Sarah Davis
Stalybridge
Summary
Dedicated professional with a strong foundation in customer service excellence and effective communication. Demonstrates exceptional supervisory skills, teamwork, and the ability to create a positive culture. Proficient in Microsoft Outlook, Word, and Excel, with a focus on customer satisfaction and relationship-building. Known for being reliable, loyal, honest, and calm under pressure while maintaining high customer service standards. Committed to enhancing customer engagement through active listening and problem-solving.
Overview
32
32
years of professional experience
Work history
INTERNAL SALES ENGINEER
PARMLEY GRAHAM
Stockport
2025.08 - 2026.05
- Cross Functional Support in Order Entry to Elements of Credit Control
- Day-to-day logging Warranties with A High Name Automation Supplier
- Raising Credits / Debits
- Chasing up on raised Quotations
- Order Entry / Sales Order Processing
- Communicating to Customer any late deliveries or issues with Stock required , Confirming Balance Orders within a timely manor
- Entering Purchase Orders for Sundry Articles
- Raising Customer Invoices and chasing deliveries with Forwarders
- Logging of Short delivering inbound
- Effective communication with External Engineers
- Liaising with Customer advising of any late deliveries
- Requesting Credit Check Reports
- Dealing with Aged Debt and chasing for Overdue Invoice's
- Managing and distributing a Shared Mail Box
- Handling Customer Complaints and making sure that all correspondence is communicated and Stored efficiently
Customer Services Supervisor
DUNI LIMITED
Runcorn, Cheshire
1993.12 - 2025.08
- Duties include close liaison with transport companies, the warehouse, accounts, and Duni Group in Sweden.
- Key Holder for over 20 years opening and Closing of Site
- Order Entry to a accurate Standard
- Managing of Quality/Customer complaints process working to ISO standards/group processes
- Completion of Product New Line forms, working on customer compliance sites.
- Opening of New Customer Accounts
- Working with Live Chat to help with on-the-spot customer support.
- Authorisation of customer returns and credit notes.
- Credit control functions, regular credit checking, and supporting accounts in chasing payment when required.
- Super User for new systems and processes to be put in place, testing cross-functions for live systems.
- Proficient in CRM systems: Dynamics, Oracle, and CX.
- Experienced on a da-to-day basis with SAP P50, alongside MS Office.
- Running Cape Reports / Palletisation's
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
- Communicated regularly with my team to maintain clearly defined expectations.
- Supervised and observed team activities, offering praise and constructive feedback.
- Worked with different teams to efficiently solve complex customer problems, from failed deliveries to accounting problems.
- Managed customer enquiries via telephone, email, and live chat.
- Allocated workload to team members during peak times to maintain a prompt, efficient service.
- Regular database cleaning for our customers to ensure all records are correct and up to date.
- Help train new team members in sales processes, product knowledge, overcoming objections, and guidance on how to handle each problem.
- Duni Group in Sweden
Counter Staff
Asda
Liscard, Wirral
2002.06 - 2006.11
- Conducted regular hourly cleaning of work environments.
- Engaged with customers at various deli counters.
Education
GCSEs - English Language, English Literature, Maths, Science Dual, Word Processing
Heath High School
Runcorn, CheshireNVQ IT Level 2 - undefined
NVQ Business Administration - Levels 1 & 2
NVQ Customer Service - Level 2 & 3
NVQ Key Skills - Level 3
Skills
- Key Holder
- Excellent Supervisor Skills
- Honest
- Friendly
- Caring
- Reliable
- Good Interpersonal skills
- Ability to assist Manager
- Teamwork
- Ability to create a positive culture
- Live Chat
- Assisted team members
- Effective communication
- Positive attitude
- Customer service excellence
- Outbound calling
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Customer satisfaction focused
- Customer relations
- Time-management
- Calm under pressure
- Active listening
- Data Entry
- Relationship-building
- Product knowledge
- Effective problem solver
- Customer engagement
- Adherence to high customer service standards
- Time efficiency
- Keeps Customer up to date on progress
Personal Information
Marital status: Cohabiting with Finance
Timeline
INTERNAL SALES ENGINEER
PARMLEY GRAHAM
2025.08 - 2026.05
Counter Staff
Asda
2002.06 - 2006.11
Customer Services Supervisor
DUNI LIMITED
1993.12 - 2025.08
NVQ IT Level 2 - undefined
NVQ Business Administration - Levels 1 & 2
NVQ Customer Service - Level 2 & 3
NVQ Key Skills - Level 3
GCSEs - English Language, English Literature, Maths, Science Dual, Word Processing
Heath High School