Adaptable and organised administrative professional with background in office management, Customer interfacing and coordination and diary scheduling. Knowledgeable and hardworking communicator with up-to-date knowledge of relevant safety and data security regulations. Work hard to keep office running smoothly. Experienced Office Admin
Knowlegable with 20 plus years of background working with office data and financial data.
Detail-orientated when working with different values, classifications and schedules for managing accounting activities. Versed in accounting standards and multiple software programmes.
Enthusiastic team player with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
14
14
years of professional experience
Work history
Customer service and sales office administrator
RGG Skoda
Rochdale , Greater Manchester
2018.03 - Current
Accurately reconciled and processed expense reports for [Number] employees.
Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
Processed invoices and financial data with strong eye for detail.
Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
Recorded sales transactions, outgoing payments, and receipts to support financial governance.
Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Office administrative assistant
Richards Courts
Rochdale, Greater Manchester
2010.03 - 2016.02
Organised tasks by level of urgency and importance to make best of use time and resources.
Sorted and organised different types of information by document type, personnel or location.
Received and checked financial statements and reconciled related accounts.
Arranged filing systems for easy use and retrieval by personnel.
Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
Received, sorted and distributed incoming mail.
Created and maintained logical and orderly digital filing system for impeccable record keeping.
Education
Typing Skills Stage One / Two - Elementary
RSA Academy
Manchester
Business Admin Level II ( Admin ) - National Vocational Qualification
London Chamber of Commerce and Industry Exam Board
Manchester
Office Safety - Key Skills -
Lloyds British Training Services
Manchester
Office 365 -
Microsoft
Manchester
Skills
Key Responsibilities
Supervising the delivery of business support for department managers and front line staff
Directing and enhancing daily administrative operations relating to appointment bookings, cancellations, confirmations and enquiries
Processing and maintaining referral letters, patient correspondence, and patient records
Using Microsoft Excel and internal company systems to reconcile deposits and monthly accounts
Processing invoices and receipts and compiling comprehensive payment records
Governing the distribution of mail and email correspondences and the provision of records and medical information
Supervising training for new staff to ensure all aspects of the role are carried out effectively
Key Achievements
Implemented a new appointment system to effectively facilitate appointments and successfully condense the working day for Physiotherapists, saving the department over £13k
Negotiated with suppliers concerning
Accounting ledger maintenance
Minute taking
Ledger maintenance
Bank reconciliations
Accounts Receivable (AR)
Office inventory management
Affiliations
Active with walking in the countryside
References
References available upon request.
Timeline
Customer service and sales office administrator
RGG Skoda
2018.03 - Current
Office administrative assistant
Richards Courts
2010.03 - 2016.02
Typing Skills Stage One / Two - Elementary
RSA Academy
Business Admin Level II ( Admin ) - National Vocational Qualification
London Chamber of Commerce and Industry Exam Board
People and Organisational Development Facilitator. at Mid and South Essex NHS Foundation TrustPeople and Organisational Development Facilitator. at Mid and South Essex NHS Foundation Trust