Sara Oulad

Accomplished professional with expertise in high-volume restaurant operations, team leadership, and staff development. Demonstrates proficiency in guest experience and service excellence across multi-cuisine operations, including Japanese, Danish, Mediterranean, and American. Skilled in labour scheduling, payroll management, budgeting, cost control, inventory optimisation, and operational efficiency. Proven track record of driving sales growth through strategic upselling while ensuring health and safety compliance. Multilingual communication enhances guest interactions and satisfaction. Aspires to leverage extensive skills to further elevate operational success within the hospitality industry.

• I believe great restaurants are built on attention to detail, genuine hospitality, and strong team culture. I care deeply about the quality and presentation of the food, the level of service, and the overall atmosphere of the restaurant, ensuring every element contributes to a memorable dining experience.
• My goal is for every guest to feel comfortable, welcomed, and truly looked after from the moment they arrive. I want guests to remember their experience and leave with a big smile, excited to return.
• I lead hands-on from the floor during service, supporting my team and setting the standard for hospitality. I also strongly believe that for great service to happen, the team must feel valued and supported. When staff feel happy and respected, they naturally deliver the best experience to guests.