Sara Martinez Ortega
Goring-on-Thames
Summary
Experienced hospitality professional with a refined eye for detail. I bring a composed, positive energy to high-pressure shifts, ensuring every guest enjoys a memorable dinning experience. I am passionate about food, highly organised and proactive. I thrive in fast-paced, vibrant environments, and am eager to grow with the team.
Overview
21
21
years of professional experience
Work History
Senior Front of House
The Crooked Billet
Stoke Row, Oxfordshire
04.2022 - 04.2026
- Delivering attentive and intuitive service at a country gastro pub with a warm and personalised touch, during busy lunches and dinners, weddings, private parties and live music events. Always focusing on the small details that turn a standard meal into a standout moment for our guests.
- Dealing with guest queries and complaints by communicating and collaborating with the rest of the team to resolve issues effectively, with a professional attitude.
- Demonstrating adaptability by multitasking with confidence and staying calm and focused under pressure.
- Managing the restaurant daily operations, including opening and closing duties, managing guest reservations and enquiries via phone and email, operating the tills and handling daily card and cash payments.
- Confidently leading the floor when required and assisting in the training and development of our junior staff members.
Front of House
The London Street Brasserie
Reading, Berkshire
03.2010 - 04.2022
- Provided a high standard of service at a busy town centre restaurant during high-pressure shifts including lunches, dinners and corporate events, consistently creating memorable dining experiences to encourage guest loyalty.
- Dealed with guest queries and complaints by communicating and collaborating with the rest of the team to resolve issues promptly and effectively.
- Demonstrated adaptability by multitasking with confidence and staying calm and focused under pressure.
- Managed the restaurant daily operations including opening and closing duties, operating the tills and handling daily card and cash payments with confidence.
Sales Assistant
Carphone Warehouse
Reading, Berkshire
11.2008 - 03.2010
- Guaranteed high levels of customer satisfaction by providing attentive service and using product knowledge to guide customers through their journey.
- Proactively resolved customer complaints using quick thinking to ensure a smooth and positive experience even during busy periods.
- Maintained a detailed understanding of all features and offerings to provide tailored recommendations.
- Confidently operated specialized systems to finalise sales and process cash and card transactions.
- Monitored and replenished stock levels and ensured the sales floor was perfectly presented and ready for customers.
- Collaborated with management to meet and exceed targets by identifying opportunities to upsell and add value to the customer experience.
Front of House
The Swan Hotel
Streatley, Oxfordshire
01.2007 - 10.2008
- Delivered seamless table service across all-day-dinning shifts including breakfast, lunch, and dinner as well as corporate events.
- Managed daily operations including opening and closing duties, payment processing and cashing up at the end of the day.
- Demonstrated excellent communication skills and ability to multitask by interacting with the different hotel departments and adapting to the shifting pace of an all-day dining environment.
Front of House
Grasmere House Hotel
Salisbury , Wiltshire
05.2006 - 12.2006
- Delivered warm and attentive table service to our guests at a small county hotel during breakfast, lunch, and dinner as well as corporate events.
- Managed daily operations including opening and closing duties, payment processing and cashing up at the end of the day.
Housekeeping Attendant
Savoy Holiday and Country Club
Yarmouth, Isle of Wight
03.2005 - 04.2006
- Maintained high standards of cleanliness and hygiene in guest rooms and public areas, always adhering to hotel policies and working efficiently under tight schedules to prepare rooms for new guests.
- Managed laundry duties to high standard, including washing, drying, folding and correct storage of linens.
Education
Level 4 Diploma in Nutrition & Lifestyle Coaching -
Institute of Health Sciences
06.2023
A-Levels -
Las Lagunas College
SpainSkills
- Customer-focused with intuitive guest relations skills
- Clear and positive communicator with a can-do attitude
- Strong planning and preparation skills, ensuring the floor is always ready and well organised
- Refined eye for detail in all aspects of providing memorable dining experiences
- Proactive problem solver who stays calm and composed under pressure
- Committed to professional development, eager to expand my skills, and take on responsibility within the team
References
References available upon request
Timeline
Senior Front of House
The Crooked Billet
04.2022 - 04.2026
Front of House
The London Street Brasserie
03.2010 - 04.2022
Sales Assistant
Carphone Warehouse
11.2008 - 03.2010
Front of House
The Swan Hotel
01.2007 - 10.2008
Front of House
Grasmere House Hotel
05.2006 - 12.2006
Housekeeping Attendant
Savoy Holiday and Country Club
03.2005 - 04.2006
Level 4 Diploma in Nutrition & Lifestyle Coaching -
Institute of Health Sciences
A-Levels -
Las Lagunas College