Sara O’Faolain
Portslade,East Sussex
Summary
Motivated professional with strong interpersonal skills dedicated to enhancing customer experiences. Provides empathetic and reliable assistance, fostering positive relationships with clients and colleagues. Committed to contributing to team success through effective communication and problem-solving.
Overview
18
18
years of professional experience
Work History
Trainer
BlueBird Care LTD
01.2024 - 02.2026
- Completed training courses on medication safety, safeguarding, dementia care, manual handling, and first aid. Delivered training sessions to colleagues to enhance skills and professional development. Conducted spot checks and medical assessments to identify improvement areas and provided one-on-one training and support.
Care Assistant
BlueBird Care LTD
01.2014 - 02.2026
- Assisted customers in maintaining safety and well-being by promoting independence and addressing safeguarding issues. Administered medication and coordinated with pharmacies for effective prescription management. Built strong relationships with customers and colleagues while upholding professionalism. Collaborated with family members to create suitable care plans. Supported customers with personal care, companionship, domestic tasks, errands, and shopping to foster independence.
Coordinator
BlueBird Care LTD
01.2022 - 01.2025
- Coordinated caregiver assignments for client calls, prioritizing travel time and matching caregiver gender preferences. Adjusted schedules to cover shifts due to staff absences and managed the rota effectively.
Supervisor
BlueBird Care LTD
01.2022 - 01.2025
- Supported field care and live-in care operations from Portslade office. Transitioned from secondment role to full-time position due to strong performance over two years. Conducted spot checks and medication audits for carers to provide necessary support and maintain high care standards for clients. Performed care plan reviews and assessments by visiting clients' homes to identify care needs, leading to the creation and updates of tailored care plans. Managed customer inquiries, addressed complaints, scheduled appointments, and conducted audits to enhance service delivery. Handled on-call responsibilities, providing 24/7 support for carers and clients.
Supervisor
LaserZone
Brighton
05.2012 - 05.2014
- Facilitated effective communication through telephone, email, and written correspondence. Supported training initiatives for supervisors and crew members.
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Maintained high standards of cleanliness and organisation in the workplace.
- Gave clear staff instruction to achieve production output.
Chambermaid/Waitress/Receptionist
The Square Boutique Hotel
08.2011 - 02.2012
- Oversaw cleaning operations for penthouse and suites, contributing to overall guest satisfaction. Collaborated with reception staff during busy periods to streamline operations. Managed breakfast service, delivering exceptional hospitality to guests.
Service Advisor/Receptionist
Dinnages Garage
Worthing
02.2011 - 08.2011
- Assisted customers with booking appointments via phone and in-person interactions. Reviewed vehicle maintenance sheets post-service to identify additional work required. Conducted follow-up calls to gauge customer satisfaction.
Receptionist
Barnards Optometrists
Hove
01.2009 - 01.2011
- Managed customer appointment bookings to optimize scheduling for optometrists. Organized daily operations to ensure seamless appointment flow. Prepared refreshments for customers, processed prescription orders, notified patients upon arrival, balanced cash register at day's end, and arranged workspace for next morning.
Sales assistant
Somerfield
Hove
01.2008 - 01.2009
- Operated tills efficiently during peak hours to facilitate smooth customer transactions. Assisted in pricing stock reductions and executed stock rotation effectively.
Education
GCSE’s - English, Maths intermediate, Information Technology, Food Technology, Double Science, Child Development
Blatchington Mill
06.2007
Skills
- Organisational skills
- Time management
- Coordination
- Pressure management
- Efficiency
- Reliability
- Punctuality
- Empathy
- Clear and concise communication
- Team collaboration
- Customer service excellence
- Adaptability to change
References
- Bluebird Care, 01273 022055, Brightonandhove@bluebirdcare.co.uk
- Stuart Ashton, Director of Laserzone, 078175 65164
Hobbies and interests
- Spending time with family.
- Travel, going to new places and experiencing different cultures.
- Enjoy being active and riding my bike.
- Trying out new restaurants.
Timeline
Trainer
BlueBird Care LTD
01.2024 - 02.2026
Coordinator
BlueBird Care LTD
01.2022 - 01.2025
Supervisor
BlueBird Care LTD
01.2022 - 01.2025
Care Assistant
BlueBird Care LTD
01.2014 - 02.2026
Supervisor
LaserZone
05.2012 - 05.2014
Chambermaid/Waitress/Receptionist
The Square Boutique Hotel
08.2011 - 02.2012
Service Advisor/Receptionist
Dinnages Garage
02.2011 - 08.2011
Receptionist
Barnards Optometrists
01.2009 - 01.2011
Sales assistant
Somerfield
01.2008 - 01.2009
GCSE’s - English, Maths intermediate, Information Technology, Food Technology, Double Science, Child Development
Blatchington Mill