Sara Farrell
Gosport,Hampshire
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Publican
Susans Tavern Limited
Gosport, Hampshire
07.2018 - 10.2023
- Increased customer satisfaction by maintaining a clean and welcoming pub environment.
- Managed beverage stocks for smooth operations during peak hours.
- Maintained high hygiene standards with regular cleaning and sanitisation.
- Ensured a pleasant atmosphere by arranging live music events on the weekends.
- Manage Finances
- Trained staff to a satisfactory level
- Managed Rotas
- Administration duties (Paperwork, rotas, wages)
- Social Media marketing to ensure the community knew about events
Pub Manager
Owens Taverns Limited
Gosport, Hampshire
02.2016 - 07.2019
- Managed daily operations, ensuring smooth running of pub.
- Implemented new menu options for improved customer satisfaction.
- Coordinated staff schedules to avoid understaffing during peak times.
- Ensured high standards of cleanliness with regular inspections and cleaning duties.
- Increased customer loyalty by delivering excellent service consistently.
- Dealt with customer complaints effectively, restoring client trust and confidence.
- Maintained stock levels, preventing shortages or excesses that could affect profit margins.
- Oversaw cash handling procedures for secure financial transactions.
- Developed strong relationships with suppliers for timely deliveries at best prices.
- Hosted live music evenings to increase footfall on slow weeknights.
- Monitored food preparation practices, guaranteeing adherence to hygiene regulations.
- Conducted maintenance checks regularly to ensure safety compliance at all times.
- Negotiated contracts with vendors, securing best deals for the pub.
Bar staff member
The Glenceo Gosport
Gosport, Hampshire
06.2014 - 02.2016
- Ensured customer satisfaction by providing excellent service.
- Managed bar inventory for efficient operation.
- Increased footfall with engaging promotional strategies.
- Served customers to foster a friendly atmosphere.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Made cocktails for customer enjoyment.
- Assisted in training new staff, contributing to team efficiency.
- Handled cash transactions to ensure accurate accounting.
Senior care assistant
St Vincent Residental Care Home
Gosport, Hampshire
02.2007 - 11.2009
- Assisted others during emergency situations ensuring minimal harm towards any party involved.
- Achieved a calm and harmonious living environment by mediating disputes between residents when necessary.
- Optimised efficiency in handling administrative duties related to patient care documentation thus improving overall productivity.
- Provided consistent and high-quality elder care, ensuring comfort and safety.
Education
NVQ Level 2 - Health and Social Care
City & Guilds
Hampshire 02/1997 - 06/1997
NVQ Level 3 - Health and Social Care
City & Guilds
Hampshire 02/1999 - 06/1999
Skills
- Cash handling
- Customer Service
- Team building
- Strategic planning
- Project scheduling
- Quality Control
- Conflict Resolution
- Order processing
- Quality Assurance
- Staff training
- Bookkeeping
- Process Improvement
- Project budgeting
- Budget management
- Complaint handling
- Event planning
- Salesmanship
- Budget administration
- Supply chain management
- Wine knowledge
- Health and Safety regulations
- Fire safety procedures
- Stock control
- Staff motivation
- Recruitment and hiring
- Supplier relationships
- Inventory oversight
- Diverse beverage knowledge
- Incentive programme development
- Staff supervision
- Performance evaluations
- Food safety compliance
- Hiring and training
- Recruitment
Certification
Personal License
Timeline
Publican
Susans Tavern Limited
07.2018 - 10.2023
Pub Manager
Owens Taverns Limited
02.2016 - 07.2019
Bar staff member
The Glenceo Gosport
06.2014 - 02.2016
Senior care assistant
St Vincent Residental Care Home
02.2007 - 11.2009
NVQ Level 2 - Health and Social Care
City & Guilds
02/1997 - 06/1997
NVQ Level 3 - Health and Social Care
City & Guilds
02/1999 - 06/1999
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