Eva Parsons
Richmond
Summary
I am hard-working, highly organised, and motivated. I always strive to do the best I can with any job I am given. I am confident and experienced in working independently and find it easy to stick to a schedule I have given myself and manage my time well. I love communicating with people and ensuring they have the best experience possible. I have great time management and know how to prioritise tasks well.
Overview
10
10
years of professional experience
Work History
Office Manager & EA to Directors
Bespoke Events London
London
11.2023 - Current
- Scheduling and Coordinating Meetings: Arranging and organising meetings, including booking meeting rooms and managing calendars.
- Handling Correspondence: Managing incoming and outgoing mail, emails, and phone calls.
- Document Management: Filing, storing, and retrieving documents, both in physical and digital formats.
- Onboarding New Employees: Coordinating the onboarding process, including orientation and training of new hires.
- Maintaining Employee Records: Keeping updated records of employee information and handling confidential documents.
- Organizing Team Building Activities: Planning and executing team events and activities.
- Office Supply Management: Ordering and maintaining inventory of office supplies and equipment.
- Facilities Management: Ensuring the office environment is safe, clean, and functional. This includes coordinating repairs and maintenance.
- Vendor Management: Liaising with suppliers and service providers to negotiate contracts and ensure quality service.
- Basic IT Support: Troubleshooting minor IT issues and coordinating with IT support teams for more complex problems.
- Managing Office Equipment: Overseeing the maintenance and functionality of office equipment such as printers, copiers, and telephones.
- Interdepartmental Communication: Facilitating communication between different departments and ensuring smooth workflow.
- Customer Service: Handling enquiries and complaints from clients or customers, providing information, and resolving issues.
- Project Coordination: Assisting in the planning, execution, and completion of office projects.
- Process Improvement: Identifying areas for improvement in office processes and implementing changes.
- Supporting Management: Assisting senior management with strategic planning and decision-making processes.
- Email Marketing - Drafting and sending out newsletters or promotional emails.
Maintaining and updating the email list.
Analyzing email campaign performance metrics such as open rates and click-through rates. - Content Creation - Writing blog posts, articles, or website content.
Assisting in the creation of marketing materials like brochures, flyers, or presentations. - Market Research - Conducting basic research on industry trends and competitors.
Gathering and analyzing customer feedback.
Compiling reports to inform marketing strategies. - Collaboration with Sales Team - Coordinating with the sales team to align marketing campaigns with sales goals.
Providing the sales team with marketing materials and information.
Tracking and reporting on the effectiveness of marketing campaigns in driving sales.
Office Administrator /Project Manager
Genesis Biolab
Wigram
09.2018 - Current
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Worked with suppliers to obtain quotes, negotiate contracts and handle shipments.
- Monitored and tracked project performance data with spreadsheets to generate reports and keep management informed of important trends.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email enquiries.
- Responsible for all deliveries and incoming goods.
- Data entry
- Managed entire project life cycle from initial concept through final delivery.
- Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
- Set project schedules and oversaw milestones for duration of project.
- Answered incoming calls and recorded accurate messages.
- Gathered and sorted data for inclusion in reports and files.
- Checked stock to determine inventory levels and maintain office supply products.
- Executed record filing systems to improve document management and organisation.
- Maintained front desk to provide positive first impression.
- Received and distributed mail, letters and packages.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted with set up for social events and food deliveries.
Owner/Director
Eva's Wellbeing Supplements
09.2019 - 08.2023
- Created and implemented marketing campaigns using social media to gain a following and create a client base.
- Developed long-range plans for business growth.
- Designed, managed and maintained company website by writing content, directing video designs and designing email, HTML and in-text email promotions.
- Created new sales tools and processes to improve customer service.
- Monitored industry trends and introduced new services to update marketing strategies.
- Product development - create recipe, formulas and production plans.
- Content creation for website and social media accounts.
- Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service.
- Generated new business by reaching out to prospective clients by email, in person, and having stalls at farmers markets and sports events.
- Developed online ads and company positioning on social media sites to increase monthly sales.
- Analyzed market trends, customer requirements and competitive strategy to identify opportunities for increasing customer and business value.
- Recommended product changes to enhance customer interest and maximize sales.
- Oversaw and developed strategic marketing and promotional plans for new product roll-outs.
- Conducted market research studies and competitive analysis to evaluate current market trends and price strategies.
- Planned, developed and led negotiation of key business partnerships.
- Wrote social media content to increase engagement with customers.
- Created social media marketing strategies and oversaw management of accounts.
- Engaged with and responded to online audience through relevant comments.
- Developed and implemented strategic social media marketing plans.
- Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
- Generated interest for new and upcoming product and service releases by managing social media accounts.
Street Appeal Coordinator
Child Cancer Foundation
11.2022 - 03.2023
- Communicated regularly with volunteers, assisting with issues and questions.
- Assigned volunteers to keep shifts properly staffed.
- Managed volunteer database and volunteer service hours for the Street Appeal.
- organised volunteer site bookings across the South Island.
Restaurant Waitress
Various
05.2014 - 08.2018
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Provided exceptional service to customers
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Processed customers' payments and provided receipts.
Education
First Aid Certificate - First Aid
City First Aid Training
Christchurch01.2021
High School Diploma -
Rangi Ruru
Christchurch12.2016
Bachelor of Communications (PR) - Public Relations, Communications, Marketing
Massey University
Skills
- Defining company vision
- Strategic business planning
- Planning and coordination
- Marketing expertise
- Brand management
- New business development
- Active listening
- Customer service
- Reliable and trustworthy
- Planning
- Communication
- Working collaboratively
- Time Management - Im extremely punctual and am great at managing my time and tasks
- Great self discipline
- I work well independently
Interests
- Sports/working out
- Long walks
- Reading
- Photography
- Listening to podcasts
- Cooking and creating recipes
- Writing/blogging
Career Goals
- Gain more knowledge and expertise with social media marketing
- Increase brand awareness of brands/businesses that I am working with
- Capture an international audience through online content and marketing
- continue to create an organic audience and community through my own business
- Gain the relevant skills to earn a senior marketing role one day
- Become and expert in my field
References
Steve Parsons - Genesis Biolab
steve@genesisbiolab.co.nz
Can provide references on request.
Timeline
Office Manager & EA to Directors
Bespoke Events London
11.2023 - Current
Street Appeal Coordinator
Child Cancer Foundation
11.2022 - 03.2023
Owner/Director
Eva's Wellbeing Supplements
09.2019 - 08.2023
Office Administrator /Project Manager
Genesis Biolab
09.2018 - Current
Restaurant Waitress
Various
05.2014 - 08.2018
First Aid Certificate - First Aid
City First Aid Training
High School Diploma -
Rangi Ruru
Bachelor of Communications (PR) - Public Relations, Communications, Marketing
Massey University
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