Andrew Jones
Gelligaer
Summary
Senior programme and delivery leader with extensive experience stabilising and transforming complex, regulated technology programmes. Currently leading Landmark Information Group’s CSS DCC Switching Programme, maintaining Green delivery status following a prolonged period of Red/Amber performance post go-live through the introduction of stronger programme governance, planning, and control. Brings a proven track record of delivering large scale platform migrations and customer facing transformations within SaaS and regulated environments, including leading enterprise client migrations from legacy platforms at Credas and overseeing high cadence, multi workstream delivery models. Experienced in operating across technical, commercial, and operational domains, acting as a trusted escalation point for senior stakeholders, customers, and delivery teams. Known for a calm, pragmatic leadership style, strong stakeholder engagement, and the ability to bring structure and momentum to complex programmes under scrutiny. MSP Foundation & Practitioner certified, strengthening programme level governance, planning, and transformation capability.
Overview
16
16
years of professional experience
Work history
Senior Project Manager
Landmark Information Group
2024.09 - 2026.02
- Programme lead for Landmark’s CSS DCC Switching Programme, a business critical national service operating within a regulated and externally governed environment.
- Took accountability for a programme that had remained Red/Amber since CSS go live in July 2022, stabilising delivery and maintaining Green status for the last 18 months through clearer programme structure, governance, and control.
- Established a coherent programme view across multiple concurrent workstreams including industry led regulatory releases, operational releases, ad hoc commercial change, and internal tooling initiatives.
- Oversees a high cadence release model, typically up to seven operational releases per year, balancing regulatory compliance, service stability, and commercial priorities.
- Acts as the primary coordination and escalation point across Development, DevOps, SRE, QA, Architecture, and Business Analysis, ensuring alignment across a large matrixed delivery organisation.
- Works closely with Directors, MDs, PMO leadership, and Heads of Delivery to provide transparent reporting, manage risk, and maintain confidence in delivery outcomes.
- Drives continuous improvement across delivery, governance, and operational readiness, embedding lessons learned to improve predictability, release confidence, and service outcomes.
Senior Technical Project Manager / Programme Manager
Credas (FinTech / SaaS Identity Platform)
2021.01 - 2024.09
- Led a multi client migration and transformation programme, transitioning enterprise customers from legacy identity platforms to Credas’ modern SaaS solution across more than 25 enterprise implementations.
- Owned end to end delivery across discovery, technical integration, customer onboarding, go live, and post implementation stabilisation, ensuring minimal disruption to customer operations and workflows.
- Managed customer resistance to platform migration through structured engagement, phased transition planning, clear documentation, and regular technical collaboration calls.
- Served as senior delivery and escalation point for complex, high risk migrations, balancing technical constraints with contractual, commercial, and relationship considerations.
- Acted as the delivery bridge between enterprise clients and engineering teams, guiding customers through Credas’ open REST API, defining best practice integration patterns, and delivering proofs of concept and full platform migrations.
- Supported revenue growth, retention, and upsell opportunities through high quality delivery and trusted long term client relationships.
- Introduced structured delivery controls including migration planning, risk and dependency management, milestone tracking, and executive level reporting across a rolling programme of work.
- Played a key role during Credas’ acquisition and integration into a global organisation, supporting platform and client migration into a broader enterprise environment.
- Demonstrated strong technical fluency across REST APIs, JSON, Swagger, Postman, cloud based services, and Azure DevOps, enabling effective delivery oversight and decision making.
- Delivered across both Agile and Waterfall methodologies while managing multiple concurrent workstreams in a fast paced, remote first SaaS environment.
Business Owner / Director
Natural Gas Installations Ltd
2020.01 - 2021.01
- Founded and led a regulated energy services business delivering large scale installation programmes under public sector and commercial frameworks.
- Held full accountability for financial performance, procurement, health and safety compliance, workforce management, and contractor performance.
- Successfully tendered for government and commercial contracts, scaled delivery operations, and exited the business following acquisition.
Tenant Liaison Officer / Property Surveyor / Senior Project Manager
Trivallis
2010.01 - 2020.01
- Progressed through multiple roles into senior project management positions within a large, regulated social housing organisation.
- Led delivery of multi year capital works and compliance programmes, managing budgets, internal teams, contractors, and specialist suppliers.
- Responsible for procurement and tendering activities including specification preparation, supplier evaluation, contract award, and ongoing performance management.
- Operated under strict regulatory frameworks, SLAs, and governance controls, ensuring delivery met safety, quality, compliance, and customer standards.
- Managed workforce and contractor performance across multiple concurrent workstreams, balancing cost, quality, and timescale pressures.
- Acted as a senior point of contact for escalations and complaint resolution, maintaining customer focused delivery outcomes.
Skills
- Programme leadership and governance
- Large-scale platform migration and transformation
- Delivery turnaround and stabilisation
- Stakeholder management at Director and MD level
- Customer-facing change and migration management
- Commercial and operational risk management
- Multi-workstream planning and prioritisation
- Regulated and SLA-driven delivery environments
- Supplier and third-party management
- Programme reporting, assurance, and control
Languages
English
Welsh
Interests
- MMA (previously competed)
- Golf
- Represented Great Britain in arm wrestling
Timeline
Senior Project Manager
Landmark Information Group
2024.09 - 2026.02
Senior Technical Project Manager / Programme Manager
Credas (FinTech / SaaS Identity Platform)
2021.01 - 2024.09
Business Owner / Director
Natural Gas Installations Ltd
2020.01 - 2021.01
Tenant Liaison Officer / Property Surveyor / Senior Project Manager
Trivallis
2010.01 - 2020.01