Sarah Fitton
Urmston, Manchester
Summary
Skilled professional with expertise in team collaboration and problem-solving. Proven track record in delivering exceptional customer service and maintaining effective communication. Proficient in computer systems and professional telephone etiquette, contributing to organizational success. Demonstrates reliability and adaptability in both independent and leadership roles.
Overview
23
23
years of professional experience
Work history
Recruitment Partner
PAM Group
Warrington
2023.03 - Current
- Managing the end to end recruitment cycle including sourcing, compliance and onboarding for multiple recruitment campaigns.
- Providing insight, knowledge and recommendations on recruitment practices and initiatives from a commercial and strategic perspective.
- Conducting the recruitment and onboarding process for all candidates within the designated recruitment campaign - employment screens, induction arrangements, induction plans, ID photos.
- Receiving and reviewing applicants, arranging interviews and short listing candidates.
- Requesting references and checking suitability of applicants to work within the UK and the role in which they have applied for.
- Briefing the candidate about the company, responsibilities, salary and benefits of the job in question.
- Sourcing talented candidates directly from the market using expert techniques alongside advertising (eg, social media searches, LinkedIn, forums and groups)
- Working with leaders to forecast resourcing needs over a 12 month cycle.
- Building relationships to fully understand the roles, capabilities and qualities we need in the candidates.
- Produce and analyse recruitment matrix to monitor the progress of the hiring process.
- Ensure continuous review of the recruitment practices and processes so that the proposition is highly attractive in scarce skills markets.
- Work alongside colleagues in HR an Marketing to build brand awareness, selling the business to potential candidates.
- Maintaining great relationships with candidates throughout the whole recruitment journey.
- Improved quality of hire by developing robust screening processes.
- Coordinated and facilitated interview panels, ensuring fairness and consistency.
- Increased employer brand awareness through targeted social media campaigns.
- Delivered training sessions for hiring managers on interviewing techniques.
- Reduced time-to-fill for key roles through proactive candidate pipelining.
- Implemented diversity initiatives in recruiting practices, fostering inclusivity.
- Streamlined recruitment process by implementing innovative sourcing strategies.
- Established effective communication channels with potential candidates.
- Negotiated successful offers with candidates to secure top talent.
- Collaborated on workforce planning activities to anticipate future hiring needs.
- Managed end-to-end recruitment process for several high-profile projects.
- Developed strong relationships with hiring managers for improved collaboration.
- Partnered with HR to align talent acquisition strategies with business needs.
- Utilised recruitment marketing tools to optimise process.
- Executed procedures to improve candidate experience and maintain employee retention.
- Formulated employee satisfaction surveys to gather feedback.
- Scheduled meetings to discuss announcements and updates.
Recruitment Consultant
Kingdom Recruitment Ltd
Oldham, Manchester
2022.06 - 2023.01
- Managed the end to end recruitment cycle including sourcing, compliance and onboarding
- Sourcing candidates.
- Responsible for being on call 24/7 for any emergencies, bookings or queries.
- Building on previous client relationships to gain leads.
- Keep contact with clients and candidates to ensure service of which I provide is to the best of my ability.
- Ensuring candidate eligibility to work in the UK
- Identified potential candidates for client requirements through active sourcing methods.
- Ensured timely closure of open positions by proactively coordinating between clients and candidates throughout the recruitment process.
- Collaborated closely with other consultants within the agency for meeting larger client demands.
- Conducted pre-interview screening calls to assess candidate suitability and interest.
Recruitment Consultant and Payroll Clerk
Network Royle Recruitment Ltd
Urmston Manchester
2014.06 - 2020.12
- Managed the end to end recruitment cycle including sourcing, compliance and onboarding
- Budgets and Forecasts for the Management Team
- Deputised for the Branch Manager in her absence
- Supervision/ Training of 2 members of staff
- Collecting timesheets and clock cards
- Inputting hours and pay and invoice rates onto the system
- Calculating holiday pay
- Calculating SMP, SPP and SSP
- Processing all new starters and leavers and sending information to HM Revenue and Customs
- Sending out p45’s at the end of a contract and p60’s at the end of the year.
- Dealing with all payroll enquiries
- Responsible for being on call 24/7 on a 2 week rota for any emergencies, bookings or queries.
- Review applications, Interview, vet candidates, obtaining and conducting Right To Work checks
- Liaise with clients on a daily basis to maintain great working relationships.
- Fill job booking
- Advertise job vacancies on different job boards
- Conduct inductions & Manual Handling Training
- Site visits / client meetings
- Oversee the Company Audits
- Tailored CVs of registered candidates according to specific job requirements before sending them over to clients.
- Formulated effective job descriptions for various roles across industries.
- Attended regular meetings with team leads to discuss progress against targets and devise strategies for improvement if needed.
- Managed relationships with hiring managers to understand their recruitment needs and timelines.
- Maintained regular follow-up with placed candidates to ensure their smooth transition into new roles.
- Conducted pre-interview screening calls to assess candidate suitability and interest.
- Offered guidance around interview preparation techniques to registered candidates, enhancing their chances of success.
- Collaborated closely with other consultants within the agency for meeting larger client demands.
- Provided constructive feedback to unsuccessful candidates post interviews, aiding their future job search efforts.
- Handled high-volume recruitments during peak seasons without compromising on quality of hire.
