SARA MAHDOUDOU
Sheffield
Summary
Professional with expertise in customer service, conflict resolution, and communication. Proven track record in inventory management and facility preparation, ensuring compliance with health and safety standards. Certified in first aid, skilled in operating industrial sewing machinery, and proficient in IT. Committed to maintaining high cleaning standards and fostering continuous improvement in all operations.
Overview
11
11
years of professional experience
6058
6058
years of post-secondary education
Work history
Recreational Assistant
Edu-Lettings
Sheffield
2024.10 - 2026.01
- - Listened to clients' concerns and provided clear, reassuring information.
- - Prepared equipment and facilities to accommodate group sizes and scheduled activities.
- - Conducted safety inspections of recreational areas to maintain high safety standards.
- - Built positive relationships with leisure members, enhancing their experience.
- - Delivered first aid during emergencies, remaining calm and responsive.
- - Managed facility bookings to ensure efficient use of spaces.
- - Coordinated sports events, promoting fair play and community engagement.
- - Created a welcoming, inclusive environment for all participants.
- - Prepared attendance and feedback reports to support planning and improvement.
- - Trained new staff in customer service expectations and procedures.
- - Maintained cleanliness of poolside areas to minimise slip hazards.
Café Manager
Caféccino Lounge
2024.03 - 2024.10
- - Oversaw daily café operations, ensuring exceptional customer service and smooth workflow.
- - Recognised for creating a warm, friendly atmosphere and engaging with customers.
- - Led and motivated a diverse team, improving service quality and efficiency by 50%.
- - Designed weekly menus focused on authenticity and customer preferences.
- - Trained staff to deliver consistent, high-quality service.
- - Managed inventory, stock levels, and budgets to support profitability.
- - Strengthened team communication and morale in a fast-paced environment.
Domestic Assistant
University of Sheffield
2023.03 - 2024.03
- - Reported maintenance issues and equipment faults in line with safety regulations.
- - Resolved team conflicts to maintain productivity and harmony.
- - Conducted inventory checks and restocked essential supplies.
- - Followed security procedures to maintain safe environments.
- - Serviced academic accommodation across multiple locations.
- - Performed cleaning tasks to university standards using approved techniques.
Sample Machinist
Panache Lingerie
2022.02 - 2023.02
- - Collaborated with technologists, graders, and designers to support sample production.
- - Conducted quality checks to meet strict garment standards.
- - Operated industrial sewing machines including overlockers and coverstitch machines.
- - Identified and resolved production issues affecting commercial viability.
- - Worked closely with team members to meet production targets.
Sewing Machinist
Diamond Rail Services
2020.10 - 2022.02
- - Worked with heavy-duty materials in a labour-intensive environment.
- - Produced high-quality covers with strong attention to detail.
- - Recognised for dedication and efficiency; selected to interview new recruits.
- - Maintained consistent quality under tight deadlines.
Clothing Designer
Self-Employed
2015.03 - 2017.12
- - Designed and produced contemporary women's clothing.
- - Built a loyal customer base through personalised service and home delivery.
- - Delivered tailored solutions to meet client needs and deadlines.
- - Communicated effectively with customers from diverse backgrounds.
- - Applied strong problem-solving and listening skills to achieve high satisfaction.
Cashier / Retail Assistant
- - Delivered friendly, face-to-face customer service.
- - Operated tills and handled cash transactions accurately.
- - Identified customer needs and recommended suitable products.
- - Maintained clean and organised store presentation.
Education
GCSE English - language
Sheffield City College
NVQ Level 3 - Textile & Sewing Course
Vocational Training Centre - Al Adarisa
MoroccoBusiness Management - Business
Specialized Institute of Applied Technology
Biology - undefined
University - Sidi Mohamed Ben Abdullah
Diploma in Science - undefined
High School - Ibn Al-Haytam
Skills
- Customer service and communication
- Conflict resolution and active listening
- Inventory management
- Facility preparation
- Health and safety awareness
- First aid certification
- Industrial sewing machinery operation
- IT literacy
- Cleaning and housekeeping standards
Affiliations
- Travel and cultural exploration
- Personal growth and AI
- Social and community engagement
- Creative design, including sewing and garment creation
Timeline
Recreational Assistant
Edu-Lettings
2024.10 - 2026.01
Café Manager
Caféccino Lounge
2024.03 - 2024.10
Domestic Assistant
University of Sheffield
2023.03 - 2024.03
Sample Machinist
Panache Lingerie
2022.02 - 2023.02
Sewing Machinist
Diamond Rail Services
2020.10 - 2022.02
Clothing Designer
Self-Employed
2015.03 - 2017.12
Cashier / Retail Assistant
Biology - undefined
University - Sidi Mohamed Ben Abdullah
Diploma in Science - undefined
High School - Ibn Al-Haytam
GCSE English - language
Sheffield City College
NVQ Level 3 - Textile & Sewing Course
Vocational Training Centre - Al Adarisa
Business Management - Business
Specialized Institute of Applied Technology