Sara Khadija Mahmud
Loughborough
Summary
Enthusiastic and approachable university student with a strong work ethic and a genuine interest in creating positive customer experiences. Adaptable and quick to learn, with a calm and focused approach in busy environments. Takes pride in maintaining a professional manner and contributing to a welcoming atmosphere. Reliable and proactive, with a willingness to develop new skills and support a café team in delivering a high-quality service.
Overview
4
4
years of professional experience
Work History
Maths and English Assistant
Kumon
Loughborough
05.2024 - 01.2026
- Delivered clear and friendly communication to students and parents, developing strong customer service, and interpersonal skills.
- Maintained organisation of resources and ensured accuracy when marking work, demonstrating strong attention to detail.
- Worked reliably as part of a small team, contributing to a smooth and efficient daily workflow.
- Developed patience and adaptability by responding to different needs, strengthening my ability to stay calm under pressure.
- Managed multiple tasks efficiently, balancing student support, and administrative responsibilities.
- Assisted with handling structured tasks and records, demonstrating responsibility and accuracy.
- Contributed to a positive and respectful environment, promoting teamwork, and professionalism.
Waitress
Bay of Bengal
Borrowash, Derby
03.2022 - 01.2024
- Provided attentive table service in a busy restaurant, ensuring customers felt welcomed and received prompt, high-quality service.
- Took customer orders accurately and confidently, demonstrating strong listening skills, attention to detail, and the ability to thrive in a fast-paced environment.
- Operated the till and handled both cash and card payments responsibly, maintaining accuracy and efficiency during busy periods.
- Developed the ability to manage high-pressure situations, staying calm and organised while delivering a consistent service.
- Demonstrated strong product knowledge by answering customer questions about menu items, and making recommendations.
- Maintained high standards of cleanliness and organisation across the restaurant, supporting food hygiene and safety requirements.
- Worked collaboratively with kitchen and front-of-house staff to ensure smooth service, and timely delivery of food and drinks.
- Built confidence in multitasking by balancing taking orders, serving customers, and managing transactions simultaneously.
- Showed initiative by supporting team members where needed, and contributed to an efficient and positive working environment.
Education
A Levels - Business Studies, English Literature, Sociology
Rawlins Academy
01.2025
GCSEs - Maths, English Literature, English Language, Combined Science, Citizenship Studies, French, Geography, Textiles
Limehurst Academy
01.2023
Skills
- Customer service and communication
- Time management and efficiency
- Multitasking
- Attention to detail
- Teamwork and collaboration
- Cash handling and transactions
- Organisation and cleanliness
- Working well under pressure
- Adaptability
- Product knowledge and recommendations
Timeline
Maths and English Assistant
Kumon
05.2024 - 01.2026
Waitress
Bay of Bengal
03.2022 - 01.2024
A Levels - Business Studies, English Literature, Sociology
Rawlins Academy
GCSEs - Maths, English Literature, English Language, Combined Science, Citizenship Studies, French, Geography, Textiles
Limehurst Academy