Sara Mulholland

Sourced diamonds and gemstones for bespoke commissions, ensuring high-quality selections.

Upsold matching items to encourage customers to build complete suites, increasing repeat visits.

Merchandised fine jewellery, including luxury diamond and coloured gemstone pieces across multiple displays.

Approached every customer at window to create welcoming atmosphere and facilitate new sales.

Achieved excellent five-star reviews and positive customer service feedback online.

Established strong relationships with in-house Goldsmiths and stone setters to enhance product knowledge.

Developed customer loyalty through exceptional service, leading to increased repeat business.

• Addressed customer queries promptly, ensuring resolution while maintaining high satisfaction levels.
• Increased customer engagement by delivering high-quality product demonstrations.
• Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
• Maintained extensive knowledge of all products offered, assisting in informative customer interaction.
• Managed client relationships from early stages of sales process through to post-sales
• Built long-term relationships with customers and generated referrals from existing clients.
• Understood customer needs to craft exceptional sales journeys.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Provided customers with price information and handled financial transactions.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Placed customer orders, providing guidance on product delivery timeframes.
• Delivered high sales performance within budget to strict deadlines and targets.
• Communicated with potential and existing customers in-person, over telephone and via webchat.
• Demonstrated product features and functions to engage potential customers.
• Increased sales by 10% year on year

• Coached individuals on professionalism during auditions; improved success rate significantly.
• Scouted potential talents at various locations for successful model recruitment.
• Organised travel arrangements for assignments abroad, reducing stress on talent.
• Coordinated photo shoots, enhancing portfolio diversity and appeal.
• Approached 50 new clients per day

• Booked jobs for models resulting in steady work flow.
• Maintained up-to-date knowledge of fashion trends, keeping agency competitive in market.
• Coordinated photo shoots, enhancing portfolio diversity and appeal.
• Negotiated contracts to secure best possible terms for models.
• Managed contract negotiations between clients, seeking mutually beneficial outcomes.
• Approached 50 new companies per day

.Coordinated student workshop schedules and payments for in-house jewellery courses throughout year.

.Managed displays of visiting contributing artists showcased in gallery.

.Organised stock-taking and maintained spreadsheets of artists’ sales for payment processing.

.Sourced precious gemstones for bespoke commissions to meet client specifications.

.Designed new jewellery pieces for in-house goldsmiths and stone setters for gallery sales.

.Photographed stock and created content for social media and company website.

.Oversaw online purchases, managing all stages from production to packaging and customer delivery.

.Prepared consignments for London Assay Office.

.Sourcing materials for restoration and repairs of customer items. Liaising with Michael Bloomstein gold bullion dealer to keep workshop fully operational for goldsmiths.

. Preparing items for stringing and organising collections, deliveries and payments.

.Ensuring all production runs smoothly and was completed prior to agreed schedule for bespoke commissions.

• Processed items and completed paperwork for outgoing packets efficiently.
• Increased sales of website by 20%
• Improved public awareness of gallery with solid PR strategies.
• Maintained pristine gallery condition, ensuring optimal art presentation.

• Collaborated with artists to develop their portfolios, enhancing their professional image.
• Managed schedules and bookings for represented artists, ensuring timely appearances at events.
• Evaluated needs for work permits or visas for artist travel.
• Scheduled red carpet appearances and elicited event invites to increase networking and client connections.
• Finalised details of all artist engagements and followed up to verify confirmations.
• Grew industry partnerships through networking and connection at industry events.
• Devised personalised strategy for each artist, driving career development across industry.
• Negotiated contract terms and rates of pay to achieve optimum outcomes on behalf of clients.
• Coordinated travel details and itineraries for international projects.
• Negotiated rates for royalties owed to talent and production teams.
• Contributed expertise at read-throughs to help optimise productions.
• Approached 20 new clients for talent each day with cold calling.