling.
• Handles confidential information with professionalism and discretion.
• Confidently interacts with senior external stakeholders, ensuring effective and professional communication on behalf of the Director.
• Organises and secures meetings for management teams, distributing relevant resources in advance. This includes Big Room Planning, Strategy Events, and preparatory meetings.
• Arranges on-site and off-site meetings, managing logistics such as room bookings, presentations, refreshments, agendas, and minute-taking.
• Prepares management reports, presentations, correspondence, meeting minutes, agendas, and action logs.
• Coordinates flight, accommodation, and travel arrangements, ensuring strict compliance with budgets and schedules.
• Processes purchase orders and staff business expenses, maintaining excellent cash flow and budget management.
• Acts as a key point of contact for innovation partners, suppliers, and clients, ensuring swift responses to queries.
• Manages holiday requests, ensuring adequate cover for key dates and events.
• Provides ad-hoc support to other PA roles within the business.
• Organises events, coordinates logistics, and oversees project timelines.
• Successfully delivers tasks within tight deadlines.
• Leads divisional community projects and volunteering initiatives.
• Accurately and efficiently carries out day-to-day duties.
• Quickly learns and applies new skills, improving efficiency and productivity

• Primary point of contact within the Supplier Management team for escalations and process queries.
• Extensive diary management, including scheduling and coordinating internal and supplier meetings.
• Managed the main inbox, often corresponding on behalf of Supplier Managers, ensuring emails were acknowledged and actioned within agreed SLA timeframes while prioritising urgent matters and escalations.
• Provided comprehensive administrative and personal support to management and the wider team, assisting with key projects, departmental changes, and workload distribution.
• Coordinated incoming customer and internal requests where first-time resolution was not possible, engaging with relevant teams and tracking actions to ensure timely progress.
• Planned and organised team events, ensuring budgets were managed and adhered to.
• Analysed data to identify cost-saving opportunities, implementing new processes or streamlining existing ones to improve efficiency and reduce expenditure.
• Collaborated with team members on various projects across the organisation, including Bid and Implementation, providing administrative support in building profiles for new customers on supplier portals.

Successfully implemented a Vehicle Off Road (VOR) process and developed a management tool to efficiently monitor and track Tools of the Trade vehicles, reducing downtime and cutting costs. This initiative delivered a £1.6 million cost saving for Virgin Media.

• Managed multiple vehicles with precision, meticulously planning each day to ensure all were serviced within strict timeframes.
• Sole point of contact for the team and business, providing solutions to complex Vehicle Off Road (VOR) issues.
• Actively progressed assigned cases, providing regular customer updates in line with agreed service levels until resolution.
• Controlled repair processes to minimise unnecessary costs, sourcing quotes from multiple suppliers to secure the best value for both the business and customers.
• Navigated manufacturer support systems effectively to ensure accurate cost analysis of repair requests.
• Built and maintained strong professional relationships with internal departments and clients, ensuring clear communication of priorities and broader business impacts.

• Responded to customer calls, emails, and requests, striving to achieve first-time resolution.
• Coordinated incoming customer cases where immediate resolution was not possible, liaising with other teams and tracking progress.
• Worked closely with colleagues and suppliers to manage and resolve customer cases efficiently.
• Provided accurate and relevant advice to customers.
• Ensured compliance with processes and client guidelines, maintaining accurate records in appropriate systems.
• Built strong relationships with customers, drivers, and suppliers, fostering trust and reliability.
• Displayed empathy and discretion when handling sensitive customer queries.
• Maintained a full understanding of SLAs and client requirements, adhering to policies and procedures while identifying potential service risks.
• Contributed to departmental change projects, supporting continuous improvement initiatives.
• Trained and mentored new team members, ensuring effective on boarding and knowledge transfer.