Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacey Pagington

Crewe,Cheshire East

Summary

Accomplished professional with extensive expertise in cash handling, customer service, and team building. Proven track record in strategic planning, project scheduling, and quality control. Adept at conflict resolution, order processing, and quality assurance. Skilled in staff training, process improvement, project budgeting, and budget management. Committed to driving operational excellence and achieving organizational goals through effective leadership and innovative solutions.

Overview

28
28
years of professional experience
4
4
years of post-secondary education

Work History

Publican

Self Employed
Crewe, Cheshire East
03.2024 - Current
  • Increased customer satisfaction by maintaining a clean and welcoming pub environment.
  • Managed beverage stocks for smooth operations during peak hours.
  • Maintained high hygiene standards with regular cleaning and sanitisation.
  • Ensured a pleasant atmosphere by arranging live music events on the weekends.
  • Kept staff motivated to provide excellent service during busy periods.
  • Organised special theme nights for an engaging customer experience.
  • Dealt with customer queries, resulting in higher satisfaction ratings.
  • Promoted local brews to boost sales and support local businesses.
  • Enhanced pub reputation by offering top-notch customer service at all times.
  • Fostered good community relationships through participation in local events and sponsorship of neighbourhood clubs.
  • Built a diverse food menu to cater to wide-ranging tastes and dietary needs.
  • Handled cash transactions quickly, ensuring accuracy at all times.
  • Performed regular maintenance checks on pub facilities for uninterrupted service delivery.
  • Adhered strictly to licensing laws, contributing to the safe operation of the pub business.
  • Coordinated effectively with kitchen staff for timely food orders and deliveries.
  • Implemented effective shift schedules to maintain continuous pub operations without any downtime.
  • Assessed customer feedback regularly, leading to improved services over time.
  • Trained new staff members in bar duties, enhancing their skills and performance.
  • Provided friendly guidance on drink selections which resulted in repeat customers.
  • Handled challenging situations calmly, ensuring customers left satisfied even under difficult circumstances.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.

Personal care assistant

Self Employed
Northampton, Northamptonshire
03.2016 - 03.2024
  • Administered medication as prescribed for better health management.
  • Maintained a clean and safe environment to promote wellbeing.
  • Ensured regular communication with family members for updates on patient's status.
  • Established rapport with patients, made them feel secure and cared-for.
  • Assisted with physical therapy exercises for improved mobility.
  • Prepared meals according to dietary requirements, maintained good nutrition.
  • Accompanied patients to appointments, ensured they received necessary care.

Barclays Bank

Barclays Bank
Northampton, Northamptonshire
06.1996 - 06.2012
  • Improved customer relations by promptly addressing and resolving banking queries.
  • Facilitated smooth bank operations for consistent, high-quality service delivery.
  • Enhanced team performance with effective communication and collaboration.
  • Performed daily cash handling tasks to maintain financial integrity.
  • Assisted in the audit process for accurate, compliant records.
  • Prepared regular reports, enhancing management's decision-making ability.

Education

GCSEs - English Language, English lit, science, maths, sociolgy, pe, re

Lings Upper school
Northampton, Northamptonshire
09.1992 - 05.1996

Skills

  • Cash handling
  • Customer Service
  • Team building
  • Strategic planning
  • Project scheduling
  • Quality Control
  • Conflict Resolution
  • Order processing
  • Quality Assurance
  • Staff training
  • Process Improvement
  • Project budgeting
  • Budget management

Timeline

Publican

Self Employed
03.2024 - Current

Personal care assistant

Self Employed
03.2016 - 03.2024

Barclays Bank

Barclays Bank
06.1996 - 06.2012

GCSEs - English Language, English lit, science, maths, sociolgy, pe, re

Lings Upper school
09.1992 - 05.1996

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Stacey Pagington