Sara Hurst
Leicestershire
Summary
Accomplished professional with expertise in programme and workstream leadership, specialising in complex transformation delivery and multi-team coordination. Demonstrates proficiency in data and platform integration, release management, and governance within regulated environments. Skilled in agile, waterfall, and hybrid delivery methodologies, with a strong focus on stakeholder engagement and process improvement. Committed to optimising delivery through effective dependency management and risk compliance.
Overview
20
20
years of professional experience
Work history
Senior Workstream Lead (Contract)
NFU Mutual
2024.11 - 2026.05
- - Leading a critical workstream within the Bridge+ end-to-end transformation programme, spanning policy systems, customer journeys, data, digital and integration
- - Accountable for delivery of a £2m Customer Data Cache (CDC) initiative enabling downstream systems including CRM to access consistent, near real-time customer and policy data
- - Driving decoupling of downstream systems from legacy policy administration platforms
- - Coordinating 10 cross-functional teams across 6+ applications and 9 environments
- - Delivered Phase 1 (6 releases) and initiated Phase 2
- - Managing governance, risks, dependencies and regulatory delivery processes
- - Overcame environment instability, supplier delays and external blockers to deliver successfully
- - Established alignment across teams with mixed Agile, Waterfall and Hybrid approaches
Ecommerce Transformation Project Manager (Contract)
Greene King
2023.02 - 2024.08
- - Led Digital Content and Data, Analytics & Reporting workstreams for a large-scale Companion App build
- - Coordinated cross-functional teams including product, engineering, data and third parties
- - Supported programme governance, planning and delivery coordination
- - Facilitated workshops and managed stakeholder engagement across the business
- - Managed plans, milestones, risks, issues and dependencies across multiple workstreams
Ecommerce Project Manager (Contract)
DCL / Wickes
2023.02 - 2023.06
- - Delivered digital store applications supporting online fulfilment and in-store operations
- - Defined scope, deliverables and financial plans with stakeholders
- - Managed third-party suppliers and tracked KPIs
- - Coordinated Agile delivery teams and ensured alignment across business and IT
- - Delivered projects end-to-end from concept through to implementation
Senior Delivery Manager
Frasers Group
2022.09 - 2023.02
- - Led delivery across multiple ecommerce initiatives with a team of 4 and 6 development squads
- - Created and managed a unified ecommerce roadmap
- - Onboarded a new Product function and improved ways of working
- - Planned a major replatforming programme across 60+ websites
- - Introduced Agile improvements to estimation, planning and delivery
Ecommerce Project Manager / Scrum Master
Watches of Switzerland Group
2017.06 - 2021.12
- - Managed multiple concurrent ecommerce projects with budgets up to £3m
- - Led US expansion and ecommerce growth initiatives
- - Delivered a 3-year platform migration to GCP
- - Led multiple replatforming projects including Goldsmiths.co.uk
- - Implemented Akamai CDN and security platform
- - Improved collaboration between internal teams and external agencies
Digital Project Manager
Key Parker Ltd
2013.11 - 2017.04
- - Delivered digital projects for clients including Volkswagen, TNT and Bridgestone
- - Managed multiple concurrent projects from concept to delivery
- - Led stakeholder engagement, planning and delivery coordination
Scrum Master
Egghead Design Ltd
2006.04 - 2013.11
- - Led delivery of ecommerce solutions managing a team of up to 11
- - Managed multiple development projects including integrations and custom builds
- - Responsible for delivery, team management and stakeholder reporting
Skills
- - Programme & Workstream Leadership
- - Complex Transformation Delivery
- - Multi-Team & Vendor Coordination
- - Data & Platform Integration
- - Release & Environment Management
- - Governance, Risk & Compliance (Regulated Environments)
- - Agile / Waterfall / Hybrid Delivery
- - Stakeholder & Executive Engagement
- - Dependency & Issue Management
- - Process Improvement & Delivery Optimisation
Timeline
Senior Workstream Lead (Contract)
NFU Mutual
2024.11 - 2026.05
Ecommerce Transformation Project Manager (Contract)
Greene King
2023.02 - 2024.08
Ecommerce Project Manager (Contract)
DCL / Wickes
2023.02 - 2023.06
Senior Delivery Manager
Frasers Group
2022.09 - 2023.02
Ecommerce Project Manager / Scrum Master
Watches of Switzerland Group
2017.06 - 2021.12
Digital Project Manager
Key Parker Ltd
2013.11 - 2017.04
Scrum Master
Egghead Design Ltd
2006.04 - 2013.11