- Interviewed and hired staff fitting job and team requirements.
- Assessed employee capabilities and development areas to maximise individual potential.
Recruitment Consultant/Payroll Clerk
Network Recruitment Ltd
Urmston Manchester
2008.06 - 2014.03
- Collecting timesheets and clock cards
- Inputting hours and pay and invoice rates onto the system
- Calculating holiday pay
- Calculating SMP, SPP and SSP
- Adding advance payments and deducting CCJ’s
- Processing all new starters and leavers and sending information to HM Revenue and Customs
- Sending out p45’s at the end of a contract and p60’s at the end of the year.
- Processing weekly reports for the M.D
- Dealing with all payroll enquiries
- Sending out invoices
- Posting and allocating receipts of remittances.
- Interviewing and vetting candidates.
- Helping with CV writing for candidates.
- Placing candidates in a suitable position.
- Responsible for being on call 24/7 on a 2 week rota for any emergencies, bookings or queries.
- Building on previous client relationships to gain leads.
- Keep contact with clients and candidates to ensure service of which I provide is to the best of my ability.
- Making sure all employees have the correct documentation to be able to work in the UK.
- Carrying out on site Health and Safety inductions.
- Onsite shift co-ordinating.
- Maintaining excellent working relationships with all my clients.
- Calculating all employees KPI’s on standard hours worked.
- Monitoring sickness and holidays for employees.
- Advertising new vacancies.
- Dealing with all enquiries by telephone, email and fax.
- All other office duties.
- Enhanced candidate database by actively reaching out to prospective talent on professional networking platforms.
- Formulated effective job descriptions for various roles across industries.
- Conducted pre-interview screening calls to assess candidate suitability and interest.
- Identified potential candidates for client requirements through active sourcing methods.
- Ensured timely closure of open positions by proactively coordinating between clients and candidates throughout the recruitment process.
- Provided constructive feedback to unsuccessful candidates post interviews, aiding their future job search efforts.
Administrator
Temping for agencies
2007.09 - 2008.05
- Answering the telephone and dealing with all enquiries both internal and external
- Checking mail
- Sending and receiving information through email and telephone.
- All general office duties
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Improved record keeping system with attention to detail and thoroughness.
- Assisted senior administrators to effectively coordinate large-scale events.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Streamlined office operations by implementing efficient administrative procedures.
Administrator
Hanjin Shipping
Stretford
2007.06 - 2007.09
- Working in documentation department dealing with all aspects of shipping instructions and bills
- Answering telephone and dealing with enquiries both internal and external.
- Checking mail
- Handling cheques
- Sending and receiving information through email and telephone
- Completing all paperwork for shipments
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Increased efficiency of document retrieval with a well-organised filing system.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Oversaw database to maintain updated records and accuracy.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
Catering Supervisor
Stretford
2006.05 - 2007.06
- Key Holder
- Food preparation
- Customer service
- Cash handling
- Replenishing stock
- Ordering stock
- General housekeeping
Receptionist Part Time Evenings
Sunbed shop
Urmston
2003.10 - 2006.06
- Scheduled appointments and managed daily diary efficiently.
- Served as key holder, ensuring security and access control.
- Greeted customers warmly to enhance service experience.
- Handled cash transactions accurately and securely.
- Maintained up-to-date client records on computer system.
- Performed general housekeeping to uphold cleanliness standards.
Clerical Officer
NHS
Urmston
2004.02 - 2006.05
- Dealing with patient enquiries in person or via telephone
- Patient file preparation
- Diary management
- Reception duties
- Liaising with all members of hospital personnel.
- Ensured accuracy with meticulous data entry tasks.
- Managed calendar appointments, ensuring punctuality and time management.
- Provided general office support services maintaining high standard of service delivery.
- Improved customer satisfaction with courteous telephone manners.
- Provided clerical support to management staff for efficient operations.
- Maintained well-organised filing system, improving document accessibility.
- Responded to telephone enquiries from clients, vendors and members of public.
- Managed digital and hardcopy files and enforced file-naming conventions to support data accuracy.
Sales Assistant
Trafford Centre
2002.11 - 2003.03
- Serving customers
- Replenishing stock
- Security on changing rooms and at the front of the shop
- Marking down sale items
- General housekeeping
Skills
- Team collaboration and independence
- Proactive approach
- Reliability and loyalty
- Effective communication
- Computer proficiency
- Initiative and self-direction
- Professional telephone etiquette
- Leadership capabilities
- Customer service excellence
Interests and hobbies
Travelling abroad, Eating out, Socialising with family and friends, Spending time with my family
References
References available upon request.
Timeline
Recruitment Partner
PAM Group
2023.03 - Current
Recruitment Consultant
Kingdom Recruitment Ltd
2022.06 - 2023.01
Recruitment Consultant and Payroll Clerk
Network Royle Recruitment Ltd
2014.06 - 2020.12
Recruitment Consultant/Payroll Clerk
Network Recruitment Ltd
2008.06 - 2014.03
Administrator
Temping for agencies
2007.09 - 2008.05
Administrator
Hanjin Shipping
2007.06 - 2007.09
Catering Supervisor
2006.05 - 2007.06
Clerical Officer
NHS
2004.02 - 2006.05
Receptionist Part Time Evenings
Sunbed shop
2003.10 - 2006.06
Sales Assistant
2002.11 - 2003.